Symantec Error Reporting entry


delphinium wrote:

Calls:

 

Microsoft sends updates and fixes as they apply to your machine.  If you did not get it, it does not apply.  If you install it anyway because you think you need it, it could cause more problems than it fixes. 

 

 


Thanks Delphinium-  I almost went ahead and downloaded it manually  with the intentions of installing. Glad I did NOT do that

 

So even though the error code was 0x80070490  I should not do anything unless I get that from my Microsoft automatic updates?

 

One tiny issue. When we received this tool before, I'm not sure if we let it run completely. My wife may have stopped it. So that is why I'm a bit confused as to what to do.

 

On a side note-I'm trying to be better with not screwing around with things. If you notice, I ask no more questions about port blocking and just let Norton do its thing. The only modification I made to the default settings, was to turn early load on


Calls wrote:

 

On a side note-I'm trying to be better with not screwing around with things. If you notice, I ask no more questions about port blocking and just let Norton do its thing. The only modification I made to the default settings, was to turn early load on


Hi Calls,

 

That is good to hear! :smileyhappy:

 

This is progress. I would encourage you not to be so concerned about live updates. NIS is very good at keeping on top of this.

 

Best wishes.

Allen

P.S. Pls UPGRADE to the 2011 version. With NIS10, I had quite a few of these enteries but with NIS11, the enteries exist no longer. I think NIS11 is more compatable with Win7 than NIS10


Tywin7 wrote:

P.S. Pls UPGRADE to the 2011 version. With NIS10, I had quite a few of these enteries but with NIS11, the enteries exist no longer. I think NIS11 is more compatable with Win7 than NIS10


I have Vista


AllenM wrote:

Calls wrote:

 

On a side note-I'm trying to be better with not screwing around with things. If you notice, I ask no more questions about port blocking and just let Norton do its thing. The only modification I made to the default settings, was to turn early load on


Hi Calls,

 

That is good to hear! :smileyhappy:

 

This is progress. I would encourage you not to be so concerned about live updates. NIS is very good at keeping on top of this.

 

Best wishes.

Allen


Thanks Allen and others.

 I think the concern I have the most at this time is that these errors that show up and do they

 

1. interfere with me getting my Norton updates (like even if it fails an update, then at least to get that update the next time)?

 

2. Interfere with the processing of updates

 

3. Interfere with the security of my NIS 2010 protection

 

Again, some of the errors seem to indicate that a failure to update? with that windows error code  0x80070490

So I get concerned that it means because of a windows problem, I might not be getting my NIS updates?

 

Which does not sem to be true, as I currently have virus def update 20101014.040

But then this is what gets confusing for me

Since everything is working, you get your updates, and you have the green checkmark, you really should stop worrying and just use the product. Stop looking at reports when there is no cause to, stop digging around in folders hidden away 10 layers deep and wondering what cryptic files mean - chances are they aren't meant for you to begin with, but for the developers. Use the product, don't let it use you. You really don't have to understand every code, every file, that a product uses. The end user isn't supposed to.

good point. But I just get stuck with the idea that there is possibly some type of Vista error that might interfer with getting updates (code  0x80070490 )

 

Or maybe I'm not understanding all this correctly

So when there is an error with a NIS 2010 component such as ccSvcHst , and that gets noted. Does it mean the update is not received at all?

Or does it mean there was some issue, but the updates are still received and processed?

 

And if the error code is  0x80070490 , which has to do with Vista, does that mean that Vista caused the update to not be downloaded and/or processed?

 

Or does all that just mean that there is some kind of tweak, but in the end all updates and functioning are running well?

 

that is my BIGGEST concern, do any of these errors mean that the updating/processing/Security of my NIS has been compromised?

No. You obviously have the latest updates, so they are working.

 

The ccSvcHst "errors" aren't really errors concerning the user, as long as the checkmark is green.

 

"there is no reason to be overly concerned about these entries.

These are telemetry submissions that quantify particular conditions or behaviors of our software.

This information helps us to optimize and streamline product development."

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/symantec-error-reporting/m-p/149100/highlight/true#M74540

 

So  the Microsoft error code is  0x80070490 , which has to do with Vista,  is just a way to alert Symantec what "problems" there are between the two products (Microsoft Vista and Norton NIS2010)

That there was some issue(s), but the issue does not STOP updates being  received and processed?

