Norton harrassing me

Norton 360 completes its deep scan by insisting solutions are available if I pay extra and install Norton Utilities.

BUT I have Norton Utilities installed with an expiry in 2050!

Shoddy! Online Chat with Kate is useless.

 

Geoff

Customer of over 20 years.

Does norton see any potential for making a good customer paranoid and confused here?

Sorry, I've no notion what Norton sees.  I'm not Norton.  I run Norton.  

Users may submit feedback/concerns thru Norton Feedback &or Product Suggestions 

I am "informed"  (simply?) that my Norton has been updated,. ( thus worrying me about things (services) that have be added), It could have asked me if I would like to try the various services at no charge and no commitment. Like any straight forward company would do.

It expects me to just click OK ?? (the other choice is to "learn more", (which I clicked), and among strange technical gobbly-gook, it shows a screenshot of the usual norton installed "features" with the VPN in red and saying I must "buy it now". Is this not confusing to an average home user (which I am). Because at least I have the brains to know that my account includes the VPN.

Does norton see any potential for making a good customer paranoid and confused here?

GColl:

Norton 360 completes its deep scan by insisting solutions are available if I pay extra and install Norton Utilities.  BUT I have Norton Utilities installed with an expiry in 2050!

Maybe, Run Smart Scan is promoting Norton Utilities Ultimate
https://community.norton.com/en/forums/introducing-norton-utilities-ultimate

Please review: 
https://community.norton.com/en/forums/norton-360-norton-premium-utilities-and-norton-smart-scan - 11-Jul-2021


How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

Robert 100:

I consider Norton company now harassing me also. "YOUR NORTON PROTECTION HAS BEEN UPDATED" (Feb.25,2022)

? Now I should accept the software updater; the smart scan updates; the norton crypto..? And on the "Learn more screen", it looks like the VPN will now become optional.

And I am expected to click the big yellow OK? Norton does not know about the human reactions to their company.

I am already thinking about quitting antivirus completely. They have given me so much stress in the one year plus I have used their product.

Learn More
https://community.norton.com/en/blogs/product-update-announcements/latest-version

 

GColl:

Norton 360 completes its deep scan by insisting solutions are available if I pay extra and install Norton Utilities.

"deep scan"?
Do you mean "Run Smart Scan"? 

FAQ: Smart Scan
https://support.norton.com/sp/en/ca/norton-360/current/solutions/v138072492

Run Smart Scan to keep you Cyber Safe
https://support.norton.com/sp/en/ca/norton-360/current/solutions/v138049973

Run Smart Scan in Norton Security Protection
https://support.norton.com/sp/en/ca/home/current/solutions/v138206563

If you're asking about Run Smart Scan. 
At the end of Smart Scan run -> View Solution -> Norton presents advertisements.  
If you know your machine is okay. 
Just ignore the advertisements -> Not Interested.  

FAQ: Smart Scan
[...]
Can I turn off promotional offers when running a Smart Scan?
No, you cannot turn off the promotional offers that appear when you run Smart Scan.
[...]

https://support.norton.com/sp/en/us/norton-360/current/solutions/v138072492

GColl:
Shoddy! Online Chat with Kate is useless.

~ regarding Chat Support
https://community.norton.com/en/comment/8520290#comment-8520290

I consider Norton company now harassing me also. "YOUR NORTON PROTECTION HAS BEEN UPDATED" (Feb.25,2022)

? Now I should accept the software updater; the smart scan updates; the norton crypto..? And on the "Learn more screen", it looks like the VPN will now become optional.

And I am expected to click the big yellow OK? Norton does not know about the human reactions to their company.

I am already thinking about quitting antivirus completely. They have given me so much stress in the one year plus I have used their product.