Norton spams me with apparent scan results, wanting to force me to upgrade my package - how do I stop this - or do I cancel my subscription?

Norton Security | Norton Internet Security
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: Norton spams me with apparent scan results, wanting to force me to upgrade my package - how do I stop this - or do I cancel my subscription?

Product & version number: Norton 360 Deluxe

OS details: Windows

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Hello @A_Rivas

Community urges users that do not want automatic renewal to cancel recurring subscription service and also remove billing information.

Community urges users that request refund to confirm recurring subscription service is cancelled and billing information is removed…after receiving refund.

Community urges caution regarding “driver updater” and urges ignore Norton marketing.
Norton Community hears user complaints regarding Norton Driver Updater & Norton Utilities Ultimate upsell “driver updater”.

3

Hello @A_Rivas
Please post progress

4

Has this thread been given a resolution?
I have just had my third pop-up advising me there are 6 outdated drivers on my PC and I should add Norton Driver Updater for ÂŁ41.79.
This pop-up on boot-up was 7th March. I have had Norton Driver Updater for about 18 months.
The last scan was 1st March after the last pop-up. My paid for version of Driver Updater is clear that there are no outdated drivers.
How can I stop these redundant, wrong, pop-ups from Norton?

5

and you have Mute special offers…enabled?

https://community.norton.com/t/redundant-norton-advertising-pop-ups-why-can-i-stop-them/373869

6

Thank you for the reply and yes I do have Mute Special Offers toggled. I have not used Mute all notifications temporarily.
However why would I get a notification telling me I have 6 drivers to update when the product which I already have tells me there are no drivers to update. Which is correct please?

1 Like
7

https://community.norton.com/t/redundant-norton-advertising-pop-ups-why-can-i-stop-them/373869

=======================================================

I feel all Norton marketing should be confined to Norton Store.
I can visit Norton Store, anytime I want.
I do not want Norton Store visiting me, anytime Norton wants.

Product Suggestions →

8

With all their scammy ads I’m wondering how anyone can trust anything Norton tell customers?

I switched to Bitdefender on my main machine a few weeks ago and its been great. In fact its quite boring compared to Norton as it just sits there and does its thing quietly without spamming me with ads every time I open it.

9

You cannot mute all their ads.

My advice would be not to trust anything Norton are telling you if there is a link next to it asking you to pay more to resolve it.

That’s not how a trustworthy paid security software app works.