Hello.Since latest updtaing of nortoin 2/10 appears the message : there is no active subscription to this device.The subscription is to my brother account.I try to insert the key or him account mail and password but nothing works.Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc..I have win 11 25H2
Hello @nikolo
Message: “No active subscription on this device” appears in Norton 360 app on Windows here
You’ve run Norton LiveUpdate + Restart (not Shut down) machine?
Were you W11 25H2 before latest Norton update Oct 02?
What Troubleshooting have you tried?
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AI Overview
To fix the “No active subscription” message, first sign in to your Norton account online to verify your subscription status and then download and reinstall Norton from your account’s “My Subscriptions” tab. If the issue persists, use the Norton Remove and Reinstall NRnR tool to completely remove the old software and then reinstall it from your account.
Sign in to your Norton Account
Open your Norton 360 app on Windows.
Click the Sign in option within the error window.
Enter your Norton account email address and password and click Sign In.
Download and Reinstall Norton from your Account
Go to my.Norton.com in your web browser.
Sign in with your Norton account credentials.
Navigate to the My Subscriptions tab or the Download tab to find your Norton product with an active subscription.
Click to download the Norton 360 installer.
Run the installer and follow the on-screen instructions to complete the installation and activate your subscription.
Use the Norton Remove and Reinstall Tool
If the issue continues after reinstalling, download the Norton Remove and Reinstall tool from the Norton Support website.
Save the tool’s file to your desktop.
Double-click the downloaded icon to run the tool.
Follow the on-screen prompts, clicking Remove and then Restart Now to completely uninstall Norton.
After restarting, reinstall Norton from your my.Norton.com account.
In some cases, excessive VPN usage might temporarily block access to Norton servers, so try disabling the VPN to see if it resolves the issue.
AI responses may include mistakes.
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Please post your progress.
I have win 11 24H2 until 10/2.No i have not run troubleshooting or live update
Okay…you were W11 24H2 until Oct 02 and now you’re W11 25H2.
Maybe, Windows Update borked your Norton install.
Are you signed in at Norton 360 Home?
Are you still seeing → Message: “No active subscription on this device” ?
fwiw ~ my boilerplate:
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Please run Norton LiveUpdate + Restart (not Shut down) machine.
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup
Norton 360 Remover tool for Windows here
fwiw ~ my preference is Remove only…with scour File Explorer/Registry for remnants. Just me.
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Please review: How-To Contact Norton Support
and what does your brother say?
Did you ask your brother to send you a download link…so, you can clean re-install Norton 360?
Extend your protection to your other devices here
Maybe try to log Off and login agian ore download the new version on my home and see if that work 25.10 is just out try that it can work
And remove all on you pc ore repiar it agian