Network: you are offline

Norton 360 for Windows
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The intelligent firewall reports network: “you are offline” I’m not offline. Access to Internet works.

Product & version number: Norton 360 Vers. 25.7.10308 (Build 25.7.10308.945)

OS details: Windows 11 Pro 24H2

2

are you running NextDNS or 3rd party VPN?
may be related: here , here

Fix internet connectivity problems after installing Norton device Security here

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AI Overview
When Norton 360 reports that you are offline despite an active internet connection, it can be a frustrating issue, often pointing towards a conflict between Norton and your network settings.
Here are several troubleshooting steps you can take to resolve the “You are offline” message in Norton 360:

Check your internet connection
Verify your internet connection is working correctly independently of Norton. Try opening websites in a different browser or application.

Check and reset Norton’s firewall
Temporarily disable Norton’s Smart Firewall: This helps isolate whether the firewall is the cause of the conflict.

  1. Open Norton 360.
  2. Click Security, then Advanced Security > Network > Smart Firewall.
  3. Click the slider next to Smart Firewall to turn it Off.
  4. In the window that appears, select Until I turn it on again.
  5. Click Disable, then check if you can connect to the internet by accessing a website like www.norton.com.
  6. Important: Turn Smart Firewall back on after testing.
    If disabling the firewall resolves the issue, reset the firewall rules:
  7. Open Norton 360.
  8. Click Settings, then Detailed Settings > Firewall.
  9. Under the General Settings tab, click Reset.
  10. Click Yes to confirm and then Apply.

Check for VPN conflicts

  • If a third-party VPN is in use, Norton 360’s VPN or firewall may be conflicting with it.
  • Temporarily disable the other VPN to see if it resolves the issue.
  • Consider adding your VPN to Norton’s Allowed Apps or adjusting the firewall settings to allow the VPN’s ports (often 443 and 500), according to Norton Community.
  • If using Norton’s VPN, try disconnecting and reconnecting it.
  • Consider using Norton’s Split Tunneling feature to exclude certain apps from the VPN or allow other VPNs to function concurrently.

Run Norton’s LiveUpdate
Ensure Norton is up to date:

  1. Open Norton 360.
  2. Click LiveUpdate and run it until no further updates are available.
  3. Restart your computer if prompted.
  4. Restart (not Shut down) machine.

Run Repair Norton &or Reset to Default
Note: Reset to Default resets Cloud Backup

Check network adapter and DNS settings
Check for network adapter misconfigurations.
Flush the DNS cache: This can resolve connectivity glitches by clearing outdated or corrupted DNS entries.
Open Command Prompt as an administrator.
Type ipconfig /flushdns and press Enter.
Check DNS settings: Make sure they are not misconfigured or blocked by other applications like Pi-Hole, which can block necessary domains for Norton updates, says Pi-hole.

Reinstall Norton

  • If all else fails, a corrupted Norton installation could be the cause of the problem.
  • Consider uninstalling and reinstalling Norton 360 to fix corrupted files or settings.
    Download and run the Norton 360 Remover tool for Windows here

Important: If the problem persists after trying these steps, you may need to Contact Norton Support for further assistance.

AI responses may include mistakes.

3

norton sender snart en ny miner ud det er en mega miner den tar alle de fejl der er i hele systemet og jo flere fejl de finder jo mere forsinket bliver den regn med at den kommer før 25.8 den kommer nok først en måned efter og det kan løse dine fejl