Norton Account-Sign-in error

Untitled.jpgThere is a strange problem i am facing is that, i am no longer able to log in to my account either by going into Norton interface main window or either the identity safe vault. It is giving me an error of "Fail to sign". I have done fresh install of Windows 8.1 Pro Latest Updated and Norton IS 2014 latest updated.

No, i did not try the chat option, but Norton repair option also could not correct it and nor the removal/uninstall/Norton removal tool. However i have reinstalled my Windows, so lets see what happens.

I'm having EXACTLY the same problem, and for the past 3 days now. I am unable to sign into my Norton Account via the Internet Security panel, opened from the icon in my taskbar; and, I am also unable to sign into my Norton Account via the Identity Safe portal on my browser's taskbar. This happened suddenly, about 3 days ago, presumably after Norton liveupdates were run. When I try to log into my Norton account via the Norton Internet Security panel, I also get a red "X" and the message "Failed to login", just like silverhawk. However, when I go to the Norton webpages, I am able to log into my Norton Account with no problem, and on the Norton Identity Safe web page, my logins are still there. That's why I know there is a problem with Norton, not with my login credentials. A Norton tech representative took remote control of my computer yesterday for 3 hours (!) and was unable to fix the problem!!! Of course, while this problem exists, I am unable to use Identity Safe in my browser and therefore unable to take advantage of "automatic" logins. I am so frustrated with Norton at this point in time that I'm considering switching to another anti-virus program AND another password manager. First was the fiasco with Chrome version 32, because Norton had not heeded Google Chrome's advice to update the way in which Identity Safe interacted with Chrome. Now this. I've about had it with Norton!

Untitled.jpgThere is a strange problem i am facing is that, i am no longer able to log in to my account either by going into Norton interface main window or either the identity safe vault. It is giving me an error of "Fail to sign". I have done fresh install of Windows 8.1 Pro Latest Updated and Norton IS 2014 latest updated.

Hi, pvmikey.

 

What operating system is your computer running?

I'm running Windows 7 service pack 1. As I mentioned, this only started 3 days ago. Prior to that, no problems signing into my Norton Account. Since I'm able to sign in via the web, it's almost like the sign in function via the Norton Internet Security main panel, accessed via the Norton icon in my taskbar, is not reaching the Symantic servers. As I also mentioned, a Norton tech took over remotely my computer for 3 hours yesterday and was unable to fix the problem. She said that she would write it up, however.

Sounds more like a server glitch, since you and the OP are having the same problem on machines running different OS's.

That's what I think, too. When I try to sign into my Norton Account via the Identity Safe button on the Norton Toolbar in my browser, I enter my email address and then, instead of prompting me for my password, it just hangs upon entry of my email address until I stop it. No help from Norton, however, at least not yet; and, the Norton tech yesterday seemed to be unaware of any problem on their part. It HAS to be something with their servers OR a liveupdate patch that's interfering - nothing else makes any sense.

 

Norton? Are you listening???

Anyone else getting this sign-in error? (See the other two posts for details). Norton: Any help on this?????????????????

I have been seeing a similar but slightly different behavior since updating to NIS 21.2.0.38. On my Win 7 SP1 32 bit pc, I can sign-in or sign-out of my Norton account using the sign in box on the NIS panel main page immediately after booting my PC and logging in to my Windows account. But after an unknown time (less than an hour) I can no longer sign-in or sign-out using the sign-in box. If I try to either sign-in or sign-out of my Norton account after having been up for a while, I get a progress bar that never completes. I have let it run for up to 5 minutes before shutting it off. A sign-in or sign-out usually takes a few seconds. I have never received the error message reported by others.

There are 3 ways that I have been able to sign in to my Norton Account (and ID Safe):
A.    Log off of my Windows account and re-log back into my Windows account. The sign-in box works immediately after re-logging in. I do not have to reboot the pc.
B.    From the NIS panel I can navigate to Settings>Web>Identity Safe>Configure and login or logout of my Norton account and ID Safe at any time.
C.    From my browsers (FF 28 and IE 11) I can use the Norton Toolbar (2014.7.0.43) to login to my Norton account and ID Safe at any time.

Another observation. The sign-in box on the main panel always displays the current sign-in status: signed-in or not signed-in. I just cannot use the box to change that status after an hour or so of activity.

I have a 2nd PC running Win 7 SP1 64bit which has never displayed this problem.

OK, going to try this again, with a picture this time. When I try to sign into my Norton Account via the Norton Internet Security main screen (opened via the Norton IS icon in my taskbar tray), I get the message "Failed to Sign In" with a big, red "X". I'm attaching a screenshot of the error message. I know that I'm entering my correct email address and password because I'm able to sign into my account via the Norton webpage with no problems! A Norton tech took over remotely control of my computer for 3 hours yesterday and was not able to correct the problem. My inability to sign in via the Norton IS main screen means that I cannot setup Identity Safe in my browser (Chrome version 33). The Norton tech removed Norton IS using the Norton Removal Tool and reinstalled it 2 different times yesterday, and I did that a 3rd time today. Nothing corrects the problem.  I need help! Any ideas??? My computer is an HP Pavilion g7 running Windows 7, SP1. This started only 3 days ago; hence, I'm thinking that there is something preventing access to Symantics servers (although, as mentioned, I have no problem signing into my account via the web).

