I have setup “Protect Norton settings with a password”, now issues I’m start facing are I cannot perform manual LiveUpdate until I input password.
@gayatrir Madame kindly look into this matter.
@Gayathri_R Madam kindly look into this issue. LiveUpdate triggered from system tray Icon.
Hi,
Thank you for posting on the Norton Community. We have released a fix for this issue. Could you please run LiveUpdate and verify? Please let us know your findings.
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I just restart my PC, and Ran again LiveUpdate from system tray and guess what again asking me to input password.
Now it is not asking again, but after restarting my PC asking to input password again.
My issue is that I do not remember the password and cannot shut it off to reset it. Tech support tried to help but they don’t seem to know at all
Hello @EJCrammer
What’s your Norton 360 version number?
you do not remember your Norton 360 - Settings password?
Reset to Default wants password?
Repair Norton wants password?
and Uninstall wants password, too?
Correct. Norton tried to help me fix it by doing an uninstall and handling it during that, but those directions seem too old for my modern system. I have the latest Win 11 Pro, and I do not for the life of me remember the password. I just need to remove it so I can reset it to something I’ll remember
and Uninstall wants password, too?
What’s your Norton 360 version number?
Reset to Default wants password?
Repair Norton wants password?
I have version 24.12.9725.1248, updated today. But how will running live update disable the password so I can reset it?
Oh okay…you posted in thread with a different issue…
and Uninstall wants password, too?
Reset to Default wants password?
Repair Norton wants password?
My bad. When I run a manual LiveUpdate, it does still ask me for a password. So I have the same problem, but I want to also know how to reset that password, since I cannot uninstall the application to do it
You cannot Uninstall because … Uninstall wants password, too?
I’m trying to understand what you see your side.
Yes, anything that has to do with a setting or uninstall requires a password I do not recall
Wow!
I’ll have to test “password”…my side.
as test: added “password”
Edit: you’re correct…even Uninstall wants password.
Interestingly, it is machine specific. Only 1 machine had the Settings Password activated, and it is the only one affected. Happens to be my main workstation. Probably should not set passwords at 2am.
If I knew where the password was stored (registry is my guess, but the path would be obscure), I might be able to fix it.
Tech support has, to this point, been of little help.
Wow! you’re correct…even Uninstall wants “password”.
Wow! support did not know backdoor.
She claimed that they would be able to unlock it remotely for me in a few hours, but it has been almost 5 hours and no change on my end. I also doubt, given the machine specificity that they can affect a change generically for my machine specifically.
I am more mad at myself than anything as I don’t forget passwords (until now apparently). Must have been trying to be tricky while half asleep.