I renewed in February this year paying £69.99 for a 5 device license Norton 360 Everywhere, previously Norton 360 Mulit-Device and before that just Norton 360. Now I notice yet another new product Norton Deluxe (5 devices) and Premium (10 devices) which I understand were launched in the UK in Sept. 2015. I now see these being sold for £29.99 (£49.99 2nd year) and £39.99 (£59.99), either way I appear to be paying too much. I have tried to "chat" with someone about this but they were just not familiar with the products. By the way Norton, 255 characters in the "describe your issue" really is insufficient. Also, the little diagram to show the peak call times - is that GMT or US time???
Words do matter. A convenience fee is an actual thing that must be disclosed prior to a transaction. I have checked the documentation, from KB articles to product disclaimers to EULAs, and can find no mention that the automatic renewal price includes a convenience fee. The renewal price is simply referred to only as the "renewal price." The price includes yearly automatic renewal and the virus protection guarantee, which you would not get with a purchase from an independent retailer. While you might be paying for the service through the cost of your automatic renewal, you are enrolling in a subscription program, which is not the same thing as being charged a convenience fee.
They consider the higher price "the regular subscription price." I don't think there is an extra charge for enrolling in automatic renewal. But you don't get the discounts or promotional pricing available through the Norton Store or other retailers.
I'm not complaining about competition, I'm complaining that the same product has 3 different prices on its own website.
Also, if you're going to lock into auto renewal that's a guaranteed revenue stream for Symantec, shouldn't they be rewarding that loyalty with a discount rather than punishing you with a price hike?
I think it probably goes without saying that if Norton was only available at a single price point across all channels, that price would likely be substantially higher than the lowest price that you can purchase the product for today. Be careful what you wish for.
You do have to be careful that you are looking at the correct products. Norton Security comes in 3 different flavors. There is Standard = 1 device. Deluxe = 3 to 5 depending on location, Premium= up to 10 devices, comes with Backup, Parental. The Premium key can be used for the older products. Deluxe key can be used for NAV & NIS. You can't buy NIS anywhere than the Norton Store and even that is only for renewals.
This has been a longtime bugbear for me about Norton but it's not just limited to a passing of time, you can get multiple prices for the same product on the same day.
Here is NIS 2016 premium advertised (incorrectly) on Nortons own website for £29.99
They are a nightmare of a company to deal with in this regard and EVERY SINGLE year that I go looking for prices I come accross this, you can enter their own website looking for the same product and get multiple different prices depending on the path you follow to find it.
The lesson is, turn off auto renewal and go buy it at a third party vendor.
The Norton Store also has sales at which time you can get the product at a lower price in the Norton Store. Some people also have coupons that they can use in the Norton Store. In UK, there is also the Vat price which gets added in. Pricing may also be different according to what country you are located in. To get the best response about pricing in the Norton Store is to call Customer Support by having a chat with them and asking why such a price difference. If you paid the higher price, perhaps you can get a refund for the difference. Please try www.norton.com/chat and discuss the pricing issue with them.
Norton Fighter is just a rank like you are a Contributor.
I must admit that complaints about pricing differences baffle me. If you go online and compare prices for the same item at different online retailers, you will find that item being sold across a wide range of prices. Rather than complaining that one place is charging too much, one should instead be happy that the same item can be had for less money elsewhere. To use my gasoline example, you can buy the more expensive gasoline more conveniently at the station down the street, or you can drive across town to buy it where it is 10 cents a gallon cheaper. The purchasing decision is entirely yours.
I can see I'm wasting my time hear. I have raised a formal complain with Norton UK, flagged to The Trading Standards Authority and a number of Consumer Protection Groups and sites. "Norton Fighter" really is an inappropriate label.
Prices will vary slightly between different McDonald's restaurants according to a number of factors. McDonald's set prices with a demand based methodology, which means there may be price variations from restaurant to restaurant, but in a way that offers best value to that restaurants' individual customer base. In addition, as a franchisor McDonald's cannot prescribe pricing to franchisees who can set their own price structure as they see fit in their local market.
I mention this to illustrate that the same product offered by the same company is not offered at the same price under all conditions and in all locations. Gasoline is a prime example. Retail prices for Norton products are frequently discounted, whereas the automatic renewal price, which includes a service in addition to the product, remains set at what Symantec determines to be the regular subscription price.
Again, you're completely missing the point. Norton themselves were offering a lower price on their own site. That would be like two McDonalds on either side of the street charging different prices for a Big Mac. Also, Norton NEVER suggest that the auto-renewal price is higher for "convenience". It is indefensible.
We are not defending anyone. We are only trying to explain the marketing practices. As pointed out, other venders have similar pricing schemes, or multi tier pricing.
You, and many others here are willing to go the extra mile to save $$$ on our purchases and services. Communication services and internet costs come to mind as an example of having to contact the company to get a lower price than if you just go with the flow.
There are also many users that do not want to go through the hassel every year and are happy to just accept the going rate for extending their subscriptions.
