Norton VPN problem: change connection settings option disappeared

[Aleksey_Serov]

I set up Norton on one of my machines a year ago and customized it to my needs. I use VPN all the time and I had to change VPN protocol to “mimic” in the settings of the VPN as only it works normally in my conditions.

Recently I set up Norton on a new machine, I went to the VPN connection setting menu and did not see there this option to change the VPN protocol, it is just not there. So the VPN on this machine is not working normally.

Does anyone know what this might be related to? Reinstalling the program did not help.

[Napoleon]

Some have VPN protocol settings, others don’t, like me, and others had them but they disappeared.

[Napoleon]

@Oldasdirt

Issue abstract: Until a few weeks ago, when I needed to enable the VPN, I could choose from different protocols, now I can not. But on the Samsung S21 installation, the different protocols, WireGaurd, Mimic, OpenVPN, & Automatic, are available to choose from. It’s only a few sites I have needed to use Mimic in order to access those sites. Were these options removed for a Windows 10 version? Can I get that ability back in a setting somewhere?

[Napoleon]

And at the same time, all Norton VPN users with the antivirus protection feature have a protocol switch. WireGuard, by the way, connects there much faster than in Norton 360, where there is no choice of other protocols.

[bjm]

@Napoleon

And at the same time, all Norton VPN users with the antivirus protection feature have a protocol switch. WireGuard, by the way, connects there much faster than in Norton 360, where there is no choice of other protocols.

Hello @Napoleon
What’s your Norton product?
Norton 360?
Norton VPN Plus/Ultimate?
Norton Ultra VPN Ultimate?

Features of Norton 360 here
Features of Norton VPN products here
Learn more about Norton VPN Plus and Norton VPN Ultimate plans here
FAQ: Norton VPN products here

[Napoleon]

Different users with the same version of Norton 360 have a VPN protocol switch, some do not, some had it initially, but then it disappeared. Everyone should have it, since some countries block the WireGuard and OpenVPN protocols, and without a switch there is no technical possibility to use Mimic, which is resistant to this. And parallel installation of Norton 360 and Norton VPN is impossible.

[bjm]

@Napoleon

Different users with the same version of Norton 360 have a VPN protocol switch, some do not, some had it initially, but then it disappeared. Everyone should have it, since some countries block the WireGuard and OpenVPN protocols, and without a switch there is no technical possibility to use Mimic, which is resistant to this. And parallel installation of Norton 360 and Norton VPN is impossible.

Hello @Napoleon
What’s your Norton product?
Norton 360?
Norton VPN Plus/Ultimate?
Norton Ultra VPN Ultimate?

and what does Norton support say about missing protocol settings?

and the picture here with “VPN protocol settings” is from your/whose Norton 360 v25.3.9983?
I do not have “VPN protocol setting” with my Norton 360 v25.3.9983
I imagine Norton VPN Plus/Ultimate users have “VPN protocol settings”.
Is this pic here from Norton VPN Plus/Ultimate?

@Napoleon

All protocol files are available in the installation folder, but there is no VPN protocol switch.

what’s the path to the protocol files?

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Maybe, when Norton VPN Plus/Ultimate were released…Norton removed “VPN protocol settings” from Norton 360 to differentiate their offerings. IDK

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VPN protocols: 7 types and comparisons here

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Norton product branding/offerings/entitlements may vary by geo-location/country & by vendor.

[Napoleon]

Norton 360 and Norton VPN products with antivirus protection. Norton 360 has more antivirus protection settings.
Norton VPN has fewer fine-grained protection settings, but more server locations in different countries and cities.

[bjm]

@Napoleon

Norton 360 and Norton VPN products with antivirus protection. Norton 360 has more antivirus protection settings.
Norton VPN has fewer fine-grained protection settings, but more server locations in different countries and cities.

Yes, as I’m just hearing [here]