Norton VPN on IOS showing regions unable to load screen

Norton VPN for iOS | Android
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Please review: Contact Norton Support

When I read “chat doesn’t work”.
I scratch my head…wondering why I’m able to readily reach Norton Chat support and you (some users) cannot.

fwiw ~ as test:

1564
15641354×757 94.7 KB

1565
15651346×760 89.1 KB