MESSAGE button no there!

I am unable to locate the MESSAGE button.  Can anyone help.  I am in Australia and the website may be a little different

Lorraine Morrison 1:

I messaged Norton on the Facebook page and asked for help to request a refund for an auto payment which I did not want.  The answer was to send a direct personal message to Norton from the website.  I have no idea how to do this and I am not the only one having trouble.  Could somebody let me know the step to take.  I am in Australia and I am thinking the information on the website may be a little different to what is showing in other countries.  Thanks

@Lorraine Morrison 1

Do you see Message button?
https://www.facebook.com/Norton

https://support.norton.com/sp/en/au/home/current/contact

 

https://support.norton.com/sp/en/au/norton-security/current/contact

 

 

You may send a "direct personal/private message" to Norton from the twitter/NortonSupport website.
Do you see Message button?
https://twitter.com/NortonSupport

Um, what MESSAGE button?

Norton social media Support agent requests "direct personal/private message" to start a private/personal conversation with you. 
for example: Facebook/Norton

You may send a "direct personal/private message" to Norton from the Facebook/Norton website.

Do you see Message button?
https://www.facebook.com/Norton

https://community.norton.com/en/forums/how-send-direct-personal-message-norton