NIS 16.7 - some really big problems with the new patch

Norton Security | Norton Internet Security
1

...wow

 

That is all I can say after reading the insane number of postings about problems with the new 16.7.2.10 patch for the 2009 norton products. In my opinion if there is just one, maybe two, postings about problems with a new patch they are more than likely caused by user error, hardware failure, or are just iscolated incidents.

 

Now I feel that based on the response to the new 16.7.2.10 patch, we here in the norton forums deserve an honest answer from symantec right about now to clear all of this up. Because there seems to be some really big problems with the new patch.

 

So, symantec, are their compatibility problem(s) with the new patch, and are you currently in the process of creating a new patch to fix these problem(s)? If so, would you please also post a list of known problems with the patch so that more norton users won't start flooding the forums desperately trying to find an answer to what is going on.

 

I for one have received the new patch on both of my computers, and, from what I can tell, am not experiencing any problems. However alot of users are.

 

-Pexley

 

P.s. I need not point out that symantec was calling this a "compatibility release". With all of these problems circulating in the forums I sure hope you meant compatibility in a good way.

Message Edited by Tony_Weiss on 08-20-2009 11:05 PM
2

...wow

 

That is all I can say after reading the insane number of postings about problems with the new 16.7.2.10 patch for the 2009 norton products. In my opinion if there is just one, maybe two, postings about problems with a new patch they are more than likely caused by user error, hardware failure, or are just iscolated incidents.

 

Now I feel that based on the response to the new 16.7.2.10 patch, we here in the norton forums deserve an honest answer from symantec right about now to clear all of this up. Because there seems to be some really big problems with the new patch.

 

So, symantec, are their compatibility problem(s) with the new patch, and are you currently in the process of creating a new patch to fix these problem(s)? If so, would you please also post a list of known problems with the patch so that more norton users won't start flooding the forums desperately trying to find an answer to what is going on.

 

I for one have received the new patch on both of my computers, and, from what I can tell, am not experiencing any problems. However alot of users are.

 

-Pexley

 

P.s. I need not point out that symantec was calling this a "compatibility release". With all of these problems circulating in the forums I sure hope you meant compatibility in a good way.

Message Edited by Tony_Weiss on 08-20-2009 11:05 PM
3

There definitely seems to be a need for a new patch. I myself just started experiencing what I think to be a problem related to the new patch. The new thread I started pertaining to my specific problem can be found here.

 

The jist of the problem is that the liveupdate timestamp is wrong and liveupdate can run but keeps coming back saying that no new updates are available.

4

Norton patrons with deadlines or other pressing needs deserve advance notice and an opportunity to delay implementation of an update that potentially is as disruptive as a serious malware attack. User choice regarding upgrade time would provide an important opportunity to back up computer systems before taking the plunge. I will not be forced to participate in further push testing. Although I am otherwise happy with the Norton Antivirus program, Symantec’s paternalistic attitude is a deal breaker.

 

Symantec, please give us a choice.

 

5
Rock565 wrote:

Norton patrons with deadlines or other pressing needs deserve advance notice and an opportunity to delay implementation of an update that potentially is as disruptive as a serious malware attack. User choice regarding upgrade time would provide an important opportunity to back up computer systems before taking the plunge. I will not be forced to participate in further push testing. Although I am otherwise happy with the Norton Antivirus program, Symantec’s paternalistic attitude is a deal breaker.

 

Symantec, please give us a choice.

 

 

Now that is a good idea. When a person installs a norton product have them say whether or not they want to be first in line to receive new final release updates/patches. It would be like a group of public final release patch testers (similar to late-stage beta testers).

 

At the moment symantec says they just randomly pick users who will be the first ones to get new patches.

6

Please turn off the 16.7 update---until the problem is fixed--it is ridiculous that is still be sent out

 

I reinstaaled a third time and have turned off automatic updates until Symantec posts a new patch or fix.

Message Edited by Hawkeyelom on 08-20-2009 04:13 PM
Message Edited by Hawkeyelom on 08-20-2009 04:13 PM
7

Too late for me :(

 

I already got it and it doesn't work. Why is there no information coming from Symantec? There are many people with no protection because of this despite still having paid subscriptions. I'm not very impressed.

8

i agree…please stop the updates until you fix the patch.  don’t beta test with the unwilling.

9

amazing…removed Norton (using their Removal Tool) and all my problems went away!  Last time I went through this with them, it took weeks to correct. It would be nice if they would at least let us know what’s going on.  Wasted hours with this.

10
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Norton patrons with deadlines or other pressing needs deserve advance notice and an opportunity to delay implementation of an update that potentially is as disruptive as a serious malware attack. Users should have an opportunity to back up their systems and check their schedules before taking the plunge. Users experiencing problems may wish to uninstall and reinstall Norton before approaching the upgrade.

 

It is disturbing that Norton has continued to push the problematic patch, despite the widespread problems being reported by paid users. This irresponsible action, which has been exacerbated by a lack of guidance from Symantec, forces users to consider cutting off live update entirely, since NAV and NIS compromise security further by failing to distinguish between the downloading of regular antivirus definitions and occasional major program upgrades. In March, I was forced to run live update only during virtual sessions to avoid the adverse effects of the last major upgrade. Although, I have admired the speed of the 2009 Norton programs, the failure of Symantec to learn from the recent upgrade disaster is likely to be a deal breaker.

