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My Norton toolbar works fine with both Firefox 3 and IE 7 after recent updates and fixes except one strange feature. It enters logins and passwords where it obviously should not.
For example, I go to my internet provider's web-site to check my balance. Norton automatically fills login and password fields, I click on submit button and proceed to the next page which besides my account information has another two fields - my phone number and e-mail address. And Norton fills them with my login to that site, although these fields' tags have different "name" and "id" attributes than login field on the first page (as well as forms "name" attributes are different).
Is it the way it should be or it is a bug?
[edit: Relocated from another thread and retitled for better exposure.]
No it should’nt be the way. I use RoboForm and no problems 
Symantec,
please follow these steps to easily reproduce this new problem with Firefox 3:
1. Logout of this forum in case you are signed in
2. Sign in and let the Norton Identity Safe store your user-id and password
3. Logout again
4. Sign in using Norton Identity Safe auto fill (works fine up to here)
5. go to 'My Profile' (and voila, your user-id and password is filled where it definitely should not be)
Hope this helps in tracking down the problem.
Kind regards,
Papageitaucher
Papageitaucher, I did exactly as you said and I have the same problem.
I tried another forum and Norton filled in my ICQ/AOL/MSN/Yahoo ID - two of which I don't even have. I have uninstalled and reinstalled FF3 but that didn't make any difference.
I am also experiencing this issue since the FF3 fix. I’m a Vista Ultimate SP1 user. I notice that especially in forums it will autofill my username in search fields. This is a bit frustrating as I sometimes have to delte five different fields to get the correct search to perform. I did not have this issue prior to the FF3 release.
This is not a FF3 issue. I have tried the same in IE7 and both forums gave the same results: Norton filled in ID’s where it should not.
For everyone experiencing a problem with Identity Safe autofilling sites incorrectly, please add the exact URL where the autofill problem occurs, and the boxes that get filled. This will make it much easier to resolve any problems with Identity Safe. Thanks!
As Papageitaucher wrote, this forum is one of examples of the issue.
When logged in, going to "My Profile" (http://community.norton.com/norton/user_profile) makes "E-Mail" and "Confirm E-Mail" fields filled up with username/login (Dmitri in my case). "Current Password", "Password" and "Confirm Password" fields are also automatically fill up with password (as I believe, judging by matching amount of * symbols with length of my password).
Example 1: this forum, as written by Papageitaucher
example 2: http://forum.kreeftengarnalen.nl - go to 'profiel' (=profile): ICQ, AOL, MSN and Yahoo messenger, every box = Witchy (my username)
example 3: http://www.venividivissie.org - go to profiel - ICQ, AOL, MSN and Yahoo, every box = Witchy; country = United States (I live in the Netherlands)
example 4: www.bytephoto.com/forums - go to profile, email address = Witchy, confirm email address = Witchy, ICQ = Witchy, AOL = Witchy, Yahoo = Witchy
Dimitri, the URL in your previous post should read http://community.norton.com/norton/user_profile
and not http://community.norton.com/norton/user/profile because the latter results in error 404 - resource not available.
Papageitaucher, thanks, I’ve just corrected it, though I was sure I copied it from the address bar.
Maybe obvious info - maybe not…
The Identity Safe “fill-everything-in” behavior is linked to both NIS 15.5 & the latest liveupdates.
Baseline:
Two machines running NIS2008 15.0.x, latest liveupdates, and FF2 - no Identity Safe / Anti-Phishing problems.
Problem Start:
PC 1 started having the well-documented Norton Toolbar issues when I upgraded to FF3.
PC 2 still on FF2 is still running normally.
Adjustments 1 (Prior to the liveupdate that restored the toolbar):
Based on the “Anti-Phishing” thread info, updated NIS2008 to 15.5.x with the then current liveupdates on both PC’s.
PC 1 with FF3 still had no toolbar, like most folks.
PC 2 with FF2 was still behaving normally.
Latest (Post-liveupdate(s) that restored the toolbar):
PC 1 with FF3 has the toolbar but has the “fill-everything-in” behavior.
PC 2 with FF2 now also has the “fill-everything-in” behavior.
It would seem that problem is browser independent.
I also have IE7 on both PC’s & the problem shows up there. too.
I did not track the problem evolution in IE, so I only know how it has ended up.
BTW I have still the CHINESE CHARACTER problem! "Tony_Weiss" didn't reply to my private message and support tells me NIS wouldn't yet support FF3.
That's a BAD joke!!!
I apologize for not contacting you sooner; please see my reply to your PM for information on the fixtool. Thank you for your patience.
I’m having auto fill issues as well using IE7 and my company’s intranet site. Identity safe if filling in email address and postal address on forms, and I’ve never set it up to do so.
Hi Tony
If I understood you correctly, you started a new link, even though the old issue: "Getting Norton toolbar up in FF3" is still not working for me.
I have read all email on the subject and tried a lot of things to get the Toolbar back (like in FF2).
I have XP with SP3 (totally updated), I have Norton IS2008 15.5.0.23 (totally up to date) and FireFox 3
I updated my laptop and got the Nortons Toolbar back, but on my desktop it did not come back.
I tried to uninstall NIS2008 and reinstall it again (what a pain - the setup file keeps saying: "Download already completed" even tough I was trying to download a fresh version - did get around this problem), but the toolbar did still not appear.
One thing that was different between the laptop and the desktop is, that I loaded the FF3 beta (and the various updates), but did a fresh install of FF3 - the released version, the laptop never had the beta.
Any thought on this? Is there a program that has to be run to activate the toolbar?
Thanks -Bruce
Looks like it may indeed be a problem with using the Beta, see this post for a possible solution. In short, he had to uninstall and re-install Firefox to make it work.
Is it just me or is everyone seeing identity safe ask to save login info for pages where it has already been saved?
I go to a login page, identity safe fills in the info for me, then, when I click to log in, it asks if I want to save the login info for the page! I'm not sure if it is actually saving the same info multiple times or not.
I'm running XP Home with SP3, NIS2008 v15.5, and FF3. Other than this glitch it seems to be working fine.
I’ve had that appear to happen on identical-looking pages on a web site. The URL’s are different so it asks for the data “again”. Haven’t seen it doing that otherwise.