After installation put your subscription key (what you recieved via email (if you bought it by download), or from the box if you bought a CD copy) into the activation window.
Then use Live Update to get all of the recent updates and patches.
What security program did you have installed before N360? How was the previous security program removed? Do you have any other real time security program installed now? Are you trying to install it on an already infected machine? Thanks.
Can you please give us some information about your computer? What operating system and what service pack and is it 32 or 64 bit please? What version of N360 are you running? Do you know the name of the rogue antivirus program that you have? Restoring the computer doesn't always get rid of the virus completely. Some of these rogue security programs come along with possible rootkits also. Thanks for any further information you can provide.
Virgin may have changed their email and port settings, as many ISP's have done lately. So by doing a system restore you may have rolled back to a point that has now replaced the correct current settings with outdated ones that no longer work. I would suggest visiting your ISP's website or contacting their support people to verifiy the correct server settings to use and to get instructions for configuring your account settings, if necessary.
Please see this thread for a similar problem with email. In that case it turned out that Virgin changed their email servers and ports and neglected to tell some customers. As SendOfJive said this may have applied to you also.
To get you the best advice, would you give us some more information about your system:
What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help / About is where that is, in the format of nn.nn.nn.nnn
If you have the COMCAST version of Norton 360 / Security Suite and not the normal commercial version please be sure to tell us.
If you get any error messages please give the exact wording of them as well as any other background that could be helpful.
Is it possible to download Norton 360 from the online store in to another drive (partition) or a Flash Memory, save it , then take it with me & install it on another computer?????? Help Plz!! & :smileytongue
After some doubts, I was brave enought to call Norton, and asked them to help me install Norton 360, v5. I didn' want to take a chacnes on repairig myself techical issues. Everything went all right. Norton needs to sell T-Shirts with " I just installed Norton 360, vesrion 5.0, and I am proud of it" , bertter yet" A proud parent of Norton 360, vesrion 5.0". LOL!
Brauchst nicht jedesmal Deinen PC neuzustarten. Klick auf ,, Später neustarten"( Norton drängelt nicht, wie Windows auf einen Neustart Deines PCs). Mein Rat führe, wenn möglich, die manuellen LiveUpdates bis in den Vormittag( MEZ) aus, da dürfte die Meldung nicht erscheinen.