 

 Several users have suggested that Norton should seek volunteers to participate in the initial testing of major program updates. This seems like a great idea, since obviously, Symantec must devote greater attention to both quality control and user control.

 

11

Since installing this new patch my downloads freeze at random points regardless of where I download from.I have to try 7-8 times inoder to get the download to go all the way through.Anyone else experiencing this ?

 

<<Edit: Subject edited for clarity>>

Message Edited by TomV on 08-21-2009 03:51 AM
12

Hi tyler550

Are you talking about Downloading with FF3.5.2 + Norton toolbar 3.7 + IPS 1.0???, I did a small test download of Mbam and all went smooth.

13

Well you must be the only one that does not have a problem.  I have the product installed on three machines, two have been updated and don't work.  The only one unaffected is the one that has not updated.

 

Symantec need to get their finger out and solve the problem!

14

Excellent points made within this thread. I've used NIS 2009 (as well as previous versions) and have been quite pleased with it for the last few years. However, yesterday the new patch was pushed via Live Update and it messed up the app so badly I was forced to do a complete uninstall/reinstall. Seems to be functioning properly now, but will take a "wait and see" attitude.

 

 

15

I just started have the same problem in the last couple of weeks. NIS 2009 slows locks up my browser–tells me that Symantec Framework stopped working and NIS 2009 shuts down. This is now happening every couple of minutes after I reboot my Vista 32 machine. What gives? I have 4 licenses and now starting to have problems with two others–this problem is making my computers useless. I really like this version before the updates–wish I knew what they did.

16

What percentage of users are having problems with the 16.7 update?  I'm trying to decide if I should turn off Live Update until this thing blows over.  It's difficult to assess the risk without some numbers.  What's more likley to mess up my laptop: getting the 16.7 upgrade or turning off Live Update for a day or two?

17
car825 wrote:

What percentage of users are having problems with the 16.7 update?  I'm trying to decide if I should turn off Live Update until this thing blows over.  It's difficult to assess the risk without some numbers.  What's more likley to mess up my laptop: getting the 16.7 upgrade or turning off Live Update for a day or two?

Hi car825,

I've done quite a lot of reading on the 16.7 update - both XP and Vista systems seem to be affected. The update works for some, and it doesn't work for others, so it is hard to say how many computers are rejecting the patch. Increasingly more people - including a guru - are opting to turn off LiveUpdate until it has blown over. Those who are having trouble with the patch invariably end up deinstalling the whole program and then installing the 16.5 version again. Yet others are perfectly happy with the patch. This is just what I've read so far; the final decision is up to you :-)

Message Edited by Yaso_Kuuhl on 08-21-2009 03:36 PM
18

While "The Guru" has Turned On Silent Mode, "the Guru" still Run a Manual Norton LiveUpdate to keep up-to-date with all the Updates required to keep you Secure.  Even if you Turn Off Automatic LiveUpdate, and then Run a Manual Norton LiveUpdate, the New Build will still be Downloaded and Installed upon a re-start.  Turning Off Automatic LiveUpdate and/or Turning On Silent Mode is Not Recommended as you will be left a wee bit Vulnerable to the latest Threats out there, if left for a few days without getting Updates.

 

19
Floating_Red wrote:

Turning Off Automatic LiveUpdate and/or Turning On Silent Mode is Not Recommended as you will be left a wee bit Vulnerable to the latest Threats out there, if left for a few days without getting Updates.

 

Yes, that's what I also think. LiveUpdate is a bit of a double-edged sword in this case ;-D It may be best to read through all these threads Tony has compiled for users worried about or affected by the 16.7 patch:

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=66724

20

Best solution for now is to do a clean install with the new build.  It is available for download.

1) Copy your Norton key for safe keeping just in case you need it. You should not need this but it is better to have the key on hand than to need it and not have ready access to the key. You can find a copy of your currently installed key in My Documents\Symantec\Norton Internet Security_Key.txt.

2) Download the Norton Removal Tool from this link. Norton Removal Tool Choose the NIS2009 link and download the Norton Removal Tool (NRT) to your desktop. Directions are on the link page.

3) Download the latest version of NIS2009 from this link. Reinstall After Removal Choose the ‘I have Norton Internet Security 2006 or later’ link on this page. On the next page you can download the latest NIS2009 installation software. Save this file to your desktop also.

4) Disconnect from the Internet until your system needs the connection later in the process.

5) Go to START > Norton Internet Security > Uninstall and let NIS2009 uninstall itself. It will want to reboot the machine. Let it.

6) During the booting of your system, go to Safe Mode by tapping the F8 key until the Advanced Options menu is shown. Choose the Safe Mode option (no network or command prompt).

7) In Safe Mode, run the NRT tool. When the tool is finished, click on the Reboot to restart your system.

8) Let Windows boot into normal mode now.

9) Install NIS2009 by double clicking the file you downloaded and saved to your desktop in step 3.

10) When the installation asks for your key or says activating your product, reconnect to the internet then (plug your cable in or turn on the wireless card). [Note: The installation may not ask for your key and activate by using the previous key on the system. Your system will still need to connect to the internet at this point so updated definitions can be downloaded.]

11) Run the Live Update process manually until Live Update reports that there are no more updates to download, NIS2009 is fully up to date.

12) Reboot your system now to insure that any components updated during step 11 are loaded properly.

13) See if your error is fixed now.

Report back here with how this works for you.