I just did a check new version on Norton 360 Premier Edition and installed the newest version. Everyday since, multiple times a day, Norton backup needs to activate again. It gets the red x on the icon and has a fix button on the main screen. I do the fix to reactivate the online backup and it seems to work fine but then later that day I get the same thing happening requiring me to active the backup again. Is this a known bug with the new version or is there something I can do to get it so that it will stop needing to activate the online backup.
Hi molovian
Can you post an image of the message using screen capture and the paint programme or use the snipping tool (see help and support from the start menu).
How to post an image in the Norton forum. Please check that personal information is edited out this can be done using the paint programme see help and support from the start menu.
ATB
intesec
Here is a screen capture of the error message
You blanked out the subscription status. How many days is shown as remaining?
Check that your system date, time and time zone are correct.
There are 399 days remaining.
My system date, time and time zone are correct.
Try clicking on Support - Get Support to run Autofix to check your Norton installation and fix what it finds.
Be sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Ok, I tried autofix and updating as you suggested and the error is still there.
Hi molovian
Click on the icon to clear the problem, then check its gone, then access your back up and back up some data by creating a test backup with a new folder name then close out of the back up and restart the computer.
ATB
intesec
My next suggestion is usually to try the Norton Removal and Reinstall tool, but there may still be issues with the tool recognising the new Norton product versions. If you want to try, in case the tool has been updated follow the instructions below. If the tool is not updated yet, it just will not work, it will not harm anything.
Download the Norton Removal and Reinstall Tool from here www.norton.com/nrnr
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Run the Norton Removal and Reinstall Tool.
Reboot.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.
I tried to use the Norton Removal and Reinstall Tool but it does not yet recognize the version I have and I get an error messge informing me as such. I'll keep trying it until the new version is recognized and post my results afterward.
molovian wrote:I tried to use the Norton Removal and Reinstall Tool but it does not yet recognize the version I have and I get an error messge informing me as such. I'll keep trying it until the new version is recognized and post my results afterward.
There is another tool that has been updated, I just wanted to do things in the order we ususlly follow. The Norton Removal Tool does a more thorough uninstall than the NRNR, but the end result should be the same in most cases.
Download the Norton Removal Tool from here www.norton.com/nrt
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Uninstall your Norton product with Windows control panel.
Reboot.
Run the Norton Removal Tool.
Reboot.
Log into your Norton Account from here www.account.norton.com
Click on the Download button beside your current product subscription. This will download and install a preactivated copy of your product.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.
I uninstalled using the Norton Removal Tool and reinstalled N360 as specified in your post and the problem is still there.
I also tried creating a test backup as intesec mentioned in an earlier post and that didn't fix it either.
As we have not found the solution yet, I would suggest you contact Norton Support via online chat. If there is some issue with your account, they should be able to help.
www norton.com/chat
Ok, thanks for the help.
Hi molovian
Can you post an image of the message using screen capture and the paint programme or use the snipping tool (see help and support from the start menu).
How to post an image in the Norton forum. Please check that personal information is edited out this can be done using the paint programme see help and support from the start menu.
ATB
intesec
Here is a screen capture of the error message
You blanked out the subscription status. How many days is shown as remaining?
Check that your system date, time and time zone are correct.
There are 399 days remaining.
My system date, time and time zone are correct.
Try clicking on Support - Get Support to run Autofix to check your Norton installation and fix what it finds.
Be sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Ok, I tried autofix and updating as you suggested and the error is still there.