Calls:

 

1.  You are getting your updates, bottom line ergo it is not an issue.

 

2.  This is Microsoft.  Every operating system has errors going on, which is why there is a log for them.  It is too complex a set up for there to never be any errors.  Even the occasional blue screen is no cause for greatconcern, you just set about finding the cause and fixing it.

 

3.  Norton also logs things as a matter of interest.  It isn't preventing it from working.  It just made note of it.  I  found a minor error in Vista.  No surprise there.

 

4.  Any time things are working, leave them alone. 

 

Thanks Del-

 

I think its that whole Microsoft error code   0x80070490 That throws mme off a little. I know Dbrisindine said something about having to run a tool from Microsoft to fix that error. But as you pointed out, if my microsoft automatic updates does NOT end me that tool, then I need to leave it alone

 

So it sounds like that Vista OS issue causes a few issues for NIS 2010,.

BUT not enough of an issue to cause impairment in the prorection and safety of  NIS.

I mean NIS will still function in the secure way and get its updates etc, etc

I have a great deal of respect for dbrisendine's opinion on operating systems.  He is a professional in this area.  If he recommends the tool, and the link appears to be directly related to the problem at hand, go ahead with it.  It could be that it should have been allowed to finish, and was interrupted, so now Microsoft thinks you already have it. 


dbrisendine wrote:

You have a Vista OS problem.  You can read more about it and how to fix it here.


Dibrisdine-

My updates show that the tool was run back in June 2010 and was "successful" , But I seem to think that it took a long time and my wife stopped it from running

 

1. Would it cause harm to run it again?

 

2. How do I know which version to run for my vista, 86? or the other one?

 

3. After I run it, do I need to reinstall NIS 2010?

 

MOST Importantly-  Does this Vista OS error cause my NIS to

Not protect me?

Not install and process Norton updates?

 

If I did not fix this  Vista error  Will my NORTON be compromised in the sense of not protecting me?

Dbris is not around at the moment, and some of these I can help you with.

 

1.  If it said it was successful, it was.  Your memory is playing tricks on you.

 

2.  If it already was successful it might not run again, or it might throw a popup saying it's already in, in which case it isn't much of a risk.

 

3.  If your Vista is 32 bit that is X86.

 

4.  No, stop uninstalling and reinstalling things.  You are causing your own issues.

 

5.  If Norton is green, you are fine, if you are getting updates, you are also fine, the error is obviously not bothering Norton at all other than to log it.  If Norton is having problems it will turn red.  That simple.

If you ran the tool back in June AND you are still getting the error, then what does that say to do in the KB article?  (Repair install of Vista OS)  An improper OS running will affect many things BUT you will still get your updates to both NIS and Windows. 

 

The error you reported may keep both from running properly but that may be alright; NIS2010 is pretty robust about its own functions and processes, so you should be fine unless an OS exploit for that error comes around.

 

 


dbrisendine wrote:

If you ran the tool back in June AND you are still getting the error, then what does that say to do in the KB article?  (Repair install of Vista OS)  An improper OS running will affect many things BUT you will still get your updates to both NIS and Windows. 

 

The error you reported may keep both from running properly but that may be alright; NIS2010 is pretty robust about its own functions and processes, so you should be fine unless an OS exploit for that error comes around.

 

 


thanks Dibrisendine

 

few questions

 

1. Do youthink it ok to try to run that tool again? Could it cause  more problems?

 

2. Will this Vista OS error KEEP NIS2010 from functioning properly and effect the security functions of NIS, rendering the NIS2010 not  keeping my computer secure??

 

3. If I do nothing at all about this Vista OS error, is my NIS2010 still secure and protecting me with all its functions: Firewall, antivirus, intrusion prevntion, browser protection , etc etc

 

I am really just wanting to make sure if as it is, My NORTON security functions are not effected

 

1. Yes. No.

2. No.

3. Yes

 

You have already been reassured so many MANY times. Please, you DON'T have to worry about this.

1) You can run the tool all you want; it didn't fix anything the last time but it also didn't break anything.

 

2) & 3) Norton is keeping Norton secure.

 

 

I remember seeing a 0x80070490 error in NIS10 but this error disappeared with NIS11.  Should I run the tool also?

I ran the tool and it applied a hotfix.  Should I remove the hotfix?