Norton Ghost 15 backs up to my WD USB3.0 without any problems.
Norton Ghost recovery does not find the USB 3.0 drive.
If I try to add the drivers for the USB3 controller in the Recovery disk I get a message the driver is not recognize by Norton Ghost.
I learned this the hard way. Ended jup with a bunch of backups I couldn't use!
I'm using the New Western Digital USB 3.0 external drive and WD Controller.
Yes, Windows 7 Recovery see the USB 3.0 external drive.
Also, nothing shows up in the Ghost Driver validation about the USB3 drivers.
We have had other posts where Ghost couldn't see a USB2 external HD and this was fixed by writing a new Disk Signature. This is what was done....
You will have to move your data off the external HD prior to this procedure or it will be deleted.
1. Plug in your USB device
2. Open a command prompt as administrator (Right click on Start > All Programs > Accessories > Command Prompt and select “Run as administrator”)
3. Find the drive number of your USB Drive by typing the following into the Command Prompt window:
diskpart
list disk
The number of your USB drive will be listed. You’ll need this for the next step. I’ll assume that the USB device is disk 2.
4. Format the drive by typing the following instructions into the same window. Replace the number “2” with the number of your disk.
list disk (already done)
select disk 2
list disk (to confirm. There will be a Star next to the selected disk)
clean
create partition primary
select partition 1
active
format fs=NTFS quick
assign
exit
Good luck.
I'll give it a try in the morning and will let you know the outcome.
Thanks for the Help.
J Russ
Do you think this would work Brian?
How to Change the Disk Signature of a Drive Without Losing Existing Data or Reformatting
http://www.howtohaven.com/system/change-disk-signature.shtml
I guess I don't understand if the disk sig would need to be changed or "blanked".
DaveH wrote:Do you think this would work
Dave,
I'm not sure. I went for the shotgun approach of zeroing the first track and recreating the Disk Signature and the partition table. This issue has been so infrequent that we haven't had the opportunity to try things one at a time.
Your article explains how Diskpart can change the Disk Signature. I didn't know that. I've always used BING for that task so it is nice to know there is another tool.
Edit... I just changed a Disk Signature from Diskpart. Nice.
Norton Ghost 15 backs up to my WD USB3.0 without any problems.
Norton Ghost recovery does not find the USB 3.0 drive.
If I try to add the drivers for the USB3 controller in the Recovery disk I get a message the driver is not recognize by Norton Ghost.
I learned this the hard way. Ended jup with a bunch of backups I couldn't use!
I'm using the New Western Digital USB 3.0 external drive and WD Controller.
Followed your instructions and I still have the same problem. Norton backs up to the USB# but Norton Recovery doesn't Recognize the USB3 drive.
When I try to add the USB3 drivers Norton Custom recovery rejects them.
I haven't found any USB3 drivers that actually have .inf designation and wonder if this could be my problem.
Symantec blames WD and WD blames Symantec. GO Figure!
I do appreciate your help.
J Russ
Do you have a USB3 card? Did Windows need drivers for it to work? Which OS do you have?
I haven't used USB3.
Yes I have the WD NEC controller that came with the drive.
I'm running Windows 7 Ultimate and Windows 7 found the drive on boot up.
jruss361,
redk9258 is just about to publish instructions on how to convert your Ghost 15 CD to WinPE3 which is Win7 based. It is currently Vista based. Who knows, it may fix your problem.
I posted the instructions here..
jruss361 wrote:When I try to add the USB3 drivers Norton Custom recovery rejects them.
I haven't found any USB3 drivers that actually have .inf designation and wonder if this could be my problem.
Symantec blames WD and WD blames Symantec. GO Figure!
I downloaded the driver but was unable to open it up or extract the files.
You may want to look for the host controller in the device manager. If you find it right click and select "properties" then under the drivers tab click driver details.
Take the .sys file(s) listed and copy it into another folder somewhere, then take the first part of the name (without the extention) and search your system looking for the .inf
If you can find the sys and inf files you can try adding them to your recovery disk.
Dave
I'm happy with the performance of USB 3 but I don't think it is quite ready for prime time.
I did a Windows 7 Backup image today and it was fast. And you can see it from Computers/ Hard disk But the Windows 7 recovery disk can't find the image file.
So obviously this is not a Symantec problem.
I don't believe MS officially supports USB 3.0 yet. I've read that when SP1 is released for WIndows 7 it may have a USB 3 driver. At that point you will probably be able to slipsteam your WIndows 7 disk and have the driver available. Is this the only method of connection for the drive you have? What would happen if you used a cable for USB 2? Maybe Ghost would be able to see your backups then.
jruss361,
If I copy a large file from an internal HD to a USB HD I get around 25 MBytes/sec transfer speed with USB 2. What do you get with USB 3?
Thats a good point, it is supposed to be backward compatable. You should be able to connect the drive to a USB2 port and not have to use the USB3 card with Ghost.
quote from wikipedia:
"To accommodate the additional pins for SuperSpeed mode, the physical form factors for USB 3.0 plugs and receptacles have been modified from those used in previous versions. Standard-A cables have extended heads where the SuperSpeed connectors extend beyond and slightly above the legacy connectors. Similarly, the Standard-A receptacle is deeper to accept these new connectors. On the other end, the SuperSpeed Standard-B connectors are placed on top of the existing form factor. A legacy standard A-to-B cable will work as designed and will never contact any of the SuperSpeed connectors, ensuring backward compatibility. SuperSpeed standard A plugs will fit legacy A receptacles, but SuperSpeed standard B plugs will not fit into legacy standard B receptacles, so a new cable can be used to connect a new device to an old host, but not to connect a new host to an old device; for that, a legacy standard A-to-B cable will be required"
edit-
What it says about transfer speed:
"A new major feature is the "SuperSpeed" bus, which provides a fourth transfer mode at 5.0 Gbit/s. The raw throughput is 4 Gbit/s, and the specification considers it reasonable to achieve 3.2 Gbit/s (0.4 GByte/s or 400 MByte/s), or more, after protocol overhead."
Yes, Norton can see it using USB 3.0.
I'll just have to live with it for the time being.
Here are the drivers I find refering to USB3.
nusb3hub.sys
nusb3xhc.sys
J Russ
What I ment was that if it was plugged into USB2 the recovery disk might be able to access it. You would only need to fall back to USB2 for a recovery.
I would try doing a search for nusb3xhc.inf
if that comes up blank try: nusb3
and see if anything ending in .inf shows up and has the same file date. You also may find a nusb*.cat file as well
Dave
I'm sorry, I meant to say Norton Recovery can see the backup if I connect The USB 3.0 drive to USB 2.
I did find a USB 3.0 But Norton Ghost says it is not a usable file.