Hello,
Since last norton mobile update I noticed issues with status showing until explore apps in google play.
Usually you can see "safe" status, but recentyl in some apps I can see "network not available".
These statuses can be checked for example in:
- group sharing (samsung),
- private share(samsung)
- samsung cloud,
- android system intelligence (google LLC)
...
What is common to these apps that is built in apps i think, but maybe I am wrong.
Thanks for posting the "No Info" (equivalent) images. I see what you mean about the white font for Voice Access app. But the label background that you got was very dark grey, so white font makes a more readable contrast than the black on dark grey in the other example images you posted. When I see an app on Google Play that Norton has "No Info" for, the label or banner is black font on light grey. Here is the game app you referenced and asked about in your post:
And here is the Voice Access app:
(Note that I use a dark theme in Android. But when I change to light theme, the Norton 360 banners are the same.)
Perhaps the reason for different Norton label colors involves language or region. I agree with you that font and background color should be consistent for the same label result.
More concerning to me is Norton 360 reporting "No Info" for apps that Google Play lists privacy features for. For example, look at the images here of Google's Voice Access with stated privacy details that Norton 360 can't determine.
Many helpers here will not open a .zip file for security reasons.
The changes to the colours of banners, fonts, etc could just be part of the new image/look Norton has been slowly spreading out to all web sites and product UI's.
You can check in zip file 2 screenshots from apps with “network unavaible” before.
They had dark font.
All apps what didnt have “network…” before have white font color and animation/transition.
You can also take a look into this game and tell my how norton banner look like: https://play.google.com/store/apps/details?id=com.cdprojektred.gwentthronebreaker
I just had an odd experience with an app that had a “No Info” label. After installing, the label changed to “Safe.” (The example app is SURFboard Central by Arris used to control cable modems.)
Ok, let's talk font color if you like: On my devices, Norton 360 banner animation opens with white font on yellow, then usually changes to consistent black font on banner backgrounds of green, orange, or grey. The (now more rare) exception is white font for the "Network Unavailable." I think it's reasonable for the font to be white instead of black when the background is also black. Lots of "Network Unavailable" banners as reported in OP was a problem; now, not much of an issue for me.
I havent been speaking about background colors of status bars. Until this issue was lasting there were bars with “network unavable” and “no info”. Now previously marked as “network…” are labeled also as “no info” but has different font color (dark)…
The different colours can let you know quickly whether you need to pay attention. Green, go for it. Orange, you should look more closely at the permissions requested. Grey, there is no information, so you really need to look closer at the app and the developer to decide if you trust them.
The App Advisor notifies you about possible issues with an app before you download and install it. If you turn off the app advisor, Norton's App Security under the Security section would flag the same issues that App Advisor would.
I think the Norton labels are probably working as designed. It's just the relatively uncommon "No Info" apps that are grey. The "Safe" apps, which are most of them, are green. "Unusual Behavior" are orange. "Network Unavailable" are much more rare. I think the original issue is fixed. But the specific reason for the original problem and the specific changes that fixed it seem inexplicable. It could manifest itself again.
The No Info message just indicates that the app developer did not specify the added information that Norton looks for when they uploaded the app to the Play Store. Such as permissions requested by the app.
Good suggestion to look for the theme on the phone to see if that affects the colour on the Norton notification? But it may also be by design when there is no information, the background is grey. Have you tried other apps to see if the colour changes to the green?
Perhaps the colors are different for various phone themes. When I get "No Info," it's black font on light grey (and animated), like in attached screen recording. This was the same Norton tag as one example in the PDF file I attached in an earlier post. To me, this residual issue isn't so much of a problem as the original "Network Unavailable" which made no sense when you know there's connectivity. (Although "No Info" for an app does raise questions.) Still, the Google App Advisor is just one of the security features Norton 360 has, and many features work well.
Scanning of apps which had “network unavailable” now has proper status bar text(no info) but that is black color on dark backround. So it looks different with all other apps which have “no info” status. Also there is lack of transition/animation.
What text colour are you seeing? Is that on all App Advisor notifications? I just updated my 360 and still see the green bar with white text for apps I checked.