ERROR: Failed to have success running InstallVSSProvider function in MSIInstallVSSProvider Function.
This takes place when installing Ghost 15. I have tried norton removal tool, registry cleanup, and manually hunting down symantec folders. No luck. Ialso get an UnInstallVSSProvider error when uninstalling Ghost 15. The program itself works fine but I'm concerned about some obscure component not working and sooner or later bringing down the whole program. What is this error all about and wheredo I go looking for issues?
Hi Searinox,
I would suggest to follow the steps provided in the document below:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090518143146EN
Although the document is for Norton Ghost 14.0, steps should work for Norton Ghost 15.0 as well.
--Vinod
Thank you very much cause I’ve been looking all over for more documentation on the VSS provider. The command completed silently without any errors. How can I check if the VSS is installed?
Hi Searinox,
To see the VSS Writer services on your computer, do the following:
1. Click Start > Run.
2. Type the following and then click OK:
cmd
3. On the Command Prompt, type the following and press Enter:
vssadmin list writers
-Vinod
I can confirm that these VSS errors occur for me as well during install and uninstall of Norton Ghost v15 on Winows 7 Home Premium. I encountered them last night. I will try the information at the link for installing the SymSnap VSS service manually tonight and report back.
Problem solved. Ran the command and checked C:\programdata\symantec\symantec symsnap vss provider\logs and saw a 0x8004E00F error. Googled it and it appeared to be caused by the distributed transaction coordinator service not running. Looked up services.msc and it was set to disabled. I set it to auto and ran the command again then I checked the log and success was reported.
The manual install does not work for me. I still get errors in the "ProviderInstall.log" file. Here's the contents of the whole thing, with line breaks reduced:
####### Registering Provider #######
Register Component Name: Symantec SymSnap VSS Provider Dll Name: SymsnapProviderx64.dll Product: Symantec SymSnap VSS Provider Thu Nov 26 00:25:29 2009
******* Remove Old Entries before creating new , call UnRegister Provider *******
Failed to get provider DLL path 2 Thu Nov 26 00:25:29 2009
Failed to Get ICatalogCollection object for Applications. Error code = 0x80070005 Thu Nov 26 00:25:29 2009
******* Now Call Register Provider *******
Failed to Get ICatalogCollection object for Applications. Error code = 0x80070005 Thu Nov 26 00:25:29 2009
I was on the phone last night with a second level tech support rep from Norton. We did a whole bunch of things, including uninstalling/reinstalling Ghost multiple times. Nothing resolved the VSS provider problem, and I'm also getting multiple windows during the install which say "No mapping between account names and security IDs was done." We ended the phone session with the agreement that Symantec will get back to me within one week regarding the status of this issue.
Hi SilvrDrgn,
Are you using 64-bit version of Windows 7? Also, are you installing Norton Ghost from CD or a downloaded version?
--Vinod
Yes, 64-bit version of Windows 7 Home Premium. Using downloaded Ghost v15.
I don’t know if it helps you in any way to know, but 0x80070005 is Access Denied.
Yes, I know about the access denied. It would be more helpful if the log told me what and why more specifically.
This could be due to problems with security permissions for the user account. Did you try creating a new admin account and installing Norton Ghost in it?
-Vinod
The account I was in was an administrator account. I suppose I could try creating a new one and installing with that. Will have to report back.
I'm sorry, to disagree to this Solution.
I get the same Install-Error with "VSSProvider" and tried all mentioned Solutions.
(Running under Windows 7 Home Premium).
Allways getting the same "InstallVSSProvider" Error, and when making a File-Backup under Ghost 15 comes every time with "snapshot Error %1".
I installed and uninstalled several times, under "Admin" Permissions, with all third-Party Services disabled, with manuell register (by the way the name "VssProviderInstall.exe" in the solution for "Vista" is not the same as under "Windows7", that writes "VssProviderInstallx64.exe", but thats a piece of cake !!)
Now I'm trying several days, and nothing changed.
And Symantec has still no solution ??
Why are all those problems only known to the customer and the supplier never heard of it ??
And even the Customer Support didn't hear that problem !!
My last try will be, installing on another PC with Windows 7.
If there will be the same Result, I must start thinking, Symantec acts in bad faith!!
And at last, I will return the software and get my money back !!
I had forgotten that, yes, I did already try to install Ghost v15 in a different administrator account. I did that while on the phone with the customer support representative. It produced the same errors.
He mentioned that this is a known problem to them that they are investigating. They've gotten multiple reports of it.
SilvrDrgn,
Has this issue been resolved for you? I am also using Win 7 64 bit with Version 15 internet download and having the same problem as you. Tried all of the above without success.
When I tried the manual install of SymSnap VSS Provider I received the error message: 'vssproviderinstall.exe' is not recognized as an internal or external command, operable program or batch file.
When I went to services and tried to start the SymSnapService, I received: Error 1053: The service did not respond to the start or control request in a timely fashion.
I will appreciate any help out there! Suppose I can use Windows Backup for now, but I would rather not. Thanks.
Scott
No, the problem is not resolved on my computer as of yet. In fact, I worked for quite a long time on the phone last night with another Symantec support representative. He collected a whole bunch of logs and diagnostic information from my system for futher analysis. Supposedly they are going to get back to me within a week.
Interesting enough, when I try other software that uses the VSS functionality (like Macrium Reflect), that other software works perfectly fine. So, this is definitely an issue with Norton Ghost.
BTW, for your issue, instead of using 'vssproviderinstall.exe' you should be using 'vssproviderinstallx64.exe' in your command. (You're missing the "x64" in it.)
Message Edited by SilvrDrgn on 12-20-2009 09:48 PM
i have been following this with the same problems and have been able to install from a disc under a 'test' user a/c with admin privileges, getting both the VSSInstall failure and the 'no mapping between a/c names and security id's was done'. using the referenced document i was able to install the VSS feature, but in trying to see "vssadmin list writers' in either 'test' or my user a/c, both receive the error 'you don't have correct permission to run this command. please run utility from a command window that has elevated administrative privileges'. both these accounts are so listed. i imagine this is related to the 'no mapping' msg. does anyone know how to correct this ? securityid problem? thanks.
(continuation) i ran the security configuration tool in the installed ghost program. there were three a/c there:
1.listed as Acct Unknown: a long series of hyphenated number strings beginning with S- in parentheses
2 listed as Administrators, with in parentheses (my a/c name\administrators)
3. listed as Users, with in parentheses (my a/c name\users)
my User a/c did not have full control permission as the first two did. after i gave it full permission, running vssadmin list writers still gave the error ' you don't have correct permission level etc.'
i removed permissions from the ACCT Unknown but i still got the same error msg running vssadmin from my user a/c. does anyone know what that a/c is about?
i did run a b/u to an external esata/usb drive, which seemed to work ok. when i booted from the install/recovery disc it gave me the option to restore to that, so that seems to be ok.
also, the driver validation tool came up with two errors:
1. wan miniport IKW v2
2. 2 micro integrated ms/mspro/xD controller
could that have anything to do with it??!!
happy new year btw, but it'd be happier w/o these hassles!!
well, wrong again (continued). i just noticed that while it seemed to run a full b/u yesterday, when it tried to back up just documents last nite it failed and i get the error snapshot %1 error EBA B0eF1: OS error 2147754774 that seems to be common the forum. what a hassle. i have nis 2010 running, which was installed prior to this ghost problem. machine is windows7 professional.