I've been trying for over an hour to reach customer support. I signed in to my account and filled out the form to chat with an agent. When I click on ''chat now'', the system brings me right back to the form! I'm paying for this service and it's impossible to get help when I need it. I also cannot find the telephone number for Norton Canada, so I'm stuck! How do I reach someone? Please help
Thanks to Norton my problem was resolved, but, the contact issues people are having I have experienced and if transition from one plan to another had been undertaken in a timely manner, I would not have been concerned enough to look and comment in the community blog.
Unfortunately I can confirm Norton are impossible to contact, they have robbed me of 65 subscription days and it is impossible to contact the service desk to get it sorted ...don't renew
Aajad B | 7:15 AM
David, Please be assured as I can check you have 65 days left under the subscription of Norton 360 Advance, this turned out to be untrue
Since, you appear to quote from a Norton Chat session. I imagine you were able to contact Norton support?
Were you able to contact Norton support?
What happens when you try to contact Norton Chat &or Phone support?
Unfortunately I can confirm Norton are impossible to contact, they have robbed me of 65 subscription days and it is impossible to contact the service desk to get it sorted ...don't renew
Aajad B | 7:15 AM
David, Please be assured as I can check you have 65 days left under the subscription of Norton 360 Advance, this turned out to be untrue
I've been trying for over an hour to reach customer support. I signed in to my account and filled out the form to chat with an agent. When I click on ''chat now'', the system brings me right back to the form! I'm paying for this service and it's impossible to get help when I need it. I also cannot find the telephone number for Norton Canada, so I'm stuck! How do I reach someone? Please help
@Marie06 Does telephone number for Norton Canada [here] help?
Marie06:
I've been trying for over an hour to reach customer support. I signed in to my account and filled out the form to chat with an agent. When I click on ''chat now'', the system brings me right back to the form!
That is fun, waiting 30 minutes for an answer that does not come.
Are you referring to waiting for a Chat agent? If so, the wait times can vary depending on the call volume. You can try varying the time of day when you try to make contact. My personal experience is that the wait times are much less when I try contact later in the day (local time).
If you are referring to waiting on the forum, these forums are being worked by users like you who volunteer our time to try to help others from our experience with the Norton products.
I live in Spain and to be able to phone outside Spain for even one time, I would have to pay a substantial extra charge for my phone to a higher tariff.
I live in Spain and to be able to phone outside Spain for even one time, I would have to pay a substantial extra charge for my phone to a higher tariff.
I live in Spain and to be able to phone outside Spain for even one time, I would have to pay a substantial extra charge for my phone to a higher traiff.