Hello: How to upgrade to norton360 program version 24.7.9311.860.
Detailed description:
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Frequently Asked Questions
When should I get my upgraded experience? Can I get it early?
We are upgrading users in groups to maintain an orderly process, but you can’t upgrade on your own.
[…]
1 Like
Hello @LIU
What I did:
Download the Norton Remove and Reinstall Tool
https://support.norton.com/sp/de/de/home/current/solutions/kb20080710133834EN
Remove norton (not reinstall).
After reboot, wait for windows defender to activate himself.
Go to your my norton page, log in and delete the Norton License for the pc you are using.
On the same page, go to download for this pc.
The new installer looks something like: “norton_360_standard_online_setup”.
If you got this installer, then you will get the new version.
(and then, you got the same build version like avast…)
2 Likes
Hello @holdypoldy_112
appreciate your “What I did”
pulled from my Norton account
Note: I did not remove Norton. I did not remove License
as test: ran N360 v24.8.x setup over N360 v22.24.x
Note: N360 v24.8.x over-install added Device…so, need to remove License…as per @holdypoldy_112
Note: I have available seats
Note: First Installation date reports which is v24.x License vs v22.x License
for example:
There are a few settings I would recommend:
A scan setting I would recommend:
Turn off a regular smart scan:
1 Like
Hello @holdypoldy_112
Does your Cloud Backup in the My Backups tab…offer Back Up this PC?
Hello @holdypoldy_112
Edit:
I did not run norton_360_remover.exe
I ran fresh norton_360_setup.exe
My Devices page is now reporting device with 24.8…but, My Backups tab does not offer Back Up this PC?
Backup is now called sync.
Go into individual backup set and turn on auto sync to backup automatically.
Hello @xjoex
look at #7 here
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v20240108171810986
Sync is circle with arrow line.
Click manage on indiv backup set and then settings for auto sync
I am on V24.8 also
When I converted my old backup set showed up here. I deleted it online in my Norton account and then went to “manage” and created a new backup set using the sync button.
I have no button that says "backup this PC’ as referenced here in the page you provided.
- In the My Backups tab, click Back Up this PC .
I set auto sync on in the settings of my backup set and then checked it online in my Norton account. All is working fine for me.
Yes, but you had backup sets from that machine.
Yes, my backup sets from another machine showed up.
Hmm…how did you get from v22 to v24?
Hmm…so there is no manual way to call backup? like Run Backup with v22?
Well, then when I convert on this machine. Backup will work…but, there’s no Create New Set or Configure…it’s all predefined? meaning What | Where | When is preset/not user DIY?
I upgraded the same way you did by downloading the installer from my online Norton account.
The way to manually run backup is to click the sync button. Of course you must create a backup set first.by clicking on "manage " button.
Okay…where’s the manage button?
Settings then cloud backup.
