Key problem, Norton says it need more info

Norton 360 for Windows
1

Got a new key.. When trying to add new key.. get the message:

Before you can use your Norton abb we need more info to register it..

The where there is suppose to be a link for enter this info.. it only says: (-2027)
And no link.. Tried online, tried in app etc.. Says the key is ok, but need more info.. stuck there. Really annoying.

2

@TomHelge_Hjornevik Check again to make sure you are entering the product key exactly and not entering an incorrect number or digit. Alternatively. Go to this link and enter your new product key., lets see if it goes through there.

Here are things gathered from AI that may help:

AI Overview

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The Norton error 2027, or a similar activation code error, typically means there’s an issue with your product key or account. It could be due to an incorrect key, a key linked to a different account, or a problem with the activation server. Here’s a breakdown of potential solutions:

Troubleshooting Steps:

  1. 1. Verify Your Product Key:

Ensure you’ve entered the key correctly, including any special characters. It’s possible you may need to re-enter it.

  1. 2. Check Account Link:

Make sure the product key is linked to the correct Norton account. If you’ve renewed your subscription or purchased a new product key, it might be linked to a different account.

  1. 3. Verify Region Settings:

Incorrect region settings can sometimes cause activation problems. Ensure your region settings in Windows are correct.

  1. 4. Run Norton LiveUpdate:

Outdated Norton products might have trouble connecting to the activation servers. Running LiveUpdate can help get your product up to date.

  1. 5. Restart Your Computer:

A simple restart can often resolve temporary connectivity issues.

  1. 6. Check for Ad Blockers or VPN:

Ad blockers or VPNs can sometimes interfere with Norton’s ability to connect to its servers. Temporarily disable them during the activation process.

  1. 7. Try the Norton Remove and Reinstall Tool:

If you’ve tried the above steps and are still encountering issues, the Norton Remove and Reinstall tool can help completely uninstall and reinstall your Norton product.

  1. 8. Contact Norton Support:

If you’ve exhausted all troubleshooting steps and the problem persists, it’s best to contact Norton Support for further assistance.

SA

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3

Thanks, reading this.. Think i remember simular problem last update. The key i bought is a “different” package then the one i have. So guess the reinstall tool will fix it. But i stil got 40 days left. Will reinstall when the license i have now run out :slight_smile:

Thanks for answere :slight_smile:

Tom

1 Like
4

I believe that if you use a key for a different version than the one installed you will lose the days on the current subscription. Support can fix that issue but, support is a pain in the rear to get straight answers from. Here is the support link to use: Note -When you finally get the AI chatbot try typing agent please 2-3 times to get a live person.

SA

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