Problem identified: Attack signatures disabled even though they are enabled in Norton 360?

[bjm]

@S_F

There is currently a contradiction in Norton. In the settings, the attack signatures + protection against remote access (see screenshot 1) are shown as enabled, but at the same time, under the Security History menu item, these two settings are shown as disabled (screenshot 2). At first, I thought it was related to the Windows 11 update, but it also shows up on the MAC, even though the license on the MAC is different and was installed later.
Does anyone else have the same problem, and if so, what does it mean? How can I fix the problem?

Hello @S_F
Are you asking why Norton 360 for Mac → Security History reports → Intrusion Signatures and Remote Access Protection disabled?
Are you asking why Norton 360 for Windows → Security History reports → Intrusion Signatures and Remote Access Protection disabled?
~ for example: pic from may be related here

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AI Mode
The appearance of “Intrusion Signatures” and “Remote Access Protection” as disabled in the Security History reports, even when they are actively enabled in the main settings, is often a known display contradiction or bug within the Norton 360 software on both Mac and Windows. It is less likely that the features are truly disabled and more likely a reporting issue.

Potential Reasons & Solutions

• Reporting Discrepancy (Most Likely Cause): The features are actually running, but the security history log incorrectly flags them as disabled during certain events, such as system shutdown or startup.
  • Solution: Verify that the settings are actually enabled in the main Norton 360 interface by navigating to Security > Intrusion Prevention and checking that the sliders are turned on.
• Permissions Issues: On macOS, Norton requires specific system permissions (like Full Disk Access, Login Items, and Network Monitoring) to function correctly in the background. If these permissions were not granted or were revoked after a macOS update, the features might not be fully operational.
  • Solution: Ensure all necessary permissions are granted in your Mac’s System Settings (or Security & Privacy on older macOS versions). Follow Norton’s support guides to allow Full Disk Access and enable Norton in Login Items.
• Software Glitch/Bug: A specific version of the Norton product might have a bug that causes this incorrect reporting.
  • Solution:
    • Run LiveUpdate: Open Norton, run LiveUpdate, and restart your Mac to apply any micro-updates or patches that fix known issues.
    • Restart the Mac: A simple restart can sometimes resolve temporary glitches.
• Corrupted Installation: The Norton software installation itself might be corrupted.
  • Solution: If the problem persists after updates and restarts, you may need to uninstall and reinstall Norton 360 completely to fix the issue.

If you have tried these steps and the history reports still show the features as disabled, especially if they are enabled in the settings, it is best to contact Norton Support, as they are aware of such reporting issues and may have a specific fix or be working on a patch.

AI Mode may make mistakes

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Remote Access Protection and Intrusion Signatures Getting Disabled in Norton 360 (Windows) here

Sicherheitsverlauf - Schutz gegen Remote-Zugriff deaktiviert + Angriffssignaturen deaktivert (Windows) here