Darn, same result. didn't appear to help.
I believe that this is what I did when I deleted the app. I'll try again though and see what happens. Thanks much Peter. Really appreciate your help.
I just looked into something else to try. I noticed when I reinstalled my NPM, some settings and data must have been retained. If you go into iOS Settings - General and scroll down to iPhone Storage, scroll down to the NPM app. Tap on that and then tap on Delete App. As noted, that will remove the app and all related data. That would get you a completely fresh reinstall to try again. Restart your phone and try the reinstall again.
If this does not help, I think we are up against some kind of temporary server issue. A user of Norton Secure VPN is having a similar issue trying to activate that product.
Thanks peterweb
It's time for bed here. I'll take another look and do some more testing in the morning. I'll let you know what I find.
I can access my vault using my password on my iPad mini but despite deleting, restarting and then reinstalling NPM on my iPhone and restarting again, I still can’t get past the agree & launch page on my iPhone.
If you know nothing about proxies, you probably have none set up. So I would not worry about that.
So to confirm. You can both access your vault from your iOS devices if you use the Password method to log in. But you are still unable to set up PIN or Fingerprint? If you could try again to set that up.
If you were having trouble getting into your vault because of a server problem that now would seem to be fixed, as you can now get in with your password, maybe the process will work as it is supposed to again.
Yes I can access my vault using password on my ipad and worked out how to acces on my laptop. Like jackbro, I’ve tried all ways of accessing data and nothing makes a difference. I also don’t know anything about proxies!
Yes, I can access my vault.
I use mostly WiFi on my desktop and iPhone, but cell data appears to work ok on my iPhone.
If there are proxy settings, I am unaware of them. Could you give an example or where on my iPhone I could look to check?
Thanks.
I'm in New Mexico, USA.
Yes, I have Norton Mobile on the iPhone also. (as an aside, I was disappointed that it didn't include much at all).
Also, now my iPad version is always asking for my password and wouldn’t let me set a PIN.
Are you able to log in with your password to access your vault?
Are you using a cell data connection or wifi connection for your internet? Is it working correctly?
Do you have any other proxy settings set up? If so, try disabling the proxy.
I know all the data is online but if I can’t access it through either my phone or iPad then I won’t be able to access it. I don’t have Norton Security on my laptop only Eset Security that my IT person installed when I got my laptop recently. I think I’ve recently set up the NPM extension on my Edge browser but haven’t worked out how to use it to access my passwords yet!
The vault data is stored online, so deleting the app will not lose any login data.
If you have Norton Security on your laptop, you already have a way to backup your vault. Let me know about this.
Also, now my iPad version is always asking for my password and wouldn’t let me set a PIN. I’m too scared to delete it on my iPad in case I have the same issue logging back in! I haven’t been able to work out how to export/backup all my passwords etc. I’m not tech savvy enough to access my vault on my laptop which is my only other device left.
I’m in Australia
What part of the world are you located in. Maybe some localized server issues.
I did the same. Actually deleted the VPN app but still no luck. I only have NPM and Secure VPN on my phone. No other security apps but I re -downloaded the Keeper app that I used before NPM. Have forgotten that password though so can’t get into it!
Do you have any other Norton apps on the device?
Disabled the VPN. Same result, NPM wouldn't start.