I have been trying for 2 days to get a refund . I cannot get a phone number for use in Canada and online is not successful as it says constantly that there are a high volume of calls.
Follow-up to last post. When I go into to support I getredirected to the suppost page, I fill out the brief forn asking for a refund, hit the Save and Coninue button and nothing happens. I notices in the laowe left of the screeen this: Javascritp(0). The same happens when I try to get the phone numbers. ANy ideas?
bc596 wrote:
I notices in the laowe left of the screeen this: Javascritp(0). The same happens when I try to get the phone numbers. ANy ideas?
Hi, bc596.
I'm curious. Are you using Firefox with the NoScript add-on? If so, the add-on may prevent you from submitting the requested info. In that case, I suggest you try a different browser.
Hi,bc596. Here is a link to Norton Chat. http://www.norton.com/chat
On the page you will see a drop down menu. Orders and Billing should be the one you want.
Hi bc596,
Do you have cookies "not allowed" ?
Long ago I had a similar problem. I was using Internet Explorer 8 with a too restricted level for cookies. As soon as I lowered it (reducing the restriction level) my problem was solved!
Maybe you could start by only allowing cookies and if it still doesn't work enable Javascript too?
Hope that helps.
I will be waiting patiently, and I will not believe it until I have the refund in hand!
Will keep you of posted.
Finger crossed!
Hello @Milly
Welcome to Norton Community
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Care to share your geo-location?
are you United Kingdom?
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Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/solutions/kb20100 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190
Do you want to request a refund? Are you within 60 days of the purchase date?
Please review: https://community.norton.com/en/comment/8552191
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Please review: How To - Contact Norton Official Support
Norton Support Phone Number - United States
1-866-425-0365 - Business Hours 24x7, Monday - Sunday
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Please allow all Norton pages content in order to provide the best experience possible.
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- Privacy Settings [here]
Hi @Alan KL NG,
Thank you for posting on the Norton Community. You can expect to receive refund within 5-7 business days, credited back to the original card used for the transaction.
Hello @Alan KL NG
Welcome to Norton Community
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I'd urge keep trying...refer to same Chat ID.
We'll try to call attention: No promises. No timeline.
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Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/solutions/kb20100 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190
Do you want to request a refund? Are you within 60 days of the purchase date?
Please review: https://community.norton.com/en/comment/8552191
``````````````````````````````````````````````````````````````
Please review: How To - Contact Norton Official Support
Norton Support Phone Number - United States
1-866-425-0365 - Business Hours 24x7, Monday - Sunday
``````````````````````````````````````````````````````````````
Please allow all Norton pages content in order to provide the best experience possible.
- Please turn ad/content-blocker & VPN off.
- Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
- Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
- Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'
- Privacy Settings [here]
Hello @j.k.mccool
Welcome to Norton Community
```````````````````````````````````````````````````````
Please allow all Norton pages content in order to provide the best experience possible.
- Please turn ad/content-blocker & VPN off.
- Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
- Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
- Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'
- Privacy Settings [here]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/solutions/kb20100 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190
Do you want to request a refund? Are you within 60 days of the purchase date?
Please review: https://community.norton.com/en/comment/8552191
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Norton Community does not have access to your Norton account, subscription nor payment details.
Please Contact Norton Official Support regarding your Norton account/subscription/payment/refund.
Please review: How To - Contact Norton Official Support
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~ care to share what happens - when you try to reach Norton Official Support via chat...phone...social media
~ care to share your geo-location - maybe, I can post Norton support phone number - your location
ccapman2:I purchase this through the Software company that I was connective to when I went to cancel my annual subscription with Norton, Phone # 1-877-957-2744 Order number 111111121869
What "Software company"?
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Norton order numbers typically start with AP or NP and are 10 digits.
Cancellation & Refund Request online
https://support.norton.com/sp/en/us/home/current/autorenew
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Please remove all Personally Identifiable Information (PII)
- This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
we in the community here do not have access to your information,
from what i see on the pdf attatchment you downloaded the program ( software)
and seem to say that since you no longer have it on your device you are entitled a refund? ( brief summary of what you said)
you will need to contact them directly to get this matter resolved
@ccapman2
Please remove all Personally Identifiable Information (PII)
- This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
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What Norton product/plan/service?
Where/How did you purchase your Norton subscription?
`````````````````````````````````````````````````````````````````````
Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190
Do you want to request a refund? Are you within 60 days of the purchase date?
Please review: https://community.norton.com/en/comment/8552191#comment-8552191
Please review: How To - Contact Norton Official Support
```````````````````````````````````````````````````````````````````````````
Cancellation & Refund Request online
https://support.norton.com/sp/en/us/home/current/autorenew
Attached is the information from my bank received regarding my refund. It says that I have an account with you. Which I don't as it was cancel 12/11/23 and changed to 2 year and then cancel on 1/3/2024.
I purchase this through the Software company that I was connective to when I went to cancel my annual subscription with Norton, Phone # 1-877-957-2744 Order number 111111121869
Hello @ccapman2
Welcome to Norton Community
Norton Community does not have access to your Norton account, subscription nor billing information.
What Norton product/plan/service?
Where/How did you purchase your Norton subscription?
Please share your geo-location/country.
I'd like to confirm Norton support phone number...your location.
Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190
Do you want to request a refund? Are you within 60 days of the purchase date?
Please review: https://community.norton.com/en/comment/8552191#comment-8552191
Please review: How To - Contact Norton Official Support
Hello @Jossue
Were you able to request a refund?
Please post progress.
Thank you
Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024
Hello @Q Bell
Welcome to Norton Community
``````````````````````````````````````````````
Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190#comment-8552190
Do you want to request a refund? Are you within 60 days of purchase date?
Please review: https://community.norton.com/en/comment/8552191#comment-8552191
Q Bell:Does anyone have a direct number or contact.
What's your geo-location/country?
Norton Official Support via chat...phone...social media. No email support.
Please review: How To - Contact Norton Official Support