Norton 360 Update 2024: Download Insight without notifications or log entries

[M.Ro]

Issue abstract:
Missing any notifications or log entries from Download Insight after big Norton update 2024.

Detailed description:
No notifications or entries in security log seen after internet download from possibly critical files for Download Insight with big update Norton 360 2024, despite of activated option.
In earlier versions, Download Insight was showing at every possibly risky internet file download a message to confirm this download or not. In these versions before the big update 2024, Download Insight from Norton 360 was even configurable to show messages in every case of a download, risky or not.

Product & version number:
Norton 360 Premium, 24.11.9615 (Build 24.11.9615.887)

OS details:
Windows 7 Pro 22H2

What is the error message you are seeing?
No error message, notification and no log entries, see above

If you have any supporting screenshots, please add them:
No error message, notification and no log entries (see above) to add a screenshot here

[bjm]

@M.Ro

Missing any notifications or log entries from Download Insight after big Norton update 2024.

Hello @M.Ro

v24 Download Intelligence differs from v22 Download Intelligence → Download Insight

v24 Download Intelligence → Detects and analyzes suspicious files when you attempt to run or download then from the internet.

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v24 Browser Protection and Auto-Protect seems to (with my testing) be doing the heavy lifting. My v24 Security History seldom reports Download Intelligence event.
Please review for example: here and here

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Note: v24 - Download Intelligence detects and analyzes suspicious files

Download Insight (what used to be known as) does not report for safe files with my N360 v24.8.x
[…]
https://community.norton.com/t//239859/12

[M.Ro]

Hello @bjm

Thanks a lot for your reply.

2 remarks from my side:
I don’t know if I understand you correctly about the naming.
Checked with my Norton 360 Premium (still 24.11.9615):
‘Download Intelligence’ is from English, ‘Download-Insight’ from German version.
I will try to add corresponding screenshots from toggling my Norton 360 between English to German separately.

I contacted Norton Support in the meantime and reproduced the behavior by Internet download any .exe file followed by opening it for installation.
The whole behavior was seen during a RemoteDesktop session from a Support Agent.
‘Download-Insight’ resp. ‘Download Intelligence’ was activated but no activities were visible (marked in red in screenshot above).

The Support Agent confirmed that this behavior (no activities visible at all) is wrong and escalated this issue further on to Norton Specialists.
Additionally, the available DebugLogs were taken.

I would inform here if I hear something about this case (only reference is my case number ).

Regards,
M.Ro

[M.Ro]

Unfortunately no possibility to add screenshots here

[bjm]

Please try uploading image to https://postimages.org/
Please try copy Direct link: and paste (space characters to break link) with your message.

for example:

https: //i. postimg. cc/FRDnZ2Zr/png-20065. png

---

or try Preformatted text </> to break link
https://i.postimg.cc/FRDnZ2Zr/png-20065.png

[bjm]

@M.Ro

I don’t know if I understand you correctly about the naming.
Checked with my Norton 360 Premium (still 24.11.9615):
‘Download Intelligence’ is from English, ‘Download-Insight’ from German version.

Hello @M.Ro
Norton 360 v22 - English

Download Intelligence

• Download Insight Notifications
• Show Report on Launch of Files
  

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Norton 360 v22 - English documentation refers to Download Intelligence and Download Insight here and here

The Download Insight feature in your Norton product provides the reputation information of any executable file that you download from the Internet, and takes action based on its trust level. The reputation details indicate whether the downloaded file is safe to run on your computer.

By default, Download Insight lets you install any safe files. In case of an unsafe file, Download Insight informs you that the Norton product has detected the file as a threat and has removed it. For the files of unknown reputation levels, Download Insight prompts you to select an action that you want to perform on the file.

If you want to download a file that you know is safe, but Norton deletes it due to its poor reputation, temporarily turn off the Download Intelligence feature to allow the download. Make sure that the feature is turned back on after you download the file.

Download Insight protects your computer against any unsafe file that you may run or execute after you download it using a supported browser. By default, the Download Intelligence option is turned on. In this case, Download Insight notifies you about the reputation levels of any executable file that you download. The reputation details that Download Insight provides indicate whether the downloaded file is safe to install.

There may be times when you want to turn off Download Insight. For example, if you want to download an unsafe file. In this case, you must turn off Download Insight so that your Norton product lets you download the file and does not remove it from your computer.

You can use the Download Intelligence option to turn off or turn on Download Insight.

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Norton 360 v24 - English

Download Intelligence

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Norton 360 v24 - English documentation refers to Download Intelligence here

• Download Intelligence: Helps protect your computer against unsafe files you download. Download Intelligence uses the reputation details of executable file you download using the browser to download the file first in the Sandbox environment. Based on the analysis performed in Sandbox, Download Intelligence decides whether the downloaded file is safe to install. In case the file is unsafe, Download Intelligence blocks the execution of the file and notifies you about the detected threat.

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btw ~ Download Insight Notifications (known safe) changed with 22.24.7.8 here

[M.Ro]

Hi @bjm
Thanks for your replies including screenshots. It’s exactly that what I meant regarding my first remark ‘naming’ but wasn’t able to say without screenshots

So, I’m waiting for Norton Support for a reply to the issue itself.

Cheers,
M.Ro

[bjm]

as test: Norton 360 v24
https://www.eicar.org/download-anti-malware-testfile/
download (malware test file)

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as test: Norton 360 v24
https://www.ccleaner.com/ccleaner/builds
download 4 (known safe) files

No events found

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as test: Norton 360 v24 → launch ccsetup creates Smart Firewall event

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Norton 360 v24 - no Download Insight Notification & no Report on Launch of Files

v24 Download Intelligence differs from v22 Download Intelligence → Download Insight