No response for months after Case escalation : 10's of unprotected pc's

[bjm]

@SomeOne44

The only problem at the moment is, Norton says “Unable to connect to LiveUpdate” and the “Check now” button is disabled, but it keeps updating the virus etc definitions in the background.

are you running NextDNS or 3rd party VPN?

may be related:
https://community.norton.com/t/live-updates-arent-working-right/262846