Network: you are offline

Norton 360 for Windows
, ,
2

are you running NextDNS or 3rd party VPN?
may be related: here , here

Fix internet connectivity problems after installing Norton device Security here

========================================

AI Overview
When Norton 360 reports that you are offline despite an active internet connection, it can be a frustrating issue, often pointing towards a conflict between Norton and your network settings.
Here are several troubleshooting steps you can take to resolve the “You are offline” message in Norton 360:

Check your internet connection
Verify your internet connection is working correctly independently of Norton. Try opening websites in a different browser or application.

Check and reset Norton’s firewall
Temporarily disable Norton’s Smart Firewall: This helps isolate whether the firewall is the cause of the conflict.

  1. Open Norton 360.
  2. Click Security, then Advanced Security > Network > Smart Firewall.
  3. Click the slider next to Smart Firewall to turn it Off.
  4. In the window that appears, select Until I turn it on again.
  5. Click Disable, then check if you can connect to the internet by accessing a website like www.norton.com.
  6. Important: Turn Smart Firewall back on after testing.
    If disabling the firewall resolves the issue, reset the firewall rules:
  7. Open Norton 360.
  8. Click Settings, then Detailed Settings > Firewall.
  9. Under the General Settings tab, click Reset.
  10. Click Yes to confirm and then Apply.

Check for VPN conflicts

  • If a third-party VPN is in use, Norton 360’s VPN or firewall may be conflicting with it.
  • Temporarily disable the other VPN to see if it resolves the issue.
  • Consider adding your VPN to Norton’s Allowed Apps or adjusting the firewall settings to allow the VPN’s ports (often 443 and 500), according to Norton Community.
  • If using Norton’s VPN, try disconnecting and reconnecting it.
  • Consider using Norton’s Split Tunneling feature to exclude certain apps from the VPN or allow other VPNs to function concurrently.

Run Norton’s LiveUpdate
Ensure Norton is up to date:

  1. Open Norton 360.
  2. Click LiveUpdate and run it until no further updates are available.
  3. Restart your computer if prompted.
  4. Restart (not Shut down) machine.

Run Repair Norton &or Reset to Default
Note: Reset to Default resets Cloud Backup

Check network adapter and DNS settings
Check for network adapter misconfigurations.
Flush the DNS cache: This can resolve connectivity glitches by clearing outdated or corrupted DNS entries.
Open Command Prompt as an administrator.
Type ipconfig /flushdns and press Enter.
Check DNS settings: Make sure they are not misconfigured or blocked by other applications like Pi-Hole, which can block necessary domains for Norton updates, says Pi-hole.

Reinstall Norton

  • If all else fails, a corrupted Norton installation could be the cause of the problem.
  • Consider uninstalling and reinstalling Norton 360 to fix corrupted files or settings.
    Download and run the Norton 360 Remover tool for Windows here

Important: If the problem persists after trying these steps, you may need to Contact Norton Support for further assistance.

AI responses may include mistakes.