pop up help

[Matthew_Pettifer]

Wondering if anyone can assist with this pop up as its quite annoying not sure where it has come from after a recent update of the antivirus.

[peterweb]

Have you restarted your computer as it is suggesting in the popup? Be sure you are using the Restart command, not shutting down and starting up again.

[bjm]

• “We encountered an error” window keeps popping up

@MARKA_FERGUSON

Update; just went to ctrl panel > programs & features > select norton (for uninstall) wherein during the uninstall process a dialogue window opens to repair or uninstall. I selected repair (it ran a couple of minutes for the repair process) and finally re-booted my laptop. Seems as if the problem is fixed. Will leave it here for now. Good luck

Uninstall → Repair

=======================================

@Bruce1119

Marka’s tip worked for me – I have not seen that irritating message for the past 3 days. (Note: I have just the basic Norton Antivirus (not 360) and my OS is Windows 10.) Thanks Marka!

Windows 11

Uninstall → Repair

==========================================

Norton 360 v24 → Settings → Troubleshooting → Repair Norton

[Matthew_Pettifer]

Thank you so much everyone that fixed it! great work

[bjm]

@Matthew_Pettifer

Thank you so much everyone that fixed it! great work

machine Restart “fixed it”?

[bjm]

@Matthew_Pettifer

Thank you so much everyone that fixed it! great work

Hello @Matthew_Pettifer
Please clarify what “fixed it”?