I seem to have downloaded a windows customization tool and it had a trojan. My search engins all had refirects and pop-ups, It created a folder "Genieo" and went EVERYWHERE. When Norton had detected it, it had changes over 80 firewall settings and I found a log doc that showed it's path and what it did. I had no idea they infected that many places. I know it's still everywhere on my PC and would like some help in the removal and better configurations on my part to make sure nothing like that happens again. Yes, Norton did scan it before I run the program.
Anyone? I’m pretty sure I can do a system restore point but I’d really like to remove it and learn how set my 360 up for more secure browsing and downloading.
No, No, No. I had ran that cmd scan before I posted on here to see how deep it went. That's it. I have done nothing but check for Norton update and run a scan. That's it. I need the help...believe me.
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
If I ask a Question just answer it, don't run anything unless it states.
Major steps used:
1. Find
2. Break
3. Destroy
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
When we get done, can you direct me to a good setup of firewall settings and a basic nice setup so I won't be hitting you up again in a month at 11:00 at night and going.....hey, Quads....you still up?
I sooo appreciate the help! BTW: I'm still waiting on a direction after I posted that last .txt
Start OTL, under Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom) and run the script. (Red Run Fix Button)
The output log, should be placed in the C:\ _OTL folder after.
)
Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom) and run the script. (Red Run Fix Button)
button.
to download the ESET Smart Installer. Save it to your desktop.
icon on your desktop.
button.
and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).