 

 

I've been having a weird problem on my NIS 21.2.0.38 in Windows 7 Home Premium 32 bit for some time with the login page coming up with something filled in for the password that does not make sense since my actual password is 8 characters long but look at the asterisk string that shows ....

 

capture_03292014_182548.jpg

 

 

It is showing I think because I have autologin set to ON in IE 11 but only authorize it for a small number of non sensitive websites eg my community library which has an ID consisting of about 12 digits form my membership card!

 

If I change it manually to the correct one then usually I can log in but just now I got a typical 400 error page which ends:

 

<< This error (HTTP 400 Bad Request) means that Internet Explorer was able to connect to the web server, but the webpage could not be found because of a problem with the address. >>

 

I'm reluctant to turn off autologin since it saves me a good deal of time on nonsensitive sites and I prefer no to use Identity Safe.


huwyngr wrote:

I've been having a weird problem on my NIS 21.2.0.38 in Windows 7 Home Premium 32 bit for some time with the login page coming up with something filled in for the password that does not make sense since my actual password is 8 characters long but look at the asterisk string that shows ....

 


After I upgraded N 360 to 21.2.038, I went to a sign-in page (maybe it was the one on this forum), and noticed that upon entering my username, the password field was automatically filled in with a password that was 4 characters long (too short to be any of my passwords).  Stranger still, Identity Safe wasn't even set up on my computer, as I don't even trust Norton to manage my passwords.  I'll give them out when they pry them from my cold, dead hands! :smileylol: 

 

Interestingly, though, this has happened only once. :smileyhappy:


gmh1844 wrote:



Another observation. The sign-in box on the main panel always displays the current sign-in status: signed-in or not signed-in. I just cannot use the box to change that status after an hour or so of activity.

I have a 2nd PC running Win 7 SP1 64bit which has never displayed this problem.


I am seeing something similar to your issue of not being able to sign out of the Norton Account via the main NIS screen. I left the Sign out notice for over 5 minutes and when I click anywhere else on the screen, that message dissappears and I am still signed in.

 

 

 

cannot sign out.jpg

 

 

 

I guess that, thus far, Norton is not listening to anyone on this post (NOT unusual in my own experience!). I checked this morning and still the same problem: I'm not able to sign into my Norton Account via the main Norton Internet Security panel opened with the Norton icon in my taskbar tray. However, I can go to Norton's webpage and sign into my account with no problem. Of course, this means that I'm not able to sign into Identity Safe on my browsers either.  And to think I pay good money every year for this type of (lack of) service from Norton!

I've noticed something else that may give a clue to what is going on here: The first time that I boot up and try to sign into my Norton account via the Internet Security panel opened with the Norton icon in my system tray, I get the message, "Failed to log in" and the red "X". However, if I go about working on my computer for some time and then go back to the Norton IS panel to again try to sign into my Norton Account, what happens instead is that I get the message "Signing In" and it goes into an endless loop that continues until I stop it. This is consistent behavior when subsequently trying to sign into my account. Don't know if this observation will help diagnose the problem or not.

I also have been able the duplicate the unable to sign-out of my Norton Account via the main GUI and have requested Norton have a look into the situations reported in this thread.

I apologize for not replying sooner. It sounds like a few people are having a few different issues here:

- Some are unable to sign in to Norton Account

- Others are unable to sign out; the signup continues to run

- Others get weird autofill for the Norton Account login webpage

 

The first 2 seem to be related - are the folks who reported them still having the problem? It would help for you to 1) identify the issue you're having (clear descriptions help) and 2) provide some steps to help us reproduce the issue. Did you update to 21.2 via LiveUpdate? Fresh install? Any details would be helpful.

 

For the login issue, that seems unrelated - unless you're having the other issues as well. Can you provide any more details? Do you have multiple logins saved for that page? Are you able to login with the password provided by Identity Safe?

 

Thanks for your help on these issues.

 

<< Do you have multiple logins saved for that page? Are you able to login with the password provided by Identity Safe? >>

 

I don't have multiple logins saved for that page and I don't use Identity Safe ......

 

And it is still happening as I found out just now answering the problem about a sticky Download Manager TAB on IE


Tony_Weiss wrote:

I apologize for not replying sooner. It sounds like a few people are having a few different issues here:

- Some are unable to sign in to Norton Account

- Others are unable to sign out; the signup continues to run

- Others get weird autofill for the Norton Account login webpage

 

The first 2 seem to be related - are the folks who reported them still having the problem? It would help for you to 1) identify the issue you're having (clear descriptions help) and 2) provide some steps to help us reproduce the issue. Did you update to 21.2 via LiveUpdate? Fresh install? Any details would be helpful.

 

[…]

 


I'm also unable to sign in to my Norton Account” from within my NIS 21.2, updated via LiveUpdate.

 

After entering my e-mail address and password, access remains in progress as shown here:

 

Access in progress from NIS v21.2.JPG.JPG

 

The access window will disappear if I hover over it.

 

If I don’t close NIS GUI, and try signing in again, clicking “Access” brings up the above window with my email address already entered, I add the password and all starts over again.

 

If I close NIS GUI, and reopen it, clicking Access brings up the window without my email address already entered.

 

I can access my Norton account without any problems from: https://account.norton.com

 

I don’t use Identity Safe.

 

Thanks.