Refund of payment?

[Erik_Kastaniegaard]

I forgot to turn off automatic renewal, I tried to apply for a refund of the amount, but I can’t get the application to go through, can anyone help me solve the problem?
Kind regards Erik

Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

[SoulAsylum]

@Erik_Kastaniegaard Are you beginning the process at this link? Not running a VPN and have no trackers or blocking extensions active?

Start the refund process link:

Norton Support

SA

[Erik_Kastaniegaard]

I have tried the link, but without success, AP order number could not be found, within the refund period. Norton 360 subscription was updated on 22-6-2025. Can anyone help me with what I can do? Kind regards Erik

[bjm]

@Erik_Kastaniegaard

I have tried the link, but without success, AP order number could not be found, within the refund period. Norton 360 subscription was updated on 22-6-2025. Can anyone help me with what I can do?

Hello @Erik_Kastaniegaard

Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

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Norton Cancellation and Refund Policy [here ]
How to request a refund for an annual renewal fee [here]
Norton annual and monthly subscription refunds [here]
FAQ: Norton subscription and renewal [here]

Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

Norton annual and monthly subscription refunds [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete billing profile…65+ days ahead.

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

[Cal707]

Hi

My subscription was auto-renewed 35 days prior to the expiration date. It is impossible to contact customer service to cancel my subscription. It’s my understanding that you can cancel a year renewal. Any attempt to go to support when clicking on “contact us” takes me back in loop asking for what I want help. Has anyone had any success in contacting customer service?

[bjm]

@Cal707

My subscription was auto-renewed 35 days prior to the expiration date.

Hello @Cal707
are you United States?
Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle.
https://us.norton.com/products

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@Cal707

It’s my understanding that you can cancel a year renewal.

Hello @Cal707

Cancellation & Refund Request here

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

• Cancellation & Refund Request here
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here

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• Norton Cancellation and Refund Policy here
• FAQ: Norton subscription and renewal here
• Learn more about your automatically renewing subscription here

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• How to request a refund for an annual renewal fee here

Users may cancel subscription renewal anytime and delete their billing profile.
Users that do not want automatic renewal are urged (by users) to Unsubscribe and Delete their payment profile…~65++ days ahead…far enough ahead to avoid being billed.

• Stop your Norton subscription from automatically renewing here

When you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Extra benefits. No extra cost. may end when you stop your subscription from automatically renewing

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@Cal707

Any attempt to go to support when clicking on “contact us” takes me back in loop asking for what I want help. Has anyone had any success in contacting customer service?

Hello @Cal707
Contact Chat Support and Norton Phone Number (related notes here)

Please step thru Norton Support here to reach Norton Chat agent.

1. Verify registered email address with one-time passcode sent to your email account.
2. AI agent “How can I help you today?”
3. Type your message
4. AI agent offers preset solutions.
5. AI agent “Do you need assistance with anything else?”
6. Type your message
7. AI agent “How may I be of assistance to you today?”
8. Type your message
9. AI agent “In a few words, could you let me know how I can help you today?”

• type “agent” three times to reach a human agent

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Explore other contact methods →

View phone number → Select your country:

1. AI agent requests verification code:
2. AI agent authenticates you.
3. AI agent “How may I help you today?”.
4. AI agent offers preset solutions.

• speak “agent” three times to reach a human agent

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Contact Chat Support and Norton Phone Number (related notes here)

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Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.

[bjm]

@Cal707

Any attempt to go to support when clicking on “contact us” takes me back in loop asking for what I want help. Has anyone had any success in contacting customer service?

Hello @Cal707
Do you have auto-renewal activated?
~ with auto-renewal active
~ from your Norton account My Subscriptions page:
https://my.norton.com/extspa/account/subscriptions

Manage Renewal → Live Support Contact → Call us at | Request callback

[bjm]

@Cal707

Has anyone had any success in contacting customer service?

Helllo @Erik_Kastaniegaard
were you able to contact customer service?

[Cal707]

Hi

If I log on and go to the indicated locations it just takes me to the general support page which asks the topic. There is no choice to speak to an agent or chat with an agent. Keeps in loop. Will not give an option to cancel or get connected with an agent.

[bjm]

@Cal707

If I log on and go to the indicated locations it just takes me to the general support page which asks the topic. There is no choice to speak to an agent or chat with an agent. Keeps in loop. Will not give an option to cancel or get connected with an agent.

Hello @Cal707
are you United States?
Well, from my location…as posted earlier here works for me…to reach…Cancellation & Refund Request page and…to reach a human support agent.

Well, from my location…when I have auto-renewal active…as posted earlier here works for me…to reach a live agent.

Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

[bjm]

Hello @Cal707

[bjm]

Hello @Cal707