QR Codes deleted from e-mails

[WalterErnesto_Frare]

QR Codes don’t appear in e-mails, instead only a text saying “QR code”, is t possible that it’s done by the antivirus? how can I solve it?

[bjm]

@WalterErnesto_Frare

QR Codes don’t appear in e-mails, instead only a text saying “QR code”, is it possible that it’s done by the antivirus? how can I solve it?

Hello @WalterErnesto_Frare
Norton 360 for Mac v26.7?
What email client (e.g., Outlook, Gmail, Apple Mail)?
Which app or browser do you use to check your emails (e.g., Apple Mail app, Outlook app, Safari, or Chrome)?
Are you viewing your email through the native Mac Apple Mail application, or are you logging into a website (like Gmail or Outlook.com) directly inside Safari?

When using Norton 360 on a Mac, the issue is usually caused by a known conflict between Norton’s security routing and Apple Mail’s privacy configurations. When both are active, they can completely block remote images, leaving just a text placeholder like “[QR code]”.

1. Fix Apple Mail Settings (Most Likely Fix)
   If you use the default Apple Mail app on your Mac, its privacy feature blocks Norton from verifying the email safely, resulting in blocked images. To fix this according to the Norton Support Guide:

2. Open the Mail app on your Mac.

3. Click Mail in the top-left menu bar and select Settings (or Preferences).

4. Click on the Privacy tab at the top.

5. Uncheck the box next to Protect Mail Activity.

6. Ensure that Block All Remote Content is also unchecked.

7. Close the settings window, completely quit the Mail app (Cmd + Q), and reopen it. Your QR code images should now load.

8. Disable Norton Safe Email Features
   Norton 360 utilizes a feature called Scam Protection Pro / Safe Email that filters and rewrites incoming emails to strip dangerous elements. If the step above doesn’t work, try disconnecting your email from this feature temporarily to see if it fixes the issue:

9. Open your Norton 360 application on your Mac.

10. From the main dashboard, click on the Scam Protection Pro tile.

11. Locate Safe Email and click Open or Overview.

12. Find your specific email address under the protected accounts list, hover over it, and click the X icon to temporarily remove it from scanning.

13. Check for Norton Web Extensions
    If you are viewing your emails inside a web browser (like Safari or Google Chrome) rather than a desktop app, the Norton Safe Web browser extension might be blocking the QR code images. Try opening your email in an Incognito / Private Window where extensions are turned off by default. If the QR code appears there, you will need to open your browser settings, look at your extensions, and add your email provider (e.g., google.com) to Norton’s safe whitelist.

Which app or browser do you use to check your emails (e.g., Apple Mail app, Outlook app, Safari, or Chrome)?

• Unable to load email content privately after installing Norton device security on Mac
• Setting up Norton Scam Protection and Scam Protection Pro features
• Adding or removing an email account from Norton Safe Email

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• End of Support Announcement for Norton Safe Web App on Safari
• FAQ: End of Support for Norton Safe Web App on Safari

Norton Safe Web app and Safari extension officially reached end of support on August 18, 2026, the legacy extension will no longer actively manage web page rendering or element filtering in Safari.

Since the browser extension is retired, the QR code issue is likely isolated to one of two places:

1. The Core Norton 360 App (Local Layer)

Even without the Safari extension, the local Norton 360 for Mac desktop application still processes inbound network traffic and active background protections.

• It will still run its standalone Safe Email scanning or network filters locally.
• You can safely check if the local app is causing the block by opening your desktop Norton 360 interface, finding the Safe Email or Scam Protection module, and temporarily turning it off to see if the image populates.

2. Apple Mail Privacy Features (The Most Probable Culprit)

If you are reading your emails through the native Apple Mail app on your Mac rather than a web browser, Apple’s built-in security features are the most common reason images get converted into a text placeholder like [QR code]. To fix this:

1. Open Mail and select Settings from the top-left menu bar.
2. Click the Privacy tab.
3. Uncheck Protect Mail Activity and uncheck Block All Remote Content.
4. Force close (Cmd + Q) and relaunch Apple Mail.

Are you currently viewing your email through the native Mac Apple Mail application, or are you logging into a website (like Gmail or Outlook.com) directly inside Safari?

Caveat: I’m not Mac
AI sourced content may make mistakes
Welcome to the Norton Community!

[bjm]

Hello @WalterErnesto_Frare
Care to share your progress
Thanks