Latest Version doesn't support mouse right click to scan individual files

[bjm]

@JKar275

Hello @bjm:
When I right-click on a file - I’m getting slightly different options in the drop-down menus than what your screenshot shows: my first dropdown menu doesn’t show Norton 360. I have to click on an option that says “Show more options”. I left-click on “Show more options” & then a new dropdown menu appears that definitely does have that same “Norton 360” option that your screenshot is showing. Then I hover my mouse cursor over “Norton 360” and immediately a second drop-down menu appears that clearly shows the same option that you have for “Scan selected items for viruses”. I left-click on this & nothing happens. 2 weeks ago, this action always resulted in a Norton dialog box popping up showing the results of a scan - but no such luck anymore.

I greatly appreciate your suggestions about downloading & running the Norton Remove and Reinstall tool because it shows that “great minds think alike” Yesterday, I went onto the Norton Support website & found instructions on how to download & run the Norton Remove and Reinstall tool. Everything went smoothly but the problem still remains after reinstalling Norton & running LiveUpdate.

Hello @JKar275
Well, for Norton 360 v25. I’d run Norton 360 Remover → Remove only → Scour File Explorer for remnants → clean install Norton 360 from my Norton account. Even if your issue remains. You’ve now done basic troubleshooting. If you’re of a mind to play with this some more.

fwiw ~ my boiler plate:
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup

Note: Norton Remove and Reinstall tool vs Norton_360_Remover here

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Yes, my W11 has Show more options
@peterweb posted pic from W10 here

Hi again @JKar275
Um, might you have any Windows Updates pending?

and you’re sure Notifications looks like