I’m going round in circles trying to get support on this. My subscription order details don’t show on my account, presumably because I came over from another product. I had protection with Bullguard, and when I transitioned to Norton I was given protection for 10 devices until October 2027. Now it shows expiry in July 2025.
@Stubsy Hello. There isn’t much documentation available regarding Bullguard and its transition for me to give you any answer that would be legitimate. Please allow me to escalate the issue to an Admin and have them forward to the appropriate team for help. Thanks in advance.
SA
Thank you for your reply. Yes, I agree, there never was much documentation about the transition, and I don’t actually have any details about the subscription pricing. Moreover, my account shows as lifelong status, but has no card payment details (and I don’t want to give any until I know what I am paying for). Hopefully Admin will have my history archived.
Thanks for the post back. As a precaution don’t post any personal information here on the forums as it can be seen by others and possibly used for not so good intent. Account numbers, product keys, etc. are examples. Someone from the Norton team may reach out to you here via the forums messages center. You can access those from your forums profile area and confer with them privately. I did find this information although it doesn’t directly answer your questions:
FAQ’s:
Regards,
SA
Thanks again. I suppose my issue boils down to whatever subscription I had for BullGuard? I cannot remember, and I cannot trace any correspondence, but I do recall that it came with my new PC, and was then migrated to Norton not long after. I never supplied any payment details, but it currently shows as some kind of Lifetime protection, and keeps prompting me to add a credit card. I originally installed it on 3 devices (out of a possible 10 permitted) but I have no idea what happened to the remaining 2 years, nor what it’s going to cost to renew? It all feels a bit shabby and unprofessional, and every help topic just brings me back to the same starting point. Looking forward to some input from Admin.
You’re most welcome. Don’t provide any payment information until someone from Norton’s end has had the opportunity to look into what next steps are on your part and theirs. Providing payment information at this point will only sign you up for automatic renewal, make sure you are good to go with what that renewal will provide for you going forward.
Norton doesn’t give we Guru’s or other users a time frame for when they will get involved. These forums are being monitored. I assure you of that.
SA
Good to know. Thanks. I’ve just noticed one other sneaky little trick in the renewal process. My account currently includes 100Gb of backup space, which I have been using. However, the offered “upgrade” is either 50Gb or 250Gb … hmmm, and the latter costs more than twice the price, and includes LifeLock !!! I guess this is how customers are trapped into automatic renewals for extras they don’t really want or need. I’m thinking it might be time to look at other products.
4 more days have passed, and I’m still none the wiser. I have received no information about my subscription cost, nor content, but I’m being prompted to enter my card details to automatically renew !!!
@Stubsy Norton is horrifically slow to respond to most things they are tagged for. DO NOT enter your card details. Per your post you need Norton to determine what has to be done to make good on your already extended subscription. Norton bough BullGuard therefore they are on the hook for this. Per the FAQ link I posted Member Support has to correct this issue.
Edited: I just flagged your original post for escalation a second time.
Please post a screenshot of what you are seeing so we can see if you are being scammed possibly.
SA
Good call !!! I think it’s geunine, but you’re right to advise caution because I was wondering how I can be a LifeLock member without my card details EVER being in the system? If I don’t enter any card details, will my protection just stop?
Another thought … I wonder if my card details are stored in some legacy Bullguard admin/subscription system? I cannot find any record of paying Bullguard directly, but I suppose I might have done so at some point. My order history is totally blank in my Norton account 
Ahh!! Keep that message at all costs. Its legally binding if it came from one of the addresses listed here:
Support can fix this so wait for them to get that done. I don’t think your protection will stop but, since I DON’T work for Norton I cannot definitively say that is a true statement. Your A/V protection will continue, Life Lock services I am not sure of.
Edited: Your BG account should still be available for you to review per the FAQ site. It should have been migrated to your Norton account.
