I have tried to install the Norton Bootable Recovery Tool Wixard after downloading the NBRT Retail Downloader. I have tried on 2 computers, one using Windows 7 and one using Windows XP. Both installtions failed on the Virus Definitions Download File. Both have failed on numerous attempts. Does anyone have any suggestions?
I had just installed Norton 360v5.0 and renewed my subscription and am unable to find Norton's Chat support. Has this been cancelled?
Hi,
can you give us please a little more details?
Is it the program's installation that has an issue, or when you are trying to create a recovery disk on a CD or USB?
If the second, on what media did you tried to create the tool: CD or USB?
Hi,
The problem occurs whether I try to instal on a CD or a USB using Windows 7 or Windows XP. Result is the same When it is Downloading it stops with the message The Virus Definition Download Failed. Any help would be really appreciated.
Are you behind a router, or do you connect to the internet directly?
gruffydd wrote:
I have tried to install the Norton Bootable Recovery Tool Wixard after downloading the NBRT Retail Downloader. I have tried on 2 computers, one using Windows 7 and one using Windows XP. Both installtions failed on the Virus Definitions Download File. Both have failed on numerous attempts. Does anyone have any suggestions? ...
Can you please show us screen shots of this issue before the failure and error and during it? Do you have enough free disk spaces on your medias and HDDs?
I connect to a router. There are only 2-3 computers on the network.
Please try to connect the problematic machine directly to the internet modem without the router.
Can the program normally this way?
I can't get it to work on my computer either. I have the verizon wireless internet connection. And I really need it because my other laptop wont boot up. This is extremely frustrating.
Somewhere else on here I read that in order for the Virus Definitions to update you have to have an Always On Internet Connection. And someone said that type of connection is for businesses and residents can't have it or it is very expensive to have. So how does a resident get the download to work? Go to a starbucks and use their connect??
When you connect to the internet, until you close the connection it is "turned on". Like by a file-download the connection is up during the download of the virus definitions (at least it should be).
What you can try is to test your connection with www.pingtest.net , try out others servers as well, not just the nearest (eg. in Canada or in Europe).
Let us know its results.
ps: the starbucks thing is a good idea ;)
I went to the McDonalds by my house to use thier internet connection. It didnt work either. It went farther with the download before it gave me the failed alert. So I dont know what to do.
Please try to download Malwarebytes' Anti-Malware to you machine, and run a full system scan on it.
Does it find anything?
Do I run that onto the computer that is functional? Because I am trying to download the program to use on my other laptop that wont boot up. It goes to the loading windows screen and stays there.
Yes, please run it on the working machine.
I did the scan and it found nothing on the working computer.
My connection scored an F on the pingtest : (
Unfortunately that can cause the issues you are having...
An F result means that it can not connect to the servers normally as it should, because the connection breaks really often...
What I can suggest you is to download the NBRT to at a friends computer, and create the tool there. So you will be able to check your other machine.
Plus you should contact your internet service provider that your connection has issues, and they must investigate it why these connection breaks happens.
I got it downloaded onto a cd but I can't get it to run.
I have tried to install the Norton Bootable Recovery Tool Wixard after downloading the NBRT Retail Downloader. I have tried on 2 computers, one using Windows 7 and one using Windows XP. Both installtions failed on the Virus Definitions Download File. Both have failed on numerous attempts. Does anyone have any suggestions?
I had just installed Norton 360v5.0 and renewed my subscription and am unable to find Norton's Chat support. Has this been cancelled?
Hi jlf13,
To boot the system with the NBRT CD, you would have to move the CD/DVD drive to the top of the boot sequence in BIOS. Kindly consult your system manual on how to change the boot order.