Starting to see questions about Norton Identity Protection.
Who do we direct them to? Will Support be handling these issues, or is there a dedicated support channel for this service?
Hi devnulllore.
As a user of Chrome I can say that the Norton Toolbar does not work with Norton 360 V5.0. Everything else does I believe.
However there are strong rumours that Norton 360 6.0 will fully support Chrome.
So fingers crossed, but hopefully for not too long. ;-)
Andmike wrote:Hi devnulllore.
As a user of Chrome I can say that the Norton Toolbar does not work with Norton 360 V5.0. Everything else does I believe.
However there are strong rumours that Norton 360 6.0 will fully support Chrome.
So fingers crossed, but hopefully for not too long. ;-)
Hi,
No rumours. V6 is in public beta and it does support Chrome. Try it you might like it 
A word of warning. This is still beta softwareso do NOT install it on a production/primary system. 'Stuff' can still happen.
Stay well and surf safe
I am beta testing V6 but do not have Chrome on that machine.
Thanks,
Hi devnulllore,
Please refer the following document to know more about the compatibility of Norton product with Google Chrome.
This document may be updated when Norton 360 is compatible with Google Chrome.
Thanks,
Sheen
Ahhh, Thank You Peterweb, my earth is round again and math works! Yes, I installed Norton's VPN a few days ago, so the intruder was ME. Now I have to contact my Credit Union and other FI's to try and ensure I don't trip their security detectors.
Kathy, I also am VERY concerned about cloud servers being hacked. Using Identity Safe requires that I put my PW vault on a cloud server. I justified doing this because the company is Norton, a company that should be very aware of the risks and has taken steps to prevent it. I am still nervous about it, but thankfully my incident had nothing to do with the fact that my information was on a cloud.
Thank you Gellswor. I think I am unduly paranoid about giving out personal info online - the thought that lurks in the back of my mind is that anything thing can be hacked.
Any chance you are using a VPN product while using the internet? That could explain why it appeared that someone else from UK logged into your account.
FYI Your Norton Identity Safe has nothing to do with the Norton Identity Protection that 1491Kathy was commenting on.
The only way to register and be protected is to give the monitoring service your personal information. As long as you initiated the connection to the web site, (not clicking on a link), and the web URL shows as HTTPS, you are using a secure connection that encrypts your data. So your data is not open for everyone to see.
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Thank you.
I just removed my bank and investment account information from Identity Safe. Here's why...
I have used a LOCAL password vault for about 20 years and I have no indication that any have ever been compromised. I change passwords about every 3 months. I use VERY strong 16 character passwords.
Three weeks ago I manually loaded all of my logins to Identity Safe. This morning I was contacted by my Credit Union - someone from the UK successfully logged on to my account. I live in upstate New York.
I don't believe in coincidences so I will not use Identity Safe again unless I get information that convinces me this breach did not come from the ID Safe cloud storage.
My problem, and why I am turning down this service, is that their privacy statement hasn’t excluded your more sensitive information, like your SSN, from being able to be shared with third parties. I doubt they would, but if their going to write such a long privacy statement, then it’s meant to be comprehensive.
kent218: I understand that Norton is making an effort to convince users that the information they have will be protected. This still does not explain why they need user names and passwords.
Sorry, I do not read where Norton or third party requires user names and passwords.
Have you spoken directly to Norton Identity Protection representative.
https://support.norton.com/sp/en/us/norton-identity-protection/current/info
About Norton Identity Protection
Review the summary of benefits, policy terms and conditions, and exclusions of coverage here.
No identity protection can guarantee 100% detection.
Here are the personal identifiers monitored:
Cyber Monitoring (available on both Norton Identity Protection and Norton Identity Protection Elite)
Credit or Debit Cards 10
Phone Numbers 10
Email Addresses 10
Bank Accounts 10
Medical IDs 10
Driver's License 1
Passport Number 5
Social Security Number 1
National ID (International) 1
IBAN 10
Retail Cards (Private Label) 10
Others (available only on Norton Identity Protection Elite)
Social Media accounts 4
Date of Birth 1
Name (for Financial accounts) 1
http://krebsonsecurity.com/2014/03/are-credit-monitoring-services-worth-it/
I understand that Norton is making an effort to convince users that the information they have will be protected. This still does not explain why they need user names and passwords. As I have said several times, I do not provide this information to anyone and yet credit services seem to have all the access they need to my financial information. In fact, I can see who has made an inquiry of my financial information, on the Capital One website. I just looked at another identity theft service provider and found no requirement to provide user names and passwords. I also reviewed their terms and conditions and found no mention of the need for this information. So again, why does Norton require it. I don't mean to beat a dead horse, but a clear explaination would be of great value to me and probably a lot of other people.
kent218: However, it does not explain the need to agree to provide user Id's and passwords to websites. If Norton will remove that requirement, in item10, I would feel a lot more comfortable signing up for the service.
Please post source (link) for "agree to provide user Id's and passwords to websites".
I've reviewed item10 >
Your personal information, including account passwords, user names, financial account information and other personal information, as well as other data, materials and content You may submit ("Your Information".)
Please refer to Symantec’s privacy notices at http://www.symantec.com/about/profile/privacypolicy/ in order to fully understand what information Symantec collects, retains, discloses, and uses from You or Your devices, as well as what information CSID and their data providers collect, retain, disclose and use.
https://www.symantec.com/content/en/us/about/media/nip_terms_of_service.pdf
Peterweb - I understand that. However, it does not explain the need to agree to provide user Id's and passwords to websites. If Norton will remove that requirement, in item10, I would feel a lot more comfortable signing up for the service. It is clear that any identity protection service needs SS numbers since it is probably the single link to anything financial. Once the service has that, plus my full name and address, they can gain the access they need to a person's financial information. While reviewing my own credit information, on Capital One, I even noticed that have information about my car lease.
Getting your credit score is not the same as a credit monitoring service.
Credit monitoring services, like Norton Identity Protection, or Life Lock, watch all aspects of your financial life to see if there is something out of the ordinary. Then they contact you to ensure it is your that has initiated some new financial transaction, such as trying to get a new loan or credit card.
Peterweb - I believe that Capital One, as do most if not all credit cards companies, does require your social security number. They also, of course, require full name and address. I have no direct contact with any credit checking companies. I know that both Capital One and American Express offer free access to credit scores and details as I mentioned above. Capital one began offering this service long after I opened my account. Again, no one has ever asked me for any user Id's and passwords - a clear violation of my privacy.
What personal information did you have to give when you signed up with Capital One? ie SSN?
Did you have their credit card before signing up for the monitoring service? Maybe they already had the information from that application.
Peterweb - Right now I use Capital One to monitor my credit rating. Without me providing them with any additional information, they know things like the credit cards I have, my payment history, my total available credit, how current my payments are, my mortgage information and a lot of other things. Again, I have not provided any of this information and absolutely never any user Id's or passwords. My question is the need for this identity protection service to have my username and password to sites I access. The whole purpose of having unique user Id's and passwords is protect places that have my credit card for purchases and sites like my bank, etc. Giving this information to anyone obviously negates security.