Sharing subscription with family members

Archive
1

When I share with another member of my household do they create their own email login or do I have to share using my email address? I really do t want to do that.

2

CindyK,
Maybe, new Mac machine has pre-installed security solution that needs to be removed before installing Norton 360 for Mac.  

Caveat: Windows user not familiar with Mac / Norton 360 for Mac. 

3

CindyK,
Since my last post, I had my husband create an account. He then tried to download the Norton app, but it stalled while trying to install the 'helper'. He entered his user name and password correctly, but the installer just kept circling. 

Why did your husband create a Norton account?  Did your husband enter his Norton account credentials? 
Your subscription license for up to 5 devices is associated with your Norton account.  

Download and install Norton device security
Install Norton device security on Mac
3. When prompted, type your Mac administrator user account password, and then click Install Helper.
https://support.norton.com/sp/en/us/home/current/solutions/kb20090708112600EN

Install Norton device security on Mac
3. When prompted, type your Mac administrator user account password, and then click Install Helper.
https://support.norton.com/sp/en/us/home/current/solutions/v100803770

Caveat: Windows user not familiar with Mac / Norton 360 for Mac. 
 

4

CindyK,
Before knowing that I could transfer 1 of 5 of my Norton 360 licenses from my husband's old laptop to his new one, I removed his old laptop from my account, then sent an invite to him to install on the new laptop. The removal probably deleted his email/password from the records.

Sorry, I'm not understanding why/how removing a device.... deleted your Norton account credentials.
Your subscription license for up to 5 devices is associated with your Norton account.  

I'm not understanding why/how removing license from an old device....deleted your Norton account credentials?

Lets hear from Community

 

5

I have a PC and my husband just switched from PC to Mac. I'm considering a switch to Mac also, so I don't need to use Norton any further. That was my first post, and I didn't notice the thread was targeted for Norton 360 for Windows. I was interested in the subject matter and wanted to say "me too." I'll try to pick the correct thread, if another question arises. Thanks for your time. It looks like you have a good record of solutions and kudos!

6

What is your geo-location?   
Maybe, Member Services phone number for your geo-location will help.

Please clear browser cache, try different browser.  
Please Sign In - My Norton - 'my dot norton dot com' - before Chat.  
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Please allow (ads, scripts, trackers, cookies, images, etc.).  
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CindyK,
Um, are you PC or Mac?  You posted in J nd A topic - Norton 360 for Windows. 

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • Norton product name and version
  • Operating system
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

Note: DO NOT POST any personal information(email/order details/account ID/Product key/Full name/ address..etc) in public forums posts/comments or share with other forum customers. 

All services are running without problems - Apr 2, 2021, 09:39 PM

https://status.norton.com/ 

7

Since my last post, I had my husband create an account. He then tried to download the Norton app, but it stalled while trying to install the 'helper'. He entered his user name and password correctly, but the installer just kept circling. The user name and password window remained onscreen, but didn't state that the info wasn't valid. There was no indication of the status of the download. After watching this for 15 minutes, we tried again, but were told the installation was already in progress. So we went back and watched some more circles spinning for awhile before cancelling the installation. We deleted the (now two) downloaded files. Tried another install, and again the circles spun for 1/2 hour. Meanwhile, I searched the community forum and learned that Norton 360 doesn't work and play well with Mac OS Big Sur, so I told my husband to cancel the install--forever. 

8

CindyK,

I'm probably not understanding your scenario.  Norton product install requires Norton account.  
If you review posted links... for example: https://community.norton.com/en/forums/using-norton-360-license-protect-differents-devices

You'll read ....by sending pre-activated Norton install to family member ....you're not sharing Norton account owners email address.

CindyK:
 We tried to explain this on an online support chat, but this situation wasn't shown in the drop-down choices of what a computer could answer. 

Yes, users need to get past virtual assistant by selecting any drop-down choices. 
Users need to click through a few automated menus.  Chat virtual assistant eventually asks "Do you want to hold for live agent"?  
Users need to click through a few automated help menus for virtual assistant to ask "Do you want to wait for live agent". 
Users click for example: "Something else" a few times.  Chat virtual assistant will offer user "Do you want to wait for live agent".  User types "Yes" and user will be transferred to a live agent. 

Please review related messages and pics staring here:

ANDREW BRACE:
I attempted to contact the live chat but it is an automated agent and I got absolutely nowhere.

https://community.norton.com/en/comment/8501716#comment-8501716

Please Sign In - My Norton - 'my dot norton dot com' - before Chat.  
Note: Norton pages need to fully load. 
Please allow all pages content.
Please allow (ads, scripts, trackers, cookies, images, etc.).  
Please try without VPN.  

9

Before knowing that I could transfer 1 of 5 of my Norton 360 licenses from my husband's old laptop to his new one, I removed his old laptop from my account, then sent an invite to him to install on the new laptop. The removal probably deleted his email/password from the records. He needed his username (email) and password to install Norton, and he couldn't remember his password. When we asked for a password reset, he didn't get an email response, which means his email account is not active. We tried to explain this on an online support chat, but this situation wasn't shown in the drop-down choices of what a computer could answer. I tried using my email address and password on his laptop, but got an error message. How does one install on a family member's PC if there is no account/password already established except the administrator's (mine)? As J nd A originally posted, I really don't want to share using my email, and it appears I can't.

10
J nd A:

When I share with another member of my household [...]

Please clarify what you're wanting to share.

Norton 360 Device Security?
Norton LifeLock Identify Theft Protection? 

 

11

You may share your available number of devices
https://support.norton.com/sp/en/us/home/current/solutions/v91550471

Your household (anyone) may create a Norton account
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v53370840

Extend your protection to your other devices
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v118869637

Your subscription license remains with your associated Norton account.

Please review related threads:

Transfer your protection from one device to another device
Your subscription comes with a limited number of licenses to protect your various devices. If you have used up your licenses, you can transfer a license from an unused device to allow installation on another device. To check if you have any licenses left with your subscription, read Find the licenses left with your subscription.

Transfer your license to another device
Install your protection on another device
Install your protection on your current device
Video: How to transfer your protection

https://support.norton.com/sp/en/us/home/current/solutions/v73856951