I am trying to talk to someone (real person) of Support Norton with success. What I have to do? Is there any way of direct contact? I live in São Paulo, Brazil and I’d like to negociate the renewal of my Norton 360 subscription.
Hi @SILVIOD_MEDEIROS ,
Support can be reached via technical resources and docs, by chat (possibly translated), through social networks or by telephone from the page:
https://support.norton.com/sp/en/us/home/current/contact
The number is different depending on the country. You will get it after answering a few simple questions about the difficulty that is leading you to contact support.
This community of Norton users can also assist you and answer many technical questions.
Sincerely
Guillaume
PS: More details in this other conversation on the same subject : How do I get hold of customer service?
Select your country: Brazil
Norton Support Phone Numbers
+55 11 4700 1747
Business Hours
09:00 - 20:30, Monday - Friday
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I was billed 3 or 4 times for my renewed subscriptio, I don"t know why?
Good evening @JRaymond_Robichaud,
tThe community is a space for mutual assistance between users of Norton products. I am sorry for the inconvenience you are experiencing, unfortunately as a customer like you, we do not have access to your file, nor to commercial information of this type. We cannot help you on this point.
So I invite you to contact the support service : # Resolve double billing if you accidentally bought more than one Norton subscription
Contact Member Services and Support to request a refund.
Sincerely
Guillaume