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It gives a date and time which was today at 3:19pm. I didn't use my computer until after 4pm and I'm the only user
Scan Duration: 00:00:02
Everything else says 0 including files scanned
I don't follow you on the rest. System Idle Process? 99? I'm using Vista
Thanks for your help
I leave my computer running all day but whenever Norton attempts to scan my computer when it's idle, it only does a 3 second virus scan which results in none of my files actually being scanned. I should also add that it just started to do this. I have had Norton 360 installed for a couple of months now and it used to scan for a good 30+ minutes
Could you just confirm the version of N360 you haave ā Help & Support / About and then I think the N360 TAB (Iām in NIS at the moment.
Apologies I do not have a Vista m/c to hand. It would be simpler if you would google for Procexp and go to Microsoft site or just go here
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Download and install Process Explorer. Run.
There will be a CPU column, click to sort by CPU usage.
Now you will see all processes running on your computer, the desciption and company.
What you are looking for is activity other than "System IDle Process" and "procexp.exe". If your machine is idle, the 1st should be close to 99, particularly if under "View" you turn off fractional display.
Maybe this helps, hope so.
huwyngr wrote:
Could you just confirm the version of N360 you haave -- Help & Support / About and then I think the N360 TAB (I'm in NIS at the moment.
Product Name: Norton 360
Version: 2.3.1.4
Product Type: Symantec
I believe it is scanning only unscanned files. It is looking for new files and will scan those
Similar to this http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=1546
Mine does a good scan about 2 out of 3 times
To Rees:
Firstly my apologies. Following Stu's posting I did some checking. I can reproduce your problem. In fact it is much worse than I first thought. As others have said in that other thread which ROb_N has drawn to our attention, manual scans all work correct, as do Quick and Comprehensive .
So if in fact automatic/weekly/monthly scan is working then it is not performing a"Quick" or "Comprehensivel" Scan. If Stu is correct and it is a unique incremental scan then adding some files and resetting automatic should scan just those added files. I could not get this to work.
What is worse, is that I set up a Weekly scan at 09:00 this morning. Came back 13:00 to find that the scan completed in 2 seconds,
but when I examine my windows task manager I still have scanstub running like crazy and it is active. Yet the scan is completed,
disk optimization is not undertaken because my fragmentation is below 5%, I've disabled cleanup registry, and temp file cleanup when down manually is 15 seconds. Yes the scanstub is still going crazy working but on what?!?
I really think this is just another bug in Norton's and needs to be investigated. I will check all this out on another Win XP machine.
Rees wrote:
Product Name: Norton 360
Version: 2.3.1.4
Product Type: Symantec
Fine that's as recent as it comes, I think. Good luck on the hunt -- I've flagged this for a Norton Staffer.
Woke up this morning and noticed another 3 second scan which took place at 2:47am.
I really appreciate all the help you guys/gals are giving me. Thank you!!
Hang on for the cavalry ā¦
What happens when you do a manual quick scan?
A manual quick scan worked. It scanned my computer for 1min. 13 sec. checking 4972 files
Rees I'm now also having the same thing happen Auto Virus/Spyware scans will last 1-12 but nothing is scanned, then when I do a manual Quick Scan it will scan about 4800-4900 items in about 1 minute. I also have N360 v2.3.1.4. running on Windows XP. But let me ask you, I have the problem also of PC Tuneup not running automatically either (everything is checked except Registry Cleanup to scan automatically), PC Tuneup will only run manually, is the same thing happening on your system?
Everything under PC Tuneup says it was scanned on the 12th. I did do a manual full system scan about a week ago so those might be the results from then. I'll keep an eye on it and let you know
To All
I make this suggestion as I can see the problem too. Set your task scheduler to weekly and select a suitable day of the week and time.
Turm off "only run at idle time".
See what results you get with this setting and advise.
I would be grateful if a guru/moderator/administartor could kindly ask a Norton employee to look at this.
I have two machines, identically configured with Norton 360 v2.
I set a weekly schedule for scans and tuneup. One kicks in and operates perfectly and the correct no of files etc are scanned.
The other machine justs fails to start at the designated start time. So in this case the machine is not being scanned or tuned, despite the schedule.
help please!
Please be patient. I asked one of the employees to stop by
Thank you Stu. Appreciated. I am tearing my hair out and there is not much left to go.
On one machine, I cannot get it to commence after scheduling either weekly or monthly, and that is after turning off
"Only run at idle time".
Manual scan and tune works - albeit out of the blue 5 dormant virii have been found which were never detected before.