I get the message “No hay una suscripcion activa en este dispositivo” (there’s no active subscription in this device), but I renewed it short time ago and it’s valid 'till august 2025. When I try to introduce my key (which is active and paid for), I get a message saying this code has already been used in this device (-1016): “El producto ya se activó con esta clave”, and asks me to buy a new one!
I already uninstalled and reinstalled the product, but this didn’t solve this issue.
Please help! Thank you
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fwiw ~ Norton activation errors here
Thank you, bjm. I already tried this several times, and there’s no way. I keep getting the message “This product has already been activated with this key. (-1016)”. I tried uninstalling, repairing… no solution.
After so many years using Norton, and not being able to get any support (their web is a loop going nowhere), I’ve almost made a decision. Really disappointed. My subscription is paid and active till August and I don’t understand Norton makes you pay again to get Customer support.
Thank you for your answer, anyway.
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Hi!
Experimenting the same issue since December 27 on my Windows 10 PC. 10 licenses valid until 2025 and currently using only 5.
Already uninstalled, removed PC from device list, reinstalled 360, logged in, introduced key and nothing…
product support is free…for me…should be free for you
I am experiencing the same for Windows 11. My subscription is due to renew in March '25, but I get the “your product has already been activated with this key (-1016)” message.
I already uninstalled and installed Norton again twice, but nothing seems to be working. I also used the Norton Removal Tool but nothing changed.
Hi. I finally got to a chat, and then a remote session of almost 1h. The technical support has been trying, doing the same steps I already did (though they never got to introduce the key and see that error message (-1016)). The issue is not solved yet. Now I’m waiting for some senior team support in 48-72 h.
To be continued… I’ll post
I also have the same issue since 21/12/2024 or earlier.
Today 04/01/2025 I have used the Norton Removal Tool then restarted and reinstalled downloading from my Nprtpn Account. Every thing goes smoothly and Norton at first shows ‘Protected’ but immediately indicates that the subscription has expired when the licence is valid until 2026.
Entering my valid product key again is rejected with the 1016 error.
Looking forward to seeing the solution you receive from Support.
Hi everyone:
Norton finally contacted me by mail and this is the solution they suggested:
«Run command prompt as administrator:
a) Click the Start menu.
b) Type: cmd in the Search Start text box.
c) Right click on Command Prompt, choose “Run as administrator” and allow the elevation request.
- Type: netsh winsock reset and press Enter.
- Type: netsh int ip reset and press Enter again.
- Type: ipconfig /flushdns press Enter again.
Then, restart your computer and try activating Norton 360 again.»
This did not work for me. Hope it helps any of you. If so, please tell us.
To be continued…
I have been able to advance - a little.
I again ran the Norton Removal Tool then removed this computer from ‘Manage Licenses’ in my Norton Account.
After restarting, I looked for and removed any remaining ‘Norton’ files and folders and emptied Windows %Temp% folder. I found ‘Norton’ folders in the user’s AppData\local and AppData\Roaming.
I then followed the instructions in:
to install version 22 (prior to the revamp).
Finalizing the install, the process connects to the Internet to access the Norton Account and correctly activates the product.
When the installation was complete, I immediately cut the Internet connection to avoid (temporarily) the update to the revamped version 24. I then disabled automatic updates in Configuration.
The product is activated and I have used the manual ‘Intelligent Updater’ downloaded from Broadcom as explained in above link.
Now I have activated Automatic LiveUpdate and the process has installed Updates but, for the moment, version 24 has NOT arrived. I suppose it will at some time.
For the moment the product shows “You are protected” and the ‘Subscription Status’ is ‘Active’.
I will update again as soon as I see that the product shows the new interface from version 24.
Update: Within 1 hour version 24 had installed automatically and again shows ‘No active subscription’. I’m back to the original problem. A wasted effort, perhaps. Or I could again go back to version 22 and update manually. We’ll see.
fwiw ~ this process [here] works for me to reach:
Norton support via Social Support | Chat | Phone [here]
I have today spoken to Support. The ‘solution’ provided is as suggested above and in other similar posts on this board which is to:
- Uninstall Norton with the Removal Tool and restart
- Download https://norton.com/cspn360 which gives DSP-N360-ESD-22.23.10.10-xx.EXE
- Execute the downloaded file to install version 22 (prior to the revamp) with the most recent virus definitions and, on completion, disconnect from the Internet.
- In Configuration, deactivate Automatic LiveUpdate.
- Reconnect to the Internet
When I asked about keeping the definitions up to date, it was suggested that I could repeat this process once a month and the reinstall of version 22 will pick up the latest virus definitions.
When I expressed concern about being so many days without updates, it was suggested that I could repeat the uninstall/reinstall weekly if I wished but that there was little volume of daily updates.
When I enquired about the cause of the problem, The first answer was “Windows 10”. When I said that I had access to some 20 Windows 10 computers running version 24 without problems, the comment was that it must be something more specific to those devices with the problem.
Conclusion: For those affected who wish to continue using Norton 360, we will need to downgrade all computers with the problem to version 22 AND every day (or periodically):
- manually update the virus definitions
or: - uninstall/reinstall Norton 360
Food for thought indeed!
Thank you, Anthony,
They just gave me the following instructions:
- Uninstall Norton
- Download cspn360
No more comments or instructions. Of course, the thing didn’t work and I’m back to start point with exactly the same error, so I didn’t post anything here.
Thank you for your comments. I will follow these steps, though this is an unacceptable solution from the firm. This helps you make a decision.
Hi Anthony,
Hilariously, I need to connect through VPN to be able to log in and post in this forum. How I can´t use the Norton installed in my computer, had to connect using the internet of my cellphone 
.
Thanks for posting the update and temporary solution we can have. I´ve also noticed it has to do with certian Windows 10, because other devices where the program is installed are running without problems (Android, iOS, Windows 11). Too bad they couldn´t point out specifics of why certain Windows 10 are experiencing this annoying situation.
We will have to keep waiting for a solution…
In my post yesterday I explained only the result of my call to Support and the information I was given.
In order to have all the options explained here regarding the ‘downgrade’ to version 22 (prior to the revamp), there is an alternative method to obtain the latest virus definitions instead of having to uninstall and reinstall. In this post:
user ‘SoulAsylum’ explains that the ‘Intelligent Updater’ with the daily virus definitions can be downloaded from the Broadcom site which avoids the need to uninstall/reinstall version 22.
Let’s hope a solution to this problem with the licence is found in the near future.
Hi everyone.
Finally this solution worked for me today. I don’t know to what extent the computer is protected with an old version of the program, but at least this works by now.
Have a nice WE
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Hi all,
Successfully downgraded to old version. What I´m doing is manually running the live update, and hitting the “Cancel” button once the protection updates have finished installing.