Hello. My subscription was ending and I wanted to renew it. Renewal was a little bit expencive for me so I decided not to renew and lokk for another product. However, Notron has offered my renewal at a lower price and I decided to accept offer.
I have paid renewal before my first year has ended (about 45,00 EUR). After my first year has ended, my supscription is not working anymore and I can't use the product that I have paid.
I tried to contact customer support via chat but I keep talking to a virtual agent who can't help me.
If anyone has had this problem, please help.
Ah - thanks for that Peter, I'll just delete them in future then. 
That could be what is happening. I occasionally get a similar email and I have used 10 of 10 activations.
I have chatted with support and I'm told that I am receiving that email because my subscription covers 5 devices and I have only used 2.
You might want to check your subscriptions in your Norton Account to make sure you do not have more than one active subscription. When you purchased from the Norton Support, did you point out that you already had a subscription?
It sounds like you had an existing subscription and when Norton Support set up the new purchase, it was set up as a separate subscription. As your existing subscription was still active, the new subscription was not activated on any devices. So that would explain the emails you are getting.
Log into your Norton Account and hover your cursor over the user icon at the top right, then click on Manage My Subscriptions. Look through your current subscriptions and if you have more than one 360 subscription that is still not active, you need to contact Support again and ask them to combine the two.
I have downloaded Norton 360 onto my desktop & laptop and using it, so I know it is installed. So why am I receiving this email?
INSTALL NOW
We noticed you purchased a Norton 360 membership, but haven't installed protection on any devices yet. Please take a moment to download and install it now. Until you do this, you don't have protection online.
You should be able to remove older versions of the same products/files. To make sure, you could try renaming the files with adding a .old to the name. Test for a few days to see if you have any problems. If not go ahead and delete them.
I wonder if you would mind if I asked another question.
I'm still looking to delete unwanted programs and I have 6 versions of Symantic autodetect, dating from 2018 to 2022. Can I delete previous versions?
Thanks for explaining that Peter.
The browser message is not saying the site is not safe. It is just not using a secure web protocol, which might cause a security risk. Usually there is no problems using these sites. Here is some information from Digicert, a company that supplies the security certificates for web sites.
NUU does nothing for device security. It just has utilities to help clean up the garbage that gets collected on a Windows system. The files getting cleaned up depend on your settings, but are usually temporary files use by Windows and apps you use. ie Temporary internet files from your use of your browser, temporary files created if you download a file from the internet, files in your Recycle Bin.
Definitely use caution for any PC cleanup site you visit. As you suggested, they will always find issues on your system. Or at least they will report they found things. No way to even know if they actually scanned you system. Often the things they find are just temporary files which are totally innocuous. Definitely a selling technique (scam).
Yes I do use Chrome, seemed odd that when using Norton safe search, that particular site had the Norton green tick, yet then warned me that the site was dangerous.
I will keep the NUU, but wonder how effective it is against malware? I use it everyday on both laptop & desktop and there are always files that need clearing out, but just how effective is it?
One of the PCcleaner site I was considering signing up to, analyzed my computer and alerted me to a dangerous file, maybe a selling technique? I didn't sign up as I know there are free ones. But just what do I need to keep my computers safe?
You have paid for the NUU subscription, and are beyond any refund window, so it is your call if you want to use it for the year, or write off that subscription money and remove it.
The browser message is similar to one I get every so often in my Chrome browser. Others here might have more information on what causes this message to appear. As the URL ends in lifelock.com, it is a legitimate site for a link from your Norton product. So if there is a link to go to the site, you would be safe to do so.
Thank you for your help Peter, and a good tip to enter 'agent please'. I have now purchased & downloaded Norton 360, but wondering how useful NUU is? I don't need any unnecessary space being used up on my laptop by not needed programs.
I know a couple of years ago, I was warned that my email address had been seen on the dark web, but not the p/w, although I changed it anyway. Now i have received this warning again, (from Norton) although I think it is referring to the previous warning. When I follow the link in the email, I get this - The connection to url8018.lifelock.com is not secure. What should I do?
I would suggest you contact Norton Support to have them help with the purchase. www.norton.com/contactcs If using the chat option, when you get to enter any information, enter "agent please". That should bypass all the bot replies.
i went through the Norton site to purchase Norton 360. I clicked on the 'Products & Services' at the top of this page. The code sent was to verify I was the holder of the credit card. And although this was verified, when I tried to complete the purchase I was unable to.
Norton 360 will not conflict with NUU.
Where did you try to purchase your 360? Directly from Norton, or from a retailer?
Did you get the product key on your phone, and you are just having difficulty downloading the product? If you are just having difficulty downloading the product, you can try downloading the installer directly from Norton at www.norton.com/cspn360
Well I tried to purchase Norton 360, and all seemed to be proceeding as normal, payment accepted, after receiving a code on my telephone. Then told 'something has gone wrong'. So no idea what the situation is now. 
EDIT: This is what I am getting when I try to complete the purchase:
'The connection to api.bounceexchange.com is not secure'
Can I purchase Norton360 without it conflicting with NUU?
Thank you for removing the information. i was uncertain about how much info you would need.
