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Hi, new member here but long time user of SYmantec products. I had to completely format and reinstall my windows XP Pro today and after reinstalling NAV 2008 it fails to start with windows. It will not allow me to uninstall, won't allow me to run the symantec troubleshooter, or the symantec uninstaller.... No matter what symantec program I try to use, I always get the same exact error "The application failed to initialize properly (0X0000142), Click on OK to terminate the application." The application it always refers to is uiStub2.exe, and also 3 or 4 others depending on which norton file I try to run. I've ran microsoft malicious software removal tool and found no problems. I've manually gone through the registry to uninstall NAV 3 seperate times and completely reinstalled it 3 seperate times but every time it fails to completely install, and says it's sending the error report to Symantec.
I don't know what to do, but none of symatecs help tools or files are able to run on this machine. I can't even uninstall norton antivirus. After seeing another member here with the same exact problem with his NIS2008 I'm starting to lose faith in symantec.
Please Help
Sincerely,
Joe Yezek
hi Joe - you didn't mention whether you used the removal tool or not, so if you haven't, I'd start there (you may need to do this in safe mode, but i'd try it in normal mode first). the problem you describe, following immediately after install, reminds me of the kind of problems you can encounter if you have a registry shield program (like SpyBot's TeaTimer app) that may be preventing proper installation, or perhaps a program that is guarding your startup items (like what you'd see in msconfig). can you elaborate on what led to your reformat and whether Norton was the first post-new OS install or not?
mel
Here’s the error from event viewer. “Application popup: uiStub2.exe - Application Error : The application failed to initialize properly (0xc0000142). Click on OK to terminate the application.”
Also, the norton removal tool does NOT work, I haven’t yet tried it in safe mode, good idea I’ll try that in a min to see if it works. Nothing works at all, it won’t run at start up, or manually. During start up I get about 3 different errors all related to norton files trying to load up. I formatted the drive because of a virus that would not go away, norton couldn’t remove it permanently. Then files were corrupted in windows, so I reformatted and started clean. NAV is the first thing installed.
gto78 wrote:During start up I get about 3 different errors all related to norton files trying to load up. I formatted the drive because of a virus that would not go away, norton couldn't remove it permanently. Then files were corrupted in windows, so I reformatted and started clean. NAV is the first thing installed.
this is not going to help you solve the error in your current situtation but I will just toss it out there in case you decide to re-install windows again...
When you reformated how did you do it? and did you wipe the drive first? some virus's can live thru a simple reformat....
When you say NAV is the first thing you installed, i assume you mean after you went to windows update manually until windows update told you it had no more updates, and then you installed NAV and kept running liveupdate until it told you there where no more updates.
hi again - having nothing work makes me think about problems with the msi service or the msxml configuration. if you have not commited an overt amount of time to the new OS (i.e., reinstalled all your apps, etc.), i'd be inclined to run it again per 4runner's recommendation.
mel
gto78 wrote:Here's the error from event viewer. "Application popup: uiStub2.exe - Application Error : The application failed to initialize properly (0xc0000142). Click on OK to terminate the application."
BINGO ... perhaps.
Can you believe that here on a non-Norton Forum is an answer to someone with that problem provided by someone from Norton! <g>
In it he says to the OP:
<< This error message actually points to a LiveUpdate problem,which could just be a problem with your installation. Instead of uninstalling Norton and reinstalling it, please try the procedure below. >>
I suggest you print out the reply from Mike York, follow that link and print out the Norton document it takes you to, and then follow the link from the version link to the MS TechNet site for the C++ download.
Check that out since as he says it is a lot simpler than reinstalling.
Just a suggestion: Why not un-install then re-install LiveUpdate...? Here is the Web Link to do so: http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2002071909270613
Please remember to Change your the Country to where you live; you can Change it Japan, for example, and then Copy & Paste the Heading (which is in Bold) to the Search box.
Well I have an update for those interested besides myself. The live update removal and installation programs don't run either, I just get the same exact error (0XC0000142). I tried to install C++ and that won't install either, it half way installs and then just disappears off the screen with no errors, and doesn't finish installing. In safe mode Norton runs, but won't do live update since it doesn't allow itself to run in safe mode- to me that completely blows the point of even having safe mode, or a virus program. Why make the virus program purposely not work in safe mode? I mean that's just rediculous. When your having a problem with the computer and it doesn't want to run, or keeps shutting down and you suspect a virus, safe mode is the best (sometimes the only) time to run the scan and of course run live update first.
