N360 produced a "fix it" error screen (possibly due to latest product update?)this morning. I have become somewhat used to these recently with the ongoing saga of the "SONAR behaviour" turning on and off at random intervals (subject of another question on forum
) that I didn't pay too much attention when a "fix it" error came up this morning, except that this time it was asking for a restart. I thought it might be cured by switching Auto Protect on and off as was situation with aforementioned problem....so I right clicked and had NO CONTEXT MENU. I have done two uninstalls/reinstalls via settings/apps and the usual Norton Removal tool. I had to do multiple live updates and restarts; at one stage Norton icon and all attempts to start program failed! Now N360 is functioning (as far as I can tell) but the issue with no right click context menu persists. I have added a much enlarged screen shot of the Norton icon after right clicking. The context menu for files/folders used for scanning with 360 is present and correct - it is only the taskbar icon menu not functioning. This is on Windows 11 latest version, no further windows updates available; no more N360 updates available. Anyone got any ideas? A similar problem?
Gayathri_R, We've sent the logs...now please keep the community regularly updated, preferably with timescales and likely causes...we have all been waiting since February/March for these issues to be resolved (or at least a comment to be added by Norton). Several customers have already left for competitors as you will see from the thread and, speaking for myself, I have researched the alternative(s) and had decided on an imminent move when your request for logs arrived: I don't know how others feel, but personally I am prepared to wait until the beginning of next month (i.e. August) and if it is not resolved I will join those who have left.....
Thank you for the logs. Really appreciate it.
JOBA:I hope that it got into the right hands despite being saved incorrectly.
The official support has probably now received a log that they can't do anything with, and the same log has been sent to the people who do the analysis work here.
If something hasn't arrived correctly, please let me know and I'll pull the log again.
Note: Save and send to Norton Support also populates .sdbz file to desktop
I hope that it got into the right hands despite being saved incorrectly.
The official support has probably now received a log that they can't do anything with, and the same log has been sent to the people who do the analysis work here.
If something hasn't arrived correctly, please let me know and I'll pull the log again.
Best wishes
JoBa
Hello @JOBA
Save => then look for .sdbz file on your desktop
for example:
Please review: https://community.norton.com/en/comment/8558317
Hi therave66,
I did it this way after a lot of trial and error. I hope that was the right approach and that the Norton specialists can do something with it.
You know by now that JOBA likes to paint 
Images are large and certainly waste storage space on the Norton servers.
But, for one thing, I don't know how to make them smaller easily, and for another, the servers at the GEN giant are probably already big enough ;-)
Greetings to the community
JoBa, Munich
Uploading file - log taken just after point behavioural analysis "Fix" popped up, said fixed, then auto protect disabled itself and context menu again disappeared. Enabling/disabling i.e. switch on/off auto protect and behavioural analysis in settings returns taskbar icon to a working "green tick" but still no context menus.
therave66:I inadvertently deleted your email regarding sending logs using the MAT tool, although I replied to the message detailing the issueS. [...] I had installed the tool, I have run it and saved a log locally ready to upload here....but it gives me no option for the save location and I can't find the file...where does it save by default and what file extension (.log ???)?
Where did you save MAT download? 'norton.com/nortonmat'
Where did you launch MAT from?
fwiw ~ my practice is close open programs...quiet machine...and run MAT from desktop
Hello @therave66
Regarding: collect Norton MAT logs, and compress and upload to this thread, under 'Log Files'.
~ download MAT (Norton Multipurpose Agent Tool) and save it on your desktop...files are saved to desktop.
Note: file has .sdbz extension and zip'd file is uploaded to 'Log Files'
for example:
0000_[DESKTOP-DELL]__2024-07-04__08-36-23__6a2b5a.sdbz
0000_[DESKTOP-DELL]__2024-07-04__08-36-23__6a2b5a.zip
for example:
Gayathri_R, I inadvertently deleted your email regarding sending logs using the MAT tool, although I replied to the message detailing the issueS. Having used NRnR a few days before I didn't have the issue at the time so I did not believe logs would reveal much. This morning the "Fix Now" screen for behavioural protection popped up again; said it had fixed it. A few minutes later, red cross on taskbar icon and auto protect has turned itself off and there are no right click context menus again. I had installed the tool, I have run it and saved a log locally ready to upload here....but it gives me no option for the save location and I can't find the file...where does it save by default and what file extension (.log ???)?
@ Gayathri_R
@ bjm_
@ SoulAsylum
@ peterweb
Perhaps the exported error report is valuable for further narrowing down the problem. I'm simply sending it here as a file attachment and not as a log file.
Hello community,
a thread has been opened here that covers all of our identified errors
Norton doesn't work on latest Windows 11 23H2 (fresh install!) | Norton Community
Now things are slowly getting going on the story. 
At 8:31 p.m. a Behavioral Protection Update x64 was downloaded via Live Update. This means that the problem with the behavior-based protection alert has been eliminated. However, this only lasts until the next restart of the PC.
At the time of recording:
- no Behavior-Based Protection alert
- Context menu visible in taskbar for N360 after logging out and logging in to Microsoft account
- Scan button works
- Turning off behavior-based protection generates the necessary alarm and offers an auto-fix correction that also works.
- So, N360 works completely error-free --- but only until the next restart of the PC
I hope that the 3 logs can be evaluated and the error can be tracked down.
Gruß aus München
JOBA
I later posted another log at 5:30pm and apparently didn't attach it in this thread...or it got thrown out
At the time of recording:
- Behavior-Based Protection alert active
- Context menu visible in taskbar for N360 after logging out and logging in to Microsoft account
- Scan button works
- Attempt to resolve using Auto-Fix failed
- Auto-Protect off/on fixed Behavior-Based Protection alert.
Maybe you see differences between the two logs?
Hi @Aussiblue,
For you, the standalone tool would work better for log collection, because you're on a different version.
done…it works for me
Hello Gayathri_R,
I finally managed to collect the data with the MAT. Hopefully the problem can be identified and resolved using the LOG file.
Besides, I'm already 61 years old, so it takes longer for such complicated things 
I also had problems with zipping. The .zip format didn't work when uploading, but the .7z format did.
At the time of recording
- pending behavior-based protection message
- no context menu visible in the taskbar for N360
- scan button not working
- attempt to resolve using the auto-fix procedure failed
- Auto-Protect off/on resolved the behavior-based protection message
If necessary, I can also perform this procedure with a functioning context menu.
Gruß in die Runde
JoBa, München
Aussiblue:Thank you for posting on the Norton Community. Could you please take a look at your inbox when you get a chance? I have sent you steps to collect logs.
I have read that some days ago and replied advising that it does not work hanging at step 4.
https://community.norton.com/en/comment/8557925#comment-8557925
Thank you for posting on the Norton Community. Could you please take a look at your inbox when you get a chance? I have sent you steps to collect logs.
I have read that some days ago and replied advising that it does not work hanging at step 4.