SA
OK, baby steps: the email domain IS on the list 
I’ve also found an email thread from CleverBridge, the payment processing agent for Bullguard. It says that my subscription is due to expire March 2025 (now passed), but it also mentions a 2-year extension. It’s all a bit confusing because the orginal product was “Norton 360 Premium Protection”, whereas my account now refers to “Norton GO”. I am guessing that my 2-year “free extension” didn’t get migrated from Norton 360 to Norton GO? I think I can now see some light at the end of the tunnel, and hopefully Norton Support can easily resolve this. Standing by …
Ahh yes!! BullGuard customers were ported to the Norton GO. It NOT available for “new” customers but IS renewable. The replacement for Norton Go has been bounced to Norton 360 for Gamers. Probably just a renaming scheme since Go is no longer available. That itself, MAY actually be the issue you’re seeing. And why you are not seeing that extension. Does your Norton account show Norton 360 for Gamers? Curious.
SA
Ah, you’re getting somewhere here. My subscription says “Norton GO Premium”, but my account says “Norton 360 for Gamers” (not that I am a gamer). There’s also a small discrepancy in the renewal date. The screen-grab that I sent above says 7/07/2025, whereas “My Subscriptions” says 7/17/2025 (a 10-day difference that reminds me of manual data-entry/transcription errors in my past line of work). I am now thinking that when the account was “bounced” to 360 for Gamers, the extension was omitted … easily done if someone had to manually enter any details.
Good information indeed. Here are some other things directly from the Bullguard website that may be of interest, because, Norton needs to pony up on what is stated there, here is the link:
Quoted from the site:
With this change, will my BullGuard Customer Account continue to be accessible?
Your BullGuard account is already migrated to Norton. You will be able to sign in to the Norton account with your existing BullGuard credentials.
Also:
Will my BullGuard subscription still renew automatically?
Yes. If you have a BullGuard automatically renewing subscription, it is migrated to an equivalent Norton automatically renewing subscription, at the same price as your BullGuard subscription. Rest assured; your protection will continue uninterrupted through the duration of your subscription period.
Your subscription’s length will also not change – all remaining days left on your current BullGuard subscription are kept and transitioned to your Norton subscription.
If you are still on BullGuard protection, we recommend that you migrate to Norton at the earliest. For instructions, see Migrate your BullGuard protection to Norton. Your Norton subscription will renew automatically as long as your billing details are up to date in my.norton.com.
Note: If you used a username for your BullGuard account, be sure to add ‘@bullguard.com’ to the username while entering the email address field to access your Norton account.
Will my current BullGuard subscription still be able to renew, or will I be able to change it to another BullGuard subscription?
BullGuard products and services are no longer supported. Your current BullGuard subscription is migrated to an equivalent Norton subscription, at the same price as your BullGuard subscription. Rest assured; your protection will continue uninterrupted through the duration of your subscription period. Your subscription’s length will also not change – all remaining days left on your current BullGuard subscription are kept and transitioned to your Norton subscription.
If you are still on BullGuard protection, we recommend that you migrate to Norton at the earliest. For instructions, see Migrate your BullGuard protection to Norton.
While we wait for Norton to get directly involved have a look at this link I derived from the BG website:
I am seeing this (same link) as a direct chat for Norton Go per the URL:
SA
I’ve still not had any contact from Support about my missing 2 years. I guess they’re just waiting until I don’t pay my renewal? In the meantime, I’ve been trawling back through old emails, and I reminded myself that I had support for multiple false detections after I was transferred from Bullguard. It turned out to be a legacy process still running, which others had reported, so I received an extra 3 months subscription credit for my help solving that issue. I also see that my Acronis software, which I think was part of the same bundle, expires in October 2027, which I find too much of a coincidence (ie: 2 missing years off my subscription, plus 3 extra months). Oh well, I shall wait and see …
@Gayathri_R I know your plate is full, but I must ask for you to please escalate this to support for action at your earliest convenience. TIA.
SA
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Still no contact from support
No private message here on the forums from anyone Norton? If you haven’t already check your PM’s here for a message that you may have missed. This is appalling that zero interdiction has taken place. I will escalate a 2nd time and see whether that garners any assistance for you.
SA