I yesterday got the error 8506,421; Norton Internet Security was not getting opened then. I restarted the system and it was fine. Today I again got the same error and I restarted the system. Norton Internet Security is fine now. What should I do, not to get this error again?
I got the same error last night on NIS 2013 with my new Dell WIndows 7 Ultimate laptop. I see a lot of complaints on the web regarding this error. I was on contact ignore with support and downloading the NIS removal tool when it mysteriously cleared up. I was just about to renew my subscription and have reconsidered as a result. Symantec seems to not be able to fix this issue and I won't use the product going forward if it can't be resolved, with something other than a reload. I have been using NIS 2012 on all 5 of my computers with no issues and downloaded 2013 from my Norton account for the new laptop. It's been running for 2 weeks and already hosing up. Are you Symantec folks reading this?
The Norton suggested fix is detailed here:
Please note this NRnR tool is different from the Norton Removal Tool, in that it wil uninstall and reinstall your product automatically.
I'm reading forums with people who've done reloads 4+ times with no resolution. I have trouble going forward with a product that needs constant reloads to work normally. Where is the error coming from? I have NIS 2012 on a Windows 7 computer with no issues.
Hi db3058,
The error is grouped under a general heading of "Product encountering Conflict or file corruption".
Other suggested fixes I have seen incude:
- Clear the temp files--> Clear prefetch-->Run LU-->Restart.
- Turn OFF UAC --> Set Boot Time Protection to Normal -->Run LU --> Restart-->Turn ON UAC.
- Run NRNR--> Run LU.
- Reset Registry Permissions.
- Check for other AV/Security products and remove them=Use their Removal Tool.
With all due respect , instead of suggesting complicated fix it remedies (none of which work by the way, I've tried them all and don't use any other security software ) - ) How about giving us an update as to what Symantec's position is on this and what they are trying to do to fix these serious issue which is affecting more and more people ?
In addition to occasionally losing the NIS icon in the task bar, I have now also received this same error (just once) and it cleared with a reboot. I am REALLY getting tired of all the problems I'm seeing with NIS 2013 (20.2.0.19).. twice losing the icon in the task bar and now this error.. grrr. I had no problems at all with NIS 2012. I've been using NIS for years and years and have always liked it, but this is becoming frustrating. I really dont want to have to run the NRnR, I've seen others being told to run it like four times, so it doesn't seem like that's the fix, so if it happens again I think I'll just reboot again to clear the dumb thing pending Norton getting a fix for this problem.
Hi betabloke,
I am suggesting what I have seen work in the past within this basic category of error "Product encountering Conflict or file corruption". - no partilcular one has fixed the error all the time.
I am a customer of Norton's, the same as you are and volunteer my time in order to help other customers. I have no magical connection to Norton to know what their position is.
I paid Norton $99.99 to clear up my computer when I started getting this message and my IE stopped functioning. Eight days later I am getting that same error message again but fortunately IE is working. I have tried restarting the computer and it works for a few days and I get that error message again. I have also used the removal tool to remove and reinstall the program but the same problem develops. The problem seems to be with Norton. I have the 2012 version and am losing patience with this. What is going on Norton? How about some type of reply to this message board.
Hi Zriffic,
What do the folks you paid the $99.99 to say about your problem recurring?
They recommended the Norton Removal and Reinstall tool. It didn't work. Last night I used the tool that removes and then automatically reinstalls the program. Part of the reinstallation involved installing a patch. This didn't happen before. I hope it has something to do with the error problem.
Zriffic wrote:They recommended the Norton Removal and Reinstall tool. It didn't work. Last night I used the tool that removes and then automatically reinstalls the program. Part of the reinstallation involved installing a patch. This didn't happen before. I hope it has something to do with the error problem.
Hi Zriffic,
That tool is the NRnRT that tech support ran.
The Patch was for the Norton Toolbar add-on for Firefox 17. You'll have to see if it cleared up the error or not - it could be involved in that the first attempted downlaod of the patch could have become corrupted and threw the error.
Let us know if it stays cleared up.
Hi
Please open command prompt in the elevated mode and type fltmc and then hit enter, let us know what is the output you're getting.
command prompt in the elevated mode- Start->Program/All Programs->Accessories->Right click on command prompt and then select Run as Administrator.
Also please check your computer for Rapport software, if you've it installed then remove it.
Here's what I get:
Filter Name Num Instances Altitude Frame
------------------------------ ------------- ------------ -----
BHDrvx64 4 365100 0
eeCtrl 4 329010 0
SRTSP 5 329000 0
SymEFA 5 260600 0
luafv 1 135000 0
FileInfo 5 45000 0
You need to contact customer support and have them remove ALL Norton components on your computer and them reinstall 2012 and 2013 or you will continue to get the same error. I was in the same situation and now Identity Safe is not working properly.
Hi
Thank you for the information, Do you've Intel HD Graphics Driver installed?
Open Run(press Windows key + r)->type devmgmt.msc->click view->show Hidden Devices->Select Non-Plug and Play Drivers
-> please post a screenshot of the Non-plug and play drivers section.
I don't appear to have the Intel HD Graphics Driver installed. Where do I look for that? Also, I don't appear to have any Rapport software installed. A reminder that this error has only occurred one time so far for me. Here are the screen shots for the Non-plug and play drivers section (there are so many I needed two captures):
Windows systems often get confused with the infinite number of combinations of drivers and hardware.
If you get an error only once, and it does not re occur after a reboot, I would not be worried.
If it comes back, then you need to dig deeper.
Zriffic : -
You'll have to forgive me as I can see how you interpreted my remark as directed to you but that was NOT my intention -
I was typing hoping that someone from Norton/Symantec/Wherever , would read this thread and say something official - i wasn't referring to the end users like you who give their time to try and help people. it's just unfortunate that my post is below yours and it looks like that.
For what it's worth - I was plagued by this problem in Windows 8 until I iturned off User Account Control and now it seems to have stopped.
If it happens to me again I'm loading another virus software. All the input from this thread is useful and something may actually work but I'm not interested in troubleshooting Norton software and trying to find the golden goose that cures it. That is Symantec's job. I've been running NIS for 10 years, but I'm done if they can't fix a known issue that affects so many users.