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Hi Tony,
thanks for the information. I think thats clear to understand how subscription and upgrade works.
Cheerio Lars
There is another use of the term "Upgrade" that has caused me to give confusing/incorrect information and that is buying a retail package from a store and using "Upgrade Rebates" to reduce the cost.
The media is not specifically "Upgrade" -- as can be the case with operating systems -- but it is common to talk of Upgrading NIS 2007 to NIS 2008 by installing from that purchased NIS 2008 media which again carries with it Subscription rights although, if I understood you recently, these are not added on to any outstanding time on the previous version.
You are correct about the first part. Anytime you purchase any Norton product in a store, you really are purchasing a subscription to that product (the activation key). The product just happens to include the most current version of the product, to which the subscription is applied.
However, to your 2nd part, a new subscription is added to any outstanding time you have for the subscription.
Tony_Weiss wrote:[ ... ]
However, to your 2nd part, a new subscription is added to any outstanding time you have for the subscription.
So that applies whether the "new subscription" comes as "part of" the retail purchase or whether it is an on-line subscription?
I think this conflicts with something I asked about recently. I can't search for it now but I'll be back on line later in the evening and will find it.
huwyngr wrote:
So that applies whether the "new subscription" comes as "part of" the retail purchase or whether it is an on-line subscription?
I believe a retail purchase will start your subscription time over, while a renewal will append the subscription time to your current subscription.
How would you Upgarde to the Late-est Version of the Product without paying for it again, e.g. N.I.S. 2007 to N.I.S. 2008 and so on?
Floating_Red wrote:
How would you Upgarde to the Late-est Version of the Product without paying for it again, e.g. N.I.S. 2007 to N.I.S. 2008 and so on?
Very good question! In your example, let's say you have a valid subscription for NIS 2007 that expires on August 1st, 2008. If you go here:
http://www.symantec.com/newnis/
Download and install the UPGRADE, and you will then have NIS 2008 on your system. The subscription that was previously applied to NIS 2007 will now be applied to NIS 2008, which expires on August 1st, 2008. When that date comes, you can simply purchase another year (or two or more) of product subscription. When a new version of Norton Internet Security is released, you can go back up to the top and repeat.
I'm glad we're clarifying all these issues. The Subscription-based product purchase is a new concept that probably needed a bit of clarification. Thank you all for your questions!
But, even if you Click on Upgrades, will you not have to pay for it to get N.I.S. on to your system?
Have not Clicked the Web Link - yet!
I'll get some clarification on this point, but I believe renewing always adds the time to your current subscription, while activating a purchased key (from a bought product or the "Buy a key" option) gives you the subscription time starting from the time of installation or activation.
Floating_Red wrote:
But, even if you Click on Upgrades, will you not have to pay for it to get N.I.S. on to your system?
Tony_Weiss wrote:Yes it should. You should not lose any previous subscription time by purchasing and installing a new subscription.
Thanks -- I had a quick search to see if I could find what had confused me but it seems very clear now.
Can I suggest you make this thread sticky -- it that exists and is what you call fixing it up at the beginning forever?
POSTSCRIPT -- Back to the drawing board. I think we are at cross purposes; either I'm reading too quickly or some editing is going on!
I think I'll sleep on this ......
That is what I would like to know: How do you Update to the Newest Version of a Norton Product without being Charged, e.g. 059Days’ Left of Norton Product and the Newest Version has been Released and I would like to Download and Install the N.V. without buying a new Subscription; just using the 059Days I have left on my current Subscription?
Download and install the update from here:
http://www.symantec.com/newnis
Once installed, it will pickup your existing subscription of 59 days remaining and apply it to the new product.
But wouldn’t you have to Enter your Payment Details, therefore, charging you…?
Floating_Red wrote:
But wouldn't you have to Enter your Payment Details, therefore, charging you...?
Can I suggest you just try what Tony suggests and click on that link .....
You may have to permit an ActiveX thingy but you get a download.
I had purchased NIS2006 retail upgrade version with CD to replace an earlier Norton product. My Norton account showed "protects up to 1 PC". Then, I renewed in 2007 and 2008. Then, I downloaded the free upgrade to NIS2008 from the Norton site. My Norton account still shows "protects up to 1 PC". But if I purchased a retail upgrade version of NIS2008 with CD for same price as renewal, then I would be protected for up to 3 PCs? I only have one PC now, but I am going to buy a laptop and I want to know if I can use my current subscription for both a desktop and a laptop.
Ken_EE wrote:
...if I purchased a retail upgrade version of NIS2008 with CD for same price as renewal, then I would be protected for up to 3 PCs?
If you purchase the retail upgrade version of NIS2008 with CD which states that the license covers 3 PCs, then yes you would be protected for up to 3 PCs.
If you have NIS 2007 and want to upgrade to 2008, do you download the upgrade on top of 2007 or want to delete 2007 and run the Symantec Removal Tool to ensure all is well before upgrading to 2008 What are the correct steps to upgrade to 2008 cleanly and without incurring any issues?
stever80 wrote:
If you have NIS 2007 and want to upgrade to 2008, do you download the upgrade on top of 2007 or want to delete 2007 and run the Symantec Removal Tool to ensure all is well before upgrading to 2008 What are the correct steps to upgrade to 2008 cleanly and without incurring any issues?
Installing the free update to NIS 2008 with NIS 2007 installed will remove NIS 2007 from your system. This should not cause any errors. Thanks!
Somehow it doesn't seem fair to me that by renewing for $49.99 I am still only protected for 1 PC, but if would have paid the same
$49.99 for a retail upgrade with CD then I would be protected for up to 3 PCs.