Norton Ghost 15, problem restoring to brand new drive - won't boot - Please Help

I have created a backup of my laptop computer (windows 7) from my hard drive onto an external usb Hard drive.

 

I have with me a brand new hard drive to restore the backup of my original hard drive but the restore doesn't work.

 

To perform the restore, I put the brand new hard drive in the computer to replace the origninal, had the usb external hard drive connected, booted with the system recovery CD and performed the restore.  I come back within a few hours and it has tried to boot but without success. 

 

I read somewhere that the new drive should be unallocated.  After performing the backup I wasn't sure if it was or  not, so I hooked it up to an external enclosure and plugged it into the USB Port on another computer but it didn't even detect a drive so I assume its unallocated. 

 

When doing the restore, it recognized two drives to restore, 1) my origninal C drive, and 2) the system reserved 100MB

 

Can anyone help?

Got this message mid way through norton ghost recovery.

 

Windows failed to start.  A recent hardware or software change might be the cause.  To fix this problem:

  1. Insert your windows installation disc and restart your computer.
  2. Choose your language settings then click next.
  3. Click repair your computer.

 

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

 

Status: 0xc0000225

 

Info:  The boot selection failed because a required device is inaccessible.

 

I will now explain the settings I tried for SRP and Windows 7 restore.

 

On the "Drives to recover page"

The C drive was on top and system reserved partition 2nd . 

 

Changed SRP settings to

Check for file system errors after recovery,

set drive active,

restore original disk signature,

restore master boot record.

(it was still 2nd one from the top with darker green button beside it). 

 

In Acer C: I just checked

Check for file system errors after recovery,

restore original disk signature. 

Kept reboot when finished

 

Didn’t work.

 

That was the first try.

 

Try no 2.

Then instead of trying both drives I only selected SRP with these settings:

 

set drive active, restore original disk signature, restore master boot record

 

The top drive Acer C: was unchecked.

 

This didn`t work.

 

Let me know what you think I'm doing wrong.

 

Thanks,

Jason

Jason,

 

Sorry, but one more request. Can you post a screenshot of Disk Management?

 

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/td-p/254415

 

 

Hi Brian,

 

Sure.  Here is the disk management screenshot attached.

Disk Management.jpg

 

Please note that currently I have my original working Hard drive in the computer.  The disk management screenshot is one with this drive in it (Acer C: 449.66GB)

 

The external USB drive I made the backups to is MyBook E: 2794 GB.

 

The important thing to note is that when I do the restore, I have removed my current Acer C: drive and replaced it with the brand new one, to see if the restore would work in the event that my current working drive really crashed.

 

There is also another problem I'm having now though when i try to gopen up Ghost and it tries to check the status it gives me this screenshot and just freezes at this point for hours. 

 

2013-07-18_23-00_Norton Ghost.jpg

 

Usually I have a backup setup at 5:pm every day, but it hasn't even performed my backup in the last 2 days because of this freeze problem.  This of course is something new and separate from the restore issue this thread is about.

 

 

 

Cheers

Jason

I have created a backup of my laptop computer (windows 7) from my hard drive onto an external usb Hard drive.

 

I have with me a brand new hard drive to restore the backup of my original hard drive but the restore doesn't work.

 

To perform the restore, I put the brand new hard drive in the computer to replace the origninal, had the usb external hard drive connected, booted with the system recovery CD and performed the restore.  I come back within a few hours and it has tried to boot but without success. 

 

I read somewhere that the new drive should be unallocated.  After performing the backup I wasn't sure if it was or  not, so I hooked it up to an external enclosure and plugged it into the USB Port on another computer but it didn't even detect a drive so I assume its unallocated. 

 

When doing the restore, it recognized two drives to restore, 1) my origninal C drive, and 2) the system reserved 100MB

 

Can anyone help?

Jason,

 

There is your problem. Ghost was reversing the partitions (it does that at times). You must restore the SRP first and not second. Ignore the Recovery partition.

 

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-options-for-recovery/m-p/218202#M21280

 

I'm not sure about the new problem. Ghost doesn't like 3 TB HDs.

 

Hi Brian,

 

Thanks for your reply.

How do I restore the SRP first?

 

When you say "restore SRP first" do you mean that it should be on the top and the windows drive underneath it?

And once I have that, then have your recommended settings for each drive?

 

So how do I go about putting SRP on top?

 

Thanks,
Jason

Jason,

 

Ignore the top/bottom in Ghost and restore the SRP first.

 

http://community.norton.com/t5/Other-Norton-Products/Cloning-a-HDD-SSD-hybrid-drive-with-Norton-Ghost-15-0/m-p/788182#M50081

 

You have to click Edit and Delete the phantom partitions that Ghost suggests.

Hi Brian,

 

Here is what I tried.  Didn`t boot though.

 

Recover my computer, click next, chose most recent recovery point.

It had 2 drives I could recover. 

Top one unchecked Acer C: Target drive says invalid.  Did not remove drive though, just made sure it was unchecked.

Underneath was checked and green button beside it, System Reserved.

I selected System reserved, clicked edit.

Then it brought up.

1st drive Acer 450GB, I clicked delete drive, it then changed to unallocated.

2nd system reserved, it was primary, checked all 4 checks,

Check for file system errors after recovery
Set drive active (for booting OS)
Restore original disk signature
Restore master boot record

clicked ok.  Clicked next., Left reboot when finished unchecked.

It restored in 44 seconds.

 

Next will try restoring the c drive.

Recover my computer, click next, chose most recent recovery point.

It had 2 drives I could recover. 

Top one unchecked Acer C: Target drive says invalid.

Underneath checked and green button beside it, System Reserved.

Unchecked System Reserved, green box removed.  Did not remove drive though, just unchecked it.

 

Put a check in Acer C:, an red X appeared beside it (where green button is).  Target drive still says invalid.

clicked edit.

It has a list of drives that appear.

Disk

Volume Label

Size

File System

Type

Source Drive

1

 

1MB

Unallocated

Primary

 

1

 

450MB

Unknown

Primary

 

1

SYSTEM RESERVED

100MB

NTFS

Primary

 

1

SYSTEM RESERVED

100MB

NTFS

Primary

SYSTEM RESERVED

1

 

15.9GB

unallocated

Primary

 

I put mouse on top of 450 GB drive, it did not let me select resize drive (it was greyed out).

So I deleted this drive.  The table then appeared like this.

Disk

Volume Label

Size

File System

Type

Source Drive

1

 

450MB

Unallocated

Primary

 

1

SYSTEM RESERVED

99MB

NTFS

Primary

SYSTEM RESERVED

1

SYSTEM RESERVED

100MB

NTFS

Primary

 

1

 

15.9GB

unallocated

Primary

 

I put clicked 450GB drive to select it.

Now I could check resize drive after recovery and check for files system errors.

I also deleted 2nd system reserved drive and it disappeared.

Disk

Volume Label

Size

File System

Type

Source Drive

1

 

450MB

Unallocated

Primary

 

1

SYSTEM http://community.norton.com/t5/forums/replypage/board-id/Norton_Ghost/message-id/2011RESERVED

99MB

NTFS

Primary

SYSTEM RESERVED

1

 

15.9GB

unallocated

Primary

 

clicked again on the top Acer C: 450GB drive and its settings were changed so I changed them back to what they should have been.

 

Verify recovery point before restore
Resize drive after recover (unallocated space only) (ONLY if you want to)
Partition type : Primary
Check for file system errors after recovery

 

And left all others unchecked.

 

Jason,

 

This must be driving you mad. You have 450 MB of unallocated space (which shouldn't be there) in front of the SRP . I'm not sure how that happened.

 

This is what I do after clicking Edit. You see the "Drive to recover" window. Delete everything.on the drive. They are phantom partitions. They shouldn't be there and it is just confusing that Ghost presents them as "partitions". The whole drive should be unallocated. Then restore the SRP image to the unallocated space and select your options.

 

After the restore has completed, do the same for the Win7 image. Delete any phantom drives. You want to see the just restored SRP followed by unallocated space. Then restore the Win7 image to the unallocated space and select your options.

 

Can you recall the error when the recent attempt didn't boot?

Brian,

 

Here is the error after reboot.

 

After reboot there was a screen that asked me if I wanted to boot with Windows 7 or Vista/XP.   Can't remember all details of this screen as I didn't write it down.   But I chose Win 7 and it immediately brought up this page:

 

 

Windows failed to start.  A recent hardware or software change might be the cause.  To fix this problem:

  1. Insert your windows installation disc and restart your computer.
  2. Choose your language settings then click next.
  3. Click repair your computer.

 

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

 

Status: 0xc0000225

 

Info:  The boot selection failed because a required device is inaccessible.

 

Now it only brings me to this page directly.  Not the initial asking about windows 7 or vista/xp.

 

Jason

Same error. Weird.

 

Can you try again?


Brian_K wrote:
You have 450 MB of unallocated space (which shouldn't be there) in front of the SRP . I'm not sure how that happened.

 

Is it normal Brian that when I select the recovery point it offers me many choices.  The most recent one says 3 days ago, and the contents are Acer (C:\). SYSTEM RESERVED.  It seems to have both of them in this recovery.  About 16 days ago I have a few recovery points that say only SYSTEM RESERVED in the contents (and are not combined with the ACER (C:/).

 

Not sure if this is important or not.

 

I have always been selecting the most recent recovery points which seem to combine the two Acer C: and SYSTEM RESERVED.

 

 

 

 

Sounds OK. I think it's important to delete all phantom drives before restoring the SRP. You recent SRP finished in the wrong place so something went wrong.

 

Your recovery points should be individual. One for the SRP and another for Win7.

 

Choose the FileName option when searching for recovery points.

 

Brian,

 

Going Mad... I know I should be.  But what's encouraging is to have people like you to help me and walk me through this stuff.  If I didn`t have help, I might be pulling my hair out by now.

 

I tried what you say.

 

For SYSTEM RESERVED, had it checked with green buttong, and the top ACER C: unchecked. 

Selected SYSTEM RESERVED.  Clicked edit, and just deleted everything so that only 466GB unallocated space was left.

Checked my options and performed the restore, which was done in 28 seconds.

 

 

Now for Windows drive

 

Went back into the same recovery point,

Still showed both options of Acer C: on top and SYSTEM RESERVED ON BOTTOM.  Both had a green light and both checked.

 

So I unchecked the SYSTEM RESERVED and selected the top ACER C: drive, clicked edit.

 

Now I see this table:

 

Disk

Volume Label

Size

File System

Type

Source Drive

1

 

1MB

Unallocated

Primary

 

1

SYSTEM RESERVED

100MB

NTFS

Primary

 

1

Acer

450GB

NTFS

Primary

ACER (C:)

1

SYSTEM RESERVED

100MB

NTFS

Primary

 

1

SYSTEM RESERVED

100MB

NTFS

Primary

SYSTEM RESERVED

1

 

15.8GB

unallocated

Primary

 

 

Now I deleted the 2nd row SYSTEM RESERVED 100MB, the 3rd row ACER 450GB, the 4th row SYSTEM RESERVED 100MB and it left me with.

 

Disk

Volume Label

Size

File System

Type

Source Drive

1

Acer

450GB

Unallocated

Primary

 

1

SYSTEM RESERVED

100MB

NTFS

Primary

SYSTEM RESERVED

1

 

15.8GB

unallocated

Primary

 

 

When I selected the top or the 3rd row in this table they were greyed and I couldn`t delete them.

I could however delete the 2nd row system reserved, but since you said I should see it there I didn`t.  I just left it there.

 

For whatever reason, I'm not able to get the SYSTEM RESERVED as the top row, and unallocated under.

 

Haven`t tried the recover yet as it will take 90min.

Do you  think this will still work?

 

Thanks,
Jason

 


Nowisthetime wrote:

 



Now I see this table:

 

Disk

Volume Label

Size

File System

Type

Source Drive

1

 

1MB

Unallocated

Primary

 

1

SYSTEM RESERVED

100MB

NTFS

Primary

 

1

Acer

450GB

NTFS

Primary

ACER (C:)

1

SYSTEM RESERVED

100MB

NTFS

Primary

 

1

SYSTEM RESERVED

100MB

NTFS

Primary

SYSTEM RESERVED

1

 

15.8GB

unallocated

Primary

 

 


 


The first SYSTEM RESERVED is the one you just restored. So delete the three below it.

Hi Brian,

 

I don't seem to have individual recovery points in the options they give me.

But if I select the recovery point, then remove the two drive options they give me Acer C:, and System restore with check boxes.

So the table is blank.

 

Then click Add and go manually to select the file names, I can find the individual SYSTEM RESERVED FILE.  I selected it and deleted all phontom drives so 466GB unallocated is left.  And am now performing the restore.

 

Its completed.

 

Will try doing the same for Windows drive.

Wow..

 

As i went in removed the 2 drives, ACER C: AND SYSTEM RESERVED, clicked add, and manually went into find the windows C: recovery file here's what I see:

 

 

Disk

Volume Label

Size

File System

Type

Source Drive

1

SYSTEM RESERVED

100MB

NTFS

Primary

 

1

Acer

450GB

NTFS

Primary

Acer (C:/)

1

 

15.8GB

unallocated

Primary

 

 

This looks like the order you said I should have.

Let's try it.

 

It`ll take at least 90 min.

Will let you know how it turns out.

 

Jason

 

Jason,

 

That looks great. Fingers crossed.


Brian_K wrote:

Nowisthetime wrote:

 



Now I see this table:

 

Disk

Volume Label

Size

File System

Type

Source Drive

1

 

1MB

Unallocated

Primary

 

1

SYSTEM RESERVED

100MB

NTFS

Primary

 

1

Acer

450GB

NTFS

Primary

ACER (C:)

1

SYSTEM RESERVED

100MB

NTFS

Primary

 

1

SYSTEM RESERVED

100MB

NTFS

Primary

SYSTEM RESERVED

1

 

15.8GB

unallocated

Primary

 

 


 


The first SYSTEM RESERVED is the one you just restored. So delete the three below it.


This is very helpful to know.  If you hadn`t mentioned that the top one was the one I just restored, I would have continued to assume its the bottom one which shows SYSTEM RESERVED under Source drive column.

 

The way Ghost is presenting those partitions is a disaster.