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Issue abstract: Several features of the new N360 app display apparent problems with internet connectivity even though there is a working internet connection.
Detailed description: Live update indicates “unable to connect to live update” and won’t run manually even though it appears to be updating automatically.
Smart scan runs viruses and malware and network sections successfully but advanced issues displays “you need to be online for us to show you any advanced issues we found”
Software updater indicates “you’re offline” and won’t download updates.
This problem with the new app is really annoying. I hope someone can help.
Product & version number: Norton 360 with Lifelock Ultimate Plus. This is the new version of N360 just installed in the past week or so. Can’t find version number.
OS details: Windows 11
What is the error message you are seeing? See above details
If you have any supporting screenshots, please add them:
