Sonar advanced protection/Error 3039,1

Norton Security | Norton Internet Security
1

Hallo,

I upgrade from NIS 2009 to NIS2010. After a few minutes of Windows (XP SP3) running the "1-klick-Support" Window opens showing Error 3039,1. The suggested Autofix can not solve the problem: "Sonar advanced protection failed to load".

I do not want do use the removal-tool and reinstall, because i read in other messages that this is no solution and otherwise I use PC-Anywhere which should not be uninstalled!

 

Thanks in advance for help

rombo

 

 

2

rombo,

 

Thank you for bringing this issue to our attention.  We are currently investigating an issue where loading SONAR during install will generate this error in a rare circumstance.  Does this error reappear after rebooting or did it only happen once after the initial install?

3

Carlos -- I had this continually as soon as I updated to NIS 2010 on top of NIS 2009 (XPPro SP3) and reported it with no success.

 

Uninstalling NIS 2010, cleaning with NRT twice and then cccleaner and then reinstalling the complete download NIS 2010 (not the download manager) has cured this.

 

OneClick kept on coming up with the error and then saying it could not fix it and to use NRT but I delayed for some time. A search on error code 3039,1 produces no results.

 

FWIW

4

Huwy,

 

After upgrading to NIS 2010, did you happen to check the \program files\norton internet security folder? For example did it overwrite the folders correctly, or were there NIS 2009 folders left, etc.?

 

We might be seeing a case where left over bits of NIS 2009 is causing this error since NRT+reinstall seems to successfully resolve it. 

5

Hi,

the error reappears after rebooting! not immedeately but after a few minutes.

I do not see any 2009 folder.

 

Thanks for help

rombo

 

6

Oscar,

 

I'm afraid I did not check for older folders. But, after I ran NRT twice with restarts,  cccleaner did pick up a lot of references in the registry to older engines and other stuff that it regarded as broken with the comment "often appears after a program has been uninstalled"  but that in itself might indicate that the folders were not there.

7
rombo wrote:

Hallo,

I upgrade from NIS 2009 to NIS2010. After a few minutes of Windows (XP SP3) running the "1-klick-Support" Window opens showing Error 3039,1. The suggested Autofix can not solve the problem: "Sonar advanced protection failed to load".

I do not want do use the removal-tool and reinstall, because i read in other messages that this is no solution and otherwise I use PC-Anywhere which should not be uninstalled!

 

Thanks in advance for help

rombo

 

 

 

The probable fix for this is going to be an uninstall/reinstall of NIS2010 - with or without the Norton Removal Tool. I think you need to do this to clear up your issue. What is it about pcAnywhere that you believe it should not be uninstalled?
8
The probable fix for this is going to be an uninstall/reinstall of NIS2010 - with or without the Norton Removal Tool. I think you need to do this to clear up your issue. What is it about pcAnywhere that you believe it should not be uninstalled?

The Norton Removal Tool removes pcAnywhere (a Symantec product) - here's the following statement copied from the download page of the removal tool:

If you have pcAnywhere or WinFAX, uninstall it using Add or Remove Programs before running the Norton Removal Tool.

 

I, too, think that that an uninstall and reinstall of NIS 2010 is the best solution. With the removal tool...

It should be possible to download pcAnywhere, save it and reinstall it/reactivate it afterwards, if it comes to the clinch ;-)

Message Edited by Yaso_Kuuhl on 09-16-2009 05:00 PM
9

Hallo,

CCleaner didn't find many things, but I removed these, but all the same.

I do not want to use removal tool, because I read that this also removes my PC-Anywhere?? or not?

 

thanks 

rombo

 

10

Hi rombo,

As posted above, the removal tool removes pcAnywhere. I think you should be able to redownload it, either from your Norton account or you can download the trial version and activate it again. 

The only other option I see to fix your issue is uninstalling NIS 2010 via the control panel ("add/remove programs" feature in XP) if you don't want to use the removal tool.

Message Edited by Yaso_Kuuhl on 09-16-2009 05:05 PM
11

I am having the same problem as others describe. I have pcanywhere 10.5 loaded with this machine as a host. Upgraded from NIS 2009 to NIS 2010. Few minutes later received the 3039,1 fault. Uninstalled pca, ran removal tool and re-installed NIS 2010. After awhile, the error returned. So, that is no fix. It is faulted again right now. No sense in going through all of that mess again. Also, while uninstalled ran CCleanrer as well, cleanup and registry cleaner.

 

Another odd thing, yesterday I got a BSOD, very unusual for this machine, and it implicated file awvid5.dll. I am guessing that is a pcanywhere file. On a different machine about a year ago I discovered a video file conflict. I fixed by just installing the remote part of pca, as that machine was not a host, and the host feature is what installed the offending video driver.

Upgraded video drivers last night on this machine (other machine was ATI video, this one is nvidia).

 

So, what do we do to get rid of the 3039,1 error?  

12

I am having this same problem on Windows XP SP3 PL and NIS2010PL

13

Hi rich904&marek324,

 

my problem is solved, I did exactly as JG told in:

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=13671&page=41

 

Before reinstalling also running CCleaner..oK

The only problem was that I had to reinstall PCAnywhere.

 

Best regards

rombo

 

14

OK, thanks very much but this is not solve this problem for me. I have NIS2010PL, Norton System Works and Norton Ghost. I don’t have uninstall all this aplication. Any sugestion?

15

Did all the steps from JG. Reinstalled NIS 2010 and pcaw 10.5. Few hours later error is back. Any more ideas? Norton has an issue here… Last year things were great, but looks like we are back in the old pattern of uninstalling is the solution to everything. Anyone from Symantec got any ideas?

16

I uninstalled pcaw and restarted. Norton is green for now. We will see if it holds. I can live without pcaw for a few days, but will need to get it back somehow soon. If it goes red again, then I will reload as that was not it. Seems like when you restart it is green, then a while later it throws the 3039,1 error up.

17

Hello again,

I deinstall NIS2010, install again and I still have Sonar advanced protection/Error 3039,1.

 

Deinstall NIS isn't solve problem.

What now? Deinstall Windows XP and install all aplications from zero?

 

No. I sed again. This is not solve the problem. This is not profesionall!!!

18

I am having the same problem with my computer. Will the 'solution' mentioned work on Windows 7 ? If not what is the specfic Windows 7 Fix instructions that I should use?

 

I just did a install and went from NIS 2009 to NIS 2010 upgrade. It worked for a day and then the Error 3039,1 shows up. It says that I am AT RISK. Does this mean I should not go onto the net?

 

Is Symantec going to fix this problem?

19

Uninstall with the Norton removal Tool from here

 

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1a13409b-29db-4397-a286-9dec49f8e252&seg=hho&ct=us&lg=en&docurl=20080828154508EN

 

Note that this will remove all Norton products from your system.

 

Run it twice with reboots each time and the reinstall NIS2010 from the install files shortcut that should be on your desktop. If not on your desktop then download from here

 

http://www.symantec.com/redirects/norton/norton_com/nis10/

 

 

20

Leon,

 

By any chance do you have pcanywhere loaded on this machine? I have this problem, but since I removed pcanywhere it has not come back. I did all the uninstalls as suggested here, but problem returned. Took off pcanywhere and the problem has been gone now for 24 hours. I am suspicious of some conflict there.