I have a problem with activity reporting

Archive
21

Hi dcottle,

 

Do you still see the Norton Safety Minder icon (a paw image) at the system tray?  If so, it is possible your system ran some type of updates, ex, Windows updates which caused the system to reboot or restart the services for the program.  In these cases, Norton Safety Minder program restarts automatically.  That could be the reason you received the messages, but the NSM is running and functioning correctly.

 

Thanks,

Katie
22

Still having trouble with OnlineFamily reporting social network activity.  I am running Safety Minder on two computers, one used primarily by my son, the other by my daughter.  Both are running Explorer on Windows XP.  I am seeing reports of my daughter’s social activities, but not my son’s.  I have uninstalled and reinstalled Safety Minder on his computer (it’s the latest release).  I have deleted and recreated his profile.  I have checked Explorer to make sure the add-on is enabled; it is.  The All Activity and Web tabs both show that my son is regularly logging in to Facebook.  However, the Social tab continues to report “No activity …” regardless of whether I look at “Today,” “Yesterday,” or “Last 7 Days.”  Help?

23

Hi profken,

 

Please also check if Social Network Supervision is turned on under Settings -> Social for your son's profile.

 

Thanks,

Katie

 

 

24

Confirmed: it is turned on. However, the settings page shows the message, [son] “has no known Social Network Accounts.”  He logs into Facebook regularly. 

25

profken,

 

Did you just start using the program?  If so, please check the link here.  This user experienced something similar to what you are facing now and it worked later .. Maybe it was just a long delay somehow.

 

http://community.norton.com/norton/board/message?board.id=OnlineFamily&message.id=1447#M1447

 

Thanks,

Katie  
26

Still no luck after waiting a few days.  He is still logging into Facebook regularly, and no activity is being reported in the Social tab.  Settings continue to show “no known Social Network Accounts.”

27

Hi Profken, 

 

Thanks for reporting this issue to us.  Our QA and development team are aware of this issue and working on it actively.

 

Thanks,

Katie

28

According to the program "Limit the time on all household computes.  This does not seem to be working as expected.  I have the program loaded on 3 differnt computers and have indicated that the account that is to be monitored. 

 

when my daughter changes computers the time alotment is not updated on the computer she moves to.  Example:  she is allowed 3 hrs a night if she starts on one and uses 1 hour and then move to anouther and uses 1 hr.  I logged in as her and checked the first and it said she still had 2 hours left of time.

 

we are useing XP pro and foxfire 3.5.2 and norton safty minder   1.1.0,21

 

How do we get the time use to reflect accross all computers? 

 

chris 

29

Hi cagultch,

 

Thanks for sharing the information with us.  The feature is on top of our enhancement list.

 

Thanks,

Katie 

 

 

30

KatieQ, thanks for the follow-up.  Looks like Social Activity is now being reported; thanks.

 

One question, though.  All it does is indicate that our kids are active on Facebook.  Is there a way to tell with whom they are interacting?

31

profken,

 

We currently don’t support the feature whom they are interacting with.  I’ll put it to our enhancement list for the management team to consider.

 

Thanks,

Katie
32

Thanks, Katie.  I’m puzzled, though.  Since I can see that facebook was visited by looking at the “all activity” and “web” tabs, what is the advantage of the “social activity” tab?  What’s the value-added?

33

profken,

 

The Social Networking Supervision enables the parents to monitor the activities of the children over  Social Networking sties.  The program captures any attempt to provide a false age during the registration process and the account name that the child uses.  Also, the program monitors and logs the Personally Identifiable Information (PII) that the child provides over the social networking site. 

 

These are some sample functions that the Social Networking Supervision has.  Please keep this in mind… the program is still in the process of being developed and more and more exciting and useful features will be available for different areas of the program in the future releases, and of course that includes Social Networking Supervision.

 

Thanks,

Katie   
Message Edited by KatieQ on 09-16-2009 11:22 AM
34

When I try to see what my child was typing in the IM program or searching the web, I can not see any Hebrew characters.

Instead of Hebrew characters I see gibberish such as:    ׳₪׳™׳™׳¡׳‘׳•׳§

 

Please advice?

Regards

35

Hi skaizer,

 

Thanks for the inquires and interest in the program.  Supporting Localized version of the product is already on our enhancement list.  We'll give you an update as soon as we have a more accurate ETA for the feature.

Thanks,

Katie

36

Every time my children go onto websites that are allowed (either specifically or by catagory), the Online Family Norton safety minder keeps popping up with a message, “You are not allowed on lu.gamevance.com.  This is a gaming website”, and sends my E-mail a notification.  Examples of websites where this occurs are: Wikipedia, Library websites, Reuters, educational websites, etc.  This effect is continuous; the message will pop up a couple times a minute.  I observed this effect.  I received over 500 E-mails today.  I had to unlock the gamevance website to stop this (and, of course, gamevance is exactly the sort of website that I want to lock…)

37

OnlineFamily.Norton is actually behaving as it should. This URL is being called each time because gamevance appears to be something that should not be on your system: see this  --> http://www.threatexpert.com/report.aspx?md5=1d23b7b8066e1eb083be6c9f11d2a286

 

 

It would appear from this report that it is some type of spyware.

 

MAtt

38

The issue is that the message “lu.gamevance.com” shows up when you’re on a “safe” website.  If there was some sort of spyware on my machine, I would expect that Norton Internet Security 2009 (which I keep updated) would be able to detect and eliminate it.  However, “lu.gamevance.com” has never showed up as a “threat” on any search done on the computer.  The OnlineFamilyNorton application is indicating that we should not be visiting the gamevance website, but the web page (wikipedia, etc.) that we are at doesn’t even have a hyperlink to that program.  Are you saying that this is some sort of intrusion attempt, and that the OnlineFamilyNorton application can detect it but that the Internet Security application cannot?

39

To be clear I did not state that "lu.gamevance.com" was spyware. I stated that it should probably not be on your system. You may have installed it yourself not knowing what it was. It appears that it continues to check back with some server "lu.gamevance.com" while you are surfing.

 

NIS 2009 does not think it is a threat as a legitimate program can certainly send data to and from a URL.

 

What I think you should do is try and go to add/remove programs and remove any type of "gamevance" product that was installed. That should clear it up.

 

Matt

40

Hello,

 

I keep getting emails that my son has tried to go to a game site called raptr.com.  I have gaming turned off under his settings. I keep getting these emails every hour.  He is at school and does not have the computer with him that has norton safety.  What is causing all of these emails of blocked website visit?