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Issue abstract:
Intelligent firewall keeps blocking MS Edge
Detailed description:
The “smart firewall” keeps blocking the Edge browser. I always get the message “Hmmm… Your internet access is blocked” from edge. If I disable the firewall, the web pages load. If I remove the app from the Control Panel in Norton Firewall and manually re-add it with option “allow”, I can use Edge for a while (usually less than a day) before the problem occurs again. Disabling the firewall or removing the app and manually re-adding it (C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe) temporarily resolves the problem before it occurs again.
Product & version number: 25.8.10387 (Build 25.8.10387.948)
OS details:
Win10 Pro 22H2
What is the error message you are seeing?
See “detailed description”
If you have any supporting screenshots, please add them:
I DON’T use Edge as my daily use browser but do from time to time. FWIW. When using the MSN Windows app to view news there are times when an ad that begins get dumped by Edge WebView Access. Nothing shows in my history that that takes place. Here are my default rules as set when installing Norton, I have not edited them to date:
and thanks for your reply. Yes, my firewall rule looks the same. Nevertheless, I just had the same problem with MS Edge again. Deleting and manually re-installing it and it works - temporarly…
My default browser is Firefox, and I also have Google Chrome installed. Both work fine. So it must be the interaction between Norton Firewall and Edge. Before I switched to Norton, Edge also worked fine.
Ik had hetzelfde, maar dan in Windows 11. Vanmorgen een lange chat sessie met Norton support gevoerd. Uiteindelijke oplossing: een traffic rule aan de Smart Firewall toegevoegd en bovenaan gezet!!! die alle protocollen, zowel binnenkomend- als uitgaand toestaat voor alle profiles (privat/public).Toen ik hem aangaf dat ik dat nogal ‘eng’ vond (in feite lijkt het er voor mij dan op dat je geen Firewall gebruikt) gaf hij aan dat ik me geen zorgen hoefde te maken. Ik vermoed omdat die nieuwe rule als eerste rule vermeld staat en dat alle reeds aanwezige standaard rules alsnog uitgevoerd worden op het het verkeer.
Dat klinkt interessant. Ik heb ook een “Datenverkehrsregel” aangemaakt (zo heet het in de Duitse versie, laatste tabblad helemaal rechts) zoals je beschreef (inkomend en uitgaand, alle profielen) en de pagina meteen opnieuw geladen in Edge, en het werkte meteen. Ik ben benieuwd of het morgen nog steeds werkt. Zo ja, dan markeer ik je bericht als de oplossing!
English version:
That sounds interesting. I also created a “traffic rule” as you described (inbound and outbound, all profiles) and immediately reloaded the page in Edge, and it worked right away. I’m curious to see if it still works tomorrow. If so, I’ll mark your post as the solution!
I agree with that. It doesn’t feel good. It would be great when another Norton specialist would repsond to our discussion, so someone else then the one I had the support chat with,
Everyone: Have any of you been updated to version 25.9.10453 (build 25.9.10453.953) yet? If so please post your results regarding the issues you are having. TIA.
@kroos Thanks for the post back, this tells us the issue with the firewall has NOT been addressed. I have added this thread to the new tracking thread I began yesterday for the 25.9.xxx release issues.
I’ve got the same behavior as kroos told: Version is 25.9.10453 (Build 25.9.10453.953), disabling the rule leads to the blocking of edge, re-enabled it and the pages load again.
Deleting and manually re-installing it and it works - temporarly…