Installation gets to 14 percent and asks for password to complete installation, tried my Norton and apple password, neither work

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Issue abstract: At 14% installation I am asked for a password to complete installation of new helper tool. None of my passwords work, Norton or Apple

Detailed description: I can not complete the installation

Product & version number: Norton 360

OS details: Sonoma

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

may be related:
https://community.norton.com/t/installing-problems/374349

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