Here's some more information about my system in case it matters. The OS is installed on drive D:. I reinstalled the OS again during this mayhem with NAV not working because I realized the drive wasn't booting the computer, was missing NTLDR and I thought maybe it was causing the problems with norton. After reinstalling it was still missing NTLDR! And it still is calling itself drive D even though I removed the other drives and left this one as the sole hard drive. I manually copied NTLDR per MS instructions and the drive loads normally now, but it is still drive D. Could this be the cause of Norton not running?
I really don't want to install Mcaffee but I'm being forced to do so pretty soon. I'll never pay for mcaffee but it's free with my ISP. It just loads so much crap that it slows my computer down a lot.
gto78 wrote:I really don't want to install Mcaffee but I'm being forced to do so pretty soon. I'll never pay for mcaffee but it's free with my ISP. It just loads so much crap that it slows my computer down a lot.
My isp gives mcaffee free too and I tried it out when when of my norton subs was up. I had it for about 6 months until I realized my machine was infected with a really nasty trojan.
Long before that I had mcaffee at work, it was pretty good at that point.
I think they have to give mcaffee away free now to keep market share.
Your situation is clearly more complex that I could possibly help with. It surely sounds like corruption somewhere along the line but there's so much involved -- NIS, LUD, MS C++ ..... -- that it needs more than I can offer.
I've asked for help here!
UPDATE: Problem resolved. I used Seagate’s utility for formatting and laying out my hard drive, reinstalled windows onto the hard drive, this time it took as drive C. Finally, windows boots in drive C. Installed NAV and it works perfectly. Not sure why this was the case except possibly permissions or some other loophole that was required, or possibly a glitch in NAV that doesn’t allow it to run when installed on drive d. Either way it works now, thanks guys.
gto78 wrote:
UPDATE: Problem resolved. I used Seagate's utility for formatting and laying out my hard drive, reinstalled windows onto the hard drive, this time it took as drive C. Finally, windows boots in drive C. Installed NAV and it works perfectly. Not sure why this was the case except possibly permissions or some other loophole that was required, or possibly a glitch in NAV that doesn't allow it to run when installed on drive d. Either way it works now, thanks guys.
I'm glad you resolved it even if so drastically but sometimes that's the only way.
I'm afraid I missed your more recent reference to drive letters -- that can cause problems. I know because I have multiple hard drives and each has multiple partitions!
I guess I spoke too soon about the problem being resolved. It's doing the same exact thing again. The wierd thing is that no other programs have difficulty, only norton and live update. Hopefully PC anywhere still works or else I'll have even bigger problems with my job and controlling the work computer from home.
I think the program acted up as soon as I converted to dynamic disc drive. That's all I can think of. When I ran seagate format program I made it a standard basic disk and got rid of dynamic disk. Does this make sense?
Thanks
Joe Yezek
gto78 wrote:
[ ... ]
I think the program acted up as soon as I converted to dynamic disc drive. That's all I can think of. When I ran seagate format program I made it a standard basic disk and got rid of dynamic disk. Does this make sense?
I've never used Dynamic Disk drives but I know I have read of some problems when they are in use although I don't remember whether the problems were specific with Norton or elsewhere.
See if one of the Norton Staffers knows about this.
I converted to dynamic disk so that I could link a swap file partition (drive D: on the main hard drive) with the swap file partition on the other physical hard drive, as one virtual drive. Now both seperate swap partitions appear as one drive, and one pagefile is split across both of them, by creating a virtual raid 0 drive by using both drives in parallel. It’s only an option in windows XP Pro, not home edition. So users who create a dynamic drive lose the ability to install and use XP Home as a second OS, if they use a multi-boot system for some odd reason.
I can’t think of anything else that’s different about my system. In the mean time I installed Mcaffee just to be safe, until Norton starts working again. Mcaffee just bogs down my system though, it uses about 100 MB of memory in the background with about 10 programs running all the time. I can’t stand it, I want norton to work again!
I hope it turns out to be something simple.
What's the advantage of having a swap file spread over two disks? I have mine on a non-system drive (I have two system drives since I'm dual booted XP Pro and VISTA Ultimate and set them up on different physical drives, not just logical.) but I would have thought tthat having it on two drives would slow things down.
With today's large drives ..... ?
The advantage by placing the swap file onto a raid 0 hard drive is supposedly a large increase in speed, since you now have two drives simultaneously reading each peice of information, with 1/2 of each piece being read by each drive. It's like having two engines sharing the load of one task. I tested two individual identical 150GB hard drives using HD tach, they were able to read about 75meg per second. Then I installed them as one raid 0 array, giving me 300 gigs in one drive, but as a raid setup, and the speed went up to 135 megs per second, same exact drives.
So the point I was making is that I have my swap file itself on a virtual raid 0 array, which sped things up a noticeable amount. I love it.
Thanks for the explanation and the numbers.
Fortuanately I don't really need to pursue speed beyond the usual primary